Perfect for my family!
My family and I have been members of Fitness Passport for nearly 4 years now and love the flexibility of the program. My children get to use the pool and my wife and I use a few different gyms, so it's really worthwhile for us! I can see some negative reviews about the customer service, but I've never found this to be an issue - I've always gotten an answer within the 2 days they mention. We read the T&Cs so we knew what we were signing up to, and it's been great.
How do you private message
Hi there. Not sure how to private message in this service as I have tried to cancel within the 14 day cooling off period and no response from two ticket enquiries and an email. How do you private chat as I need this sorted before it gets out of hand
Difficult to contact and very poor response time
We signed up for a fitness passport and have logged a job twice to have it cancelled within the 14 day cooling off period. To date we have had no response and they have started deducting money from our bank account. Unsure how to contact these people as there is no number in the system? Any ideas? Wouldn't recommend signing up for this as it is very difficult to cancel or contact anyone.
Fitness industry game changer - for the better - excellent !!!
Individual Gym's have had monopoly contracts on memberships for many years.
Fitness passport ( FP) allows its members to pick and choice among different gyms.
If FP members are not happy with a particular gym - we can now go somewhere else.
gym users with FP are now no longer locked into a contract at a particular Gym.
Now its not just gym's giving smiles / service,,, to sign-up members under contracts,
Gyms now need to provide ongoing service at the gyms.
to keep FP members coming back to a particular gym and swiping the FP card
thank you Fitness Passport. Impressive.
Think twice before joining
The original review i wrote for fitness passport reflected an incredibly difficult time i had trying to cancel my membership.
Some of the staff at fitness passport are very hard-lined and follow the policy strictly with no understanding or empathy for their members.
[name removed], on the other hand, was compassionate and understanding and was quick to resolve my issue. I truly appreciate her assistance!
If you are thinking about fitness passport, think carefully and commit to it for the long run.
Good idea Poor service
Have been a member for 5 years, membership covers a range of gyms and swimming pools. I have membership for myself and my partner, we find it cost effective and usually easy to use. There's a lack of service / support if you have difficulties, if you have difficulties or any questions the extensive list of FAQ on website dont cover theres no contact number you can call and online enquiries can be slow to respond. They say they aim for 48hr turn around.
As soon as my son turned 18 a few months ago, (still fully dependant and at school) Fitness Passport wanted to start charging additional fees. We were already paying for an extra single membership for our (also dependant, at uni) 21 year old daughter.
Subsequently converted to a single membership (after paying a penalty fee) and will be cancelling as soon as the contract runs out.
If I went to the gym enough to actually get my money's worth, I'd be Mr Universe.
Be warned, FP will not waive any fees unless you meet their stringent requirements.
Got charged before I can use the service
I initially signed up with a different gym, then I switched over with fitness passport.
on 20th Nov, I got a message said my membership was approved but I need to wait 2 weeks for my membership card. Then 2 days later I got charged for the next 2 weeks, it did not make sense to me as I cannot use the service without membership card for that two weeks. At the same time, my gym I signed up initially charged me for that 2 weeks as well.
I sent inquiry about it, all responses I got were it is your problem with my initial gym.
They even got my last name wrong many times.
Great until you try to cancel the membership
Used it for 3 years all great. Until I tried to cancel the membership. They continued to deduct payments while at the same time barring me from accèss to the gym. Responses to emails were prompt but did not answer the questions I asked like how to actually stop payments being deducted.
My partner and I were former caretrac clients. As they have folded we were converted onto my fitness passport. We now come to find out that our membership is double the cost of our caretrac membership.
We are now being charged $42 a week.
Today we read it is $300 to cancel our membership.
This has made me very upset and at this point I definitely would not recommend this company onto any of my clients, friends or family.
Too expensive when oldest turns 18!
My direct debit also increased to $74.50 a fortnight as my son turned 18!!! Way too expensive now. How do I cancel? Need a better communication system.
False Membership Information
Who can I get in contact with to resolve an issue with membership prices? We were not informed prior to signing up that members of my family who are under 25 would require an additional charge. We are now being charged $73.80 forthrightly!!! I’m disappointed that membership fees weren’t explicitly outlined prior to signing up. I’m a teacher and had heard great things about family accounts but 73.80 a fortnight is just too expensive. What happened to the $23 a fortnight for a family. Now I might have to cancel and pay even more money.
Looking forward to hearing a response,
So many gyms in the penrith area accept it. Zoo fitness even lets us use the creche. best value. sometime you to also purchase a 24 hour pass for certain gyms and I have bought 2 one cost me $15 one cost me $30 but even their members have to buy it and i can now use those gyms 24/7
Travel between SYD and QLD
Hi I have found a few things with FP. First is that in NSW Anytime Fitness (majority) do not offer this service. You have to pay a fee for swipe cards for most places. One of them cost me $89 just for a entry swipe card. Other than that I can't fault FP. I often travel from SYD to QLD and want to go to the gym there. Is this possible with my membership.
Biggest rip off. Have been taking substantial money from my account I’ve over last 3 weeks. No phone number to call
How do I find out more information about this? The website doesn't explain anything. Cancellation fees, and how and where you can use it.
Great concept with a great variety of fitness options for your family. Having a choice is so great. Well done fitness passport my family love it.
Amazing Customer Service!
Having terminated employment (and ceasing to live in the country) there was a mix up from my employer in regards to cancelling my fitness passport that resulted in extra charges for 2 months. One email to fitness passport and I had a customer service representative Diana contact me to resolve it. Far and away one of the best customer service experiences I've had from any company. I had a refund processed almost immediately (inclusive of my overdrawn fees from the bank) and nothing but warm replies from the fitness passport team. Truly above and beyond. Considering this was more my employers error than fitness passport I almost can't believe it. The actual service itself was great while I was using it but this customer service shown to me is spot on. Thanks for your help!
Initially used the service, was pretty good. Moved locations and now reside on a state border. Get this, gyms on one side of the border that actually use fitness passport tell me I can use their gym but fitness passport says I can’t as my employer is on the other side of the border. If I signed up with a multi-location gym, I could use all of their locations. Agree with others comments that customer service is minimal when contacted about this and just a generic response given.
Whilst customer service definitely could be improved with common sense prevailing, certainly once explaining the case through this forum, the issue was easily resolved for the benefit of many.
Coulld I please be provided with a phone number at fitness passport to speak to someone regarding membership please? I am having difficulty with the lack of correspondence.