Fantastic until you try to leave. Sent my $230 to debt collector even though i have not used it.
I contacted FP advising them of our financial hardship. I emailed photo of cut up cards but they claim to have never received it, continued to try to debit our account (which we told them would dishonour) and have now sent $230 to Billchaser. I did the right thing and communicated our difficulties with them and I cut the cards up making it impossible to use. The robots claim to have undertaken a review but, seriously, their system shows that not once I have used the card since communicating with them and yet they continue to charge me then have...the nerve to black mark my name over $230. Having not used any services at all, what loss has your business made to warrant pursuing and ruining my family name over $230 for we keep telling them you can not get blood out of a stone. As with other reviews, yes, its great - but the moment something changes ..... good luck
Great idea and great value
I am glad I have my Fitness Passport. Whenever I had questions they replied quickly and informatively, especially Kristine. Once I decided to have deductions taken from my pay everything happened quickly again. I have found them very helpful and easy to discuss (via email only - unfortunately) my concerns with. My wife and I are using it regularly now and the cost per class is excellent - the more you use it the better value it is. I recommend it highly.
I left my job yet I’m still being charged!
I haven’t been in my job since March yet they still take money from my account. I have tried to council but my former supervisor doesn’t seem to want to help me. Every time I email Fitness Passport I receive nothing back & they just refer me back to my old supervisor. As far as I can tell they don’t even have a contact number. It a great idea but they don’t make it easy to leave if it doesn’t suit your situation anymore. Big regrets! I won’t do it again.
Total rip off. Don't do it.
Used only once. Moved to a different job on January and asked for refund for the continuous debit till March although I have not returned my cut up card. I only got presented a no brainer term telling I cannot have a refund because I have not presented the cut up card straight after my resignation and it has remained actove. Crap! Total crap.
Saved so much money
This is literally the best thing thats happened to me! The flat fee really motivates me to gym to get the most out of what I’m paying. Easy to use and very straightforward joining and suspension process for when on holiday. Can’t believe there are so many bad reviews on this, mainly people complaining it’s a rip off when they choose to not use it correctly!
Do not do it!!
I took out a family membership but then found out my son was not able to use it. I paid for nearly a year but only used it twice, to go swimming, a grand saving of 12 dollars. They then have the gall to charge you a cancellation fee of well over $120 dollars. I made a mistake signing up - but these people are only interested in one thing, and that is ripping you off as much as possible.
Useless if you leave your home town
While it may be slightly cheaper than having a membership with your local gym if you go anywhere they don’t work eg snap, world gym etc that useually work nationally so kinda defies the point, as i travel what I would consider the normal amount it ends up being expensive and frustrating.
Currently being charged for a product I am unable to use
I set up my FP and was accepted a month ago. I have been charged for this month, however have still not received the card in the mail. I have been charged for a month and been unable to use the product. I can not seem to find a contact number on the website to discuss this with the business. Currently very disappointed.
- Verified customer
False Information and Expensive
My friend is paying 23$ for a family but FP is charging me 54$ per fortnight and when i tried to cancel my membership as it is expensive for me, i might have to pay even more money or i have to wait for a year and let them suck my blood money until my contract finished. It is also hard to contact them i have mail them several times about the issues but only got replied once. I am very unsatisfied with the service.
Local gym recruitment
In my local area there are not many fitness passport supported gyms. One particular local gym has been attempting for almost a year got us to sign a support document with lots of signatures and they have been getting the (pardon the pun) run around.
It would be great if fitness passport would support local gyms. (Sues gym at Yamba in particular).
Just request supporting local gyms.
Refuses to provide accurate receipt for health fund claims
Fitness Passport will not provide a receipt which proves that I (dependant adult child) am an additional member on my mother's membership. This means that we are unable to claim both our gym memberships with our health fund rebate. Fitness Passport have provided this receipt in the past, but are not now. Incredibly unhappy with Fitness Passport not providing this as this seems unethical- I am simply asking for a receipt that reflects there is two people on the membership and shows the itemised cost for both memberships. Customer service respons...e has been very unhelpful. I'm very upset with Fitness Passport and would recommend people think twice before joining due to poor customer service. A massive shame as I am very happy with the gyms I can use the passport for.
I recently joined and forgot my password. I did the forgot your password steps and got the email with temporary password to log in. It won’t let me. It keeps telling me the temporary password is wrong. Then I got a new one. Then it tells me I must confirm it, which I had!!! Frustrating. Can someone call me thanks
No application response - Fitness Passport
I am keen to join Fitness Passport and sent my application email on the 20-1-19, but have not had any response so far and it is the 1-2-19. I received the confirmation email on the 20-1-19.
Is there a direct phone contact number available so I can speak with someone directly?
Very difficult to get in contact with.
Following signing up to fitness passport I was advised I would receive a membership card, it never arrived. I have been actively trying to cancel my membership due to a change in circumstances and no one replies to my messages. Fitness Passport is continuing to draw $ from my account. It’s been months amounting to hundreds of dollars. I still can’t locate a phone number to speak with a person to complain. Next step is the ombudsman.
Questions & Answers
Can my adult daughter be part of membership
Fitness P.Fitness Passport
Thanks for getting in touch!
A family membership includes any dependants under the age of 18. If your daughter is between 18 and 24 years old, she may be added as an additional single member, which is charged at an additional single rate. She is eligible as long as she lives at the same address as you. If you need any more information, feel free to send us an email through to email@example.com and we will be happy to help you!
Hi, just wondering how much a family FP is? What age can the kids be to be included in the FP.
Fitness P.Fitness Passport
Thanks for your interest in FP. Pricing does depend on your employer and where you are located as programs differ slightly. If you send us through an email to firstname.lastname@example.org with your employer's name and location, we can let you know all pricing information.
A family membership is available for the primary member and their partner, as well as any dependants under the age of 18 (no minimum age) - as long as everyone resides at the same address. You can add any dependent children from 18 - 24 years old as additional single members if they live at your address as well.
Hope to hear from you soon,
Can you track your usage of fitness passport
Fitness P.Fitness Passport
Thanks for reaching out.
Unfortunately you aren't able to view your visit history at this time. You can print any payment receipts by logging in at www.fitnesspassport.com.au with your member number.
Hope this helps!
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