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fix2U
4.7 from 1,339 reviews · View Statistics
See the Best Phone / Computer Repair Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Customer Service
    1.8 (64)
  • Job Satisfaction
    1.4 (60)
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Do not get phone repaired by this company

published

The screen wasn’t fitted properly and have a line down the side and can see the back light. The touch screen plays up from time to time but atleast it is useable for now. Alerted the tech of the issue as soon as I noticed within 15 mins of him leaving and sent a pic as requested with him saying not to worry that it is all under warranty.
No response from this company. You’re better using another repairer that has quality parts and will install the screen properly.

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fix2U
Lucy R.fix2USend a private message
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Andrew
AndrewGreater Melbourne (Inner), VIC
  • Verified

Dodgy 3rd Party Parts. Awful customer service.

published

Yes they will fix your broken screen but prepare for it to be replaced with a dodgy 3rd party screen that has an awful colour shift (so all your colours are completely off) & your app icons to be slightly out of focus. Honestly I would have preferred to keep my broken screen over this rubbish. I also get an ongoing notification from Apple saying 'display is not a genuine part', so that's fun. Raised the issue with customer service & they basically said no refunds. Ive never left a bad review in my life but I feel ripped off, so Im making an exception. Garbage product. No refunds. Stay away.

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fix2U
Lucy R.fix2USend a private message
Andrew
Andrew

All the best with your scam. Later.

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Emma S
Emma S
  • 2 reviews
  • 1 like

Screen is cheap

published

Cheap screens. Completely lagging, different colours. Should have spend the extra money at a genuine place. I now have a slow screen, a notification all the time about it not fitted correctly. Not happy. Waste of money.

  • Incentivised Review No
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Sarah P.
Sarah P.
  • 2 reviews
  • 1 like

Not happy

published
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Mark
MarkPerth, WA
  • 3 reviews
  • 2 likes

All Booked then No

published

Great email comms. Wanted iPad Air fixed after fitting a new screen wouldn’t boot up. They cancelled because I didn’t buy their screen. Poor service, never again will I use them

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fix2U
Lucy R.fix2USend a private message
Mark
Mark

This was booked and quoted on for $89. I would have paid to have the iPad looked at and assessed and if it needed a new screen paid you for it, to Fix2U. "Cut off your nose to spite your face" Poor service as I said.

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David
DavidGreater Melbourne (Inner), VIC
  • Verified

Terrible

published

The LCD screen installed was faulty, with incorrect colour tone.
I asked for a refund & my original screen replaced. I was given a refund however later changed a call out fee, for 'cancelling' the appointment, even though the aftermarket screen was dodgy!
Service team is now unresponsive & would never use/recommend this service again.

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Lucy R.fix2USend a private message
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Awful

published

My iphone screen had come off the phone and so I called fix2u for regluing. The screen cam off again and it took me 2 weeks for the repairer to come back to reglue.

Several weeks later the screen unglued again and I tried for weeks to get the repairer to come back. He then said that it was the "battery Swelling" and that he had suggested this initially. This was the first I heard of it and he had made an excuse so as not to come back and repair.

They are NOT cheap and their customer service is disgusting should you need to call them back to repair the phone properly.

Save your money and take somewhere locally.

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Lucy R.fix2USend a private message
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Michelle
MichelleGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Disappointing!!

published

I called to have a iPad screen repaired, was no communication that due to the case being damaged screen would lift and fill with dirt.

Basically wasted my money on a repair ~ had I been told the facts I wouldn’t have processed! The “master techs” they refer to should know better and not fix a product, guess they are out just to make $$$&

Don’t waste your money here if you are after honesty and a long lasting fix!

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KylieR
KylieRPerth, WA

Might have been good, if they turned up!

published

I booked a repair on Saturday with Fix2u. It is now Wednesday and I took my phone somewhere else to be repaired. I wasn’t contacted to schedule a time. All I received was an email confirming they received my booking request.

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  • LocationPerth
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KylieR
KylieR
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Rob
RobGreater Melbourne (Metropolitan), VIC

Terrible service

published

We have been waiting 4 days to get my sons Iphone screen repaired. We have rebooked multiple times and was advised that a service technician will contact us. We have not heard for a service technician since our first booking on Saturday . When we phoned support to find out what was going on we couldn't get through. The live chat also has not been of any help. When we finally got through a couple hours later the call centre person told us they were all on a break. The lack of service has been appalling. We certainly would not recommend them.

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John
JohnPerth, WA

Great initial service poor after sales and will not honour warranty

published
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Lucy R.fix2USend a private message
John
John

This is a disgraceful way to run a business.
We are getting an independent assessment of the phone to confirm our truthful account of the fault.

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  • Verified

Good service Good Job but still waiting for an invoice

published

Prompt & efficient a great service the I will use again but I need an invoice for the service and expected it be emailed to me immediately after paying

Text must have at least 30 words
Images and videos attached to your review will be publicly visible.
Were you offered a reward for submitting this review?

Don't tell me how many words need to be in my review, bloody rude

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Jackson Ye
Jackson YeSydney, NSW

Keep away from their them!

published

Keep away from them, they are selling times only, they don’t care your phone been repaired or not! Don’t trust the price showed online booking! Better get repair from shop!

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Saeid
SaeidGreater Melbourne (Inner), VIC
  • Verified

I never ever call anymore

published

He came and check my phone for repair the phone because water damaged and he told me the repair cost come up to 180$ + screen this mean up to 250 for iPhone 7 and when I said no its to much he charge me 69$
It’s **** stupid job
Every where is free to give a cost to customers

  • Customer Service
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  • LocationMelbourne
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Poor product and customer service

published

If I could give one it’ll be no stars. Do you believe their “5 years Warranty”.
Don’t get your phones fixed here. Don't use this company.
Will not be returning,

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fix2U
Lucy R.fix2USend a private message
mcan
mcan

poor customer service ever

mcan
mcan

I rather fix my phone somewhere else than going back to your warranty poor service
Aftermarket parts. no good at all

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Page 1 of 3

Questions & Answers

Gordon F.
Gordon F.asked

Do you install netflix on TV

1 answer
fix2U
Lucy R.fix2USend a private message

Hi Gordon,

Thank you for contacting us, Unfortunately, we don't do application/Netflix installation.

Emma B.
Emma B.asked

Do they use genuine apple screens?

2 answers
Oli
Oli

I don’t know. I didn’t get a screen replacement

fix2U
Lucy R.fix2USend a private message
Raewyn S.
Raewyn S.asked

Hi my kids have forgotten their iPad passcode and have disabled the iPads. I tried a factory restore on my Mac but it keeps coming up with error 4005??? Is this problem something you could fix?

1 answer
fix2U
Lucy R.fix2USend a private message

Hi Raewyn, how we wish we could help but unfortunately, we only do hardware repairs such as screen and battery replacement.

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Extra Information

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