707 questions from our users
Hi there I work at Wyong hospital and have a contract there for 2 yrs I tried to join to fitness passport and I got an email which said I wasn’t eligible can you please let me know why
Hi Tessa, Thanks for getting in touch with us. If you're on a 2 year contract, it sounds as if you should be eligible. This may have been marked as ineligible in error. If you send us through an email...to firstname.lastname@example.org with your details we can have a look into it, and contact your workplace facilitator to check on this for you. Thanks, Polina
I wanted to know costs for a family myself, partner and 2 children?
Hi there, Thank you so much for your interest in FP! The pricing does depend on who your employer is and where you are located - if you send us an email to email@example.com with these detai...ls we'll be happy to let you know more information on your specific program. Hope to hear from you soon! Cheers, Polina
Hi would like to inquire if David Jones offer fitness passport for their staff?
Hi Leroy, Thanks for getting in touch! Unfortunately David Jones is not on our program at the moment. Thanks for your interest! Polina
I wish to contact my fitness passport facilitator but do not know where to phone. Any help?
Hi Kerry, Thanks for reaching out! If you email us at firstname.lastname@example.org with your employer we can let you know who your workplace facilitator is and how to contact them. If you have any ques...tions about the program we would be happy to help you out with them as well! Thanks, Polina
I currently have a family account which includes my wife and two children ages 19 and 21. I would like to remove my wife as she doesn't use the facility. Can I do this?
Hi Jason, Thanks for getting in touch. Based on the ages of your dependants, you would have a family membership with your wife on it and two additional memberships for your children. You can downgrade...your family membership so you just have a single membership for yourself if you've completed the initial 12 month contract. If you get in touch with us at email@example.com with your membership number we'll be happy to have a look at this for you and let you know your options! Thanks, Polina
As a member of the fitness passport can we access fitness First Gyms too? Ta Ernesto...
Hi Ernesto, Thanks for getting in touch again! Each employer has a different list of available gyms. You can log into the system & view all available facilities by clicking on 'View Available Gyms' in...the left-hand-side menu. This will show you which gyms you are able to go to. Happy exercising! Polina
I am trying to find out what the criteria is for Companies to be eligible but can't find it anywhere. The automated email response to my inquiry stated that it is for large companies. Does that mean that a company with 16 permanent employees is not eligible?
Hi Maura, Thanks for your interest in FP. Each organisation is assessed by our team to see if they meet the eligibility criteria - there are a few factors involved. Unfortunately it does sound as if y...our organisation is ineligible. If you are eligible, a representative will be in touch. Thanks, Polina
Hi, I am eligible for this program and I’m wanting to join for my partner as well. Would we need to go under family for the two of us or is there another option?
Also what is the difference between “single membership” and “extended membership”?
Hi Ashley, Thanks for getting in touch! That’s right, yourself and your partner will need to join under a family membership. Your partner is eligible as long as you are living at the same address. A s...ingle membership is just one primary member. I'm not certain what you mean by extended membership (perhaps your employer uses different terminology to us) but we do have an additional single, which is when a dependant is between 18-25. If you get in touch with us at firstname.lastname@example.org with a link or context of where extended membership is listed we can confirm this for you! I hope this helps. Thanks, Polina
My daughter lives in Melbourne but is still dependent on me financially. Do they have Fitness Passport in Melbourne?
Hi Lyndi, Thanks for getting in touch with us. We do have FP in Melbourne, however unfortunately dependants are only eligible for the program if they are living at the same address as the primary member. Thanks, Polina
Gday. My wife is a nsw primary teacher employed by the department. Is she eligible and if so am I also?? Also what chains/centers are on your list. And finally at what cost.
Hi Dane, Thanks for getting in touch with us. It sounds like your wife will be eligible for the program! If she is, you can also join under a family membership. We have a few different Department of E...ducation NSW programs depending on location - if your wife emails us at email@example.com with her school location we can send a list of facilities as well as specific pricing details. Hope to see you on board soon! Cheers, Polina
I’ve received an email from Caretrack telling me that they have cancelled my membership with no explanation. I was a member for over six years having joined when I was with Ausgrid (who I haven’t worked for in more than 2 years) Can I join FP? Cheers, Matt
Hi Matt, I’m sorry to hear that your membership was cancelled without your knowledge! Unfortunately, to be eligible for Fitness Passport, you need to be currently employed by an eligible employer and ...all Caretrac members from Ausgrid have either transferred over to Fitness Passport or been deactivated from Caretrac as we migrated all eligible members across. We sent emails out to all affected members to notify them of this but we may not have then correct email address on file. Can you please email firstname.lastname@example.org so we can check if we have the correct email address please? Thanks! Polina
Just wondering is Sydney Catholic Schools is part of the Fitness Passport?
Hi Vince, Thanks for your interest in FP! Unfortunately, Sydney Catholic Schools are not on our program at this time. Thanks, Polina
Hello, we are are family of 4. Oldest is 19yrs and still a dependant. What age id the cut off for dependants?. Thanks Michelle
Hi Michelle, Thanks for getting in touch with us. With a family membership, a dependant is eligible if they are under 18. You are still able to add your eldest as an additional single membership (as l...ong as they are still living at the same address as you). This would be charged as an additional single fee. I hope this helps! Polina
Hi, I’m a teacher soon to start teaching on a casual basis in Dept of education schools in the northern beaches area. Can I join?
Hi there, Thanks for getting in touch with us. Unfortunately at this stage, casual employees are not eligible for the DOE program. Thanks, Polina
Hi, I’m looking at joining myself and 2 young kids up through my employer. I don’t have a partner but my mother lives with us, am I able to join her up as the 2nd adult? Thanks.
Hi there, Thanks for your interest in FP! Unfortunately only partners and dependants are eligible for memberships through a family membership. I hope you enjoy the program though! Thanks, Polina
If I leave health can I keep my membership?
Hi there, Thanks for getting in touch. If you leave your employment unfortunately you will no longer be eligible for the program. Unless you are moving to another employer who is on the FP program! Thanks, Polina
My husband is a member of the Community Fire Unit. Can he access the Fitness Passport?
Hi Gail, Thanks for getting in touch with us. Unfortunately he isn't eligible for our program at this time. Generally, only full time employees of employers on our program are eligible. Thanks, Polina
Hi there. I work as a civilian with the Department of Defence. Can I join?
Hi Karen, Thanks for your interest in FP! You may be eligible depending on your location - if you send us an email at email@example.com with your work location, we can check for you! Thanks, Polina
How do I know if I'm eligible?
Hi Prue, Thanks for your interest in FP! If you email us at firstname.lastname@example.org with your employer name and location, we can check whether your employer is on our program and let you know if you're eligible to join! Cheers, Polina
I just received my card last friday 12/10/18, and I have been charged on same day? is this an advanced payment system? I haven’t used any facility yet
Hi Jackey, Welcome to Fitness Passport! The first payment is the membership fee/card fee (equivalent of one fortnight's payment). Once you receive your card you can start visiting any facility you like on your program. Happy exercising!
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