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Quick mobile service for screen replacement
I have used Fix2U for Apple device screen replacements a few times now and their work is very good. Pickup and drop off availability is fast and communication professional
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Do not get phone repaired by this company
The screen wasn’t fitted properly and have a line down the side and can see the back light. The touch screen plays up from time to time but atleast it is useable for now. Alerted the tech of the issue as soon as I noticed within 15 mins of him leaving and sent a pic as requested with him saying not to worry that it is all under warranty.
No response from this company. You’re better using another repairer that has quality parts and will install the screen properly.
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Hello Monica,
Thanks for contacting us. We note that your review has not been flagged as being from a verified customer. We respond to all e-mails, live chat and telephone requests and we have no rec...
Read moreord of you being in touch with us about this problem. We are true to our 5-Year Guarantee and prioritizes warranty claims when addressed to us. If you are a genuine customer, and have an issue with our service, please send us a message via the productreview platform, including the full name under which the repair was booked, and we would be glad to assist you.- Verified
Dodgy 3rd Party Parts. Awful customer service.
Yes they will fix your broken screen but prepare for it to be replaced with a dodgy 3rd party screen that has an awful colour shift (so all your colours are completely off) & your app icons to be slightly out of focus. Honestly I would have preferred to keep my broken screen over this rubbish. I also get an ongoing notification from Apple saying 'display is not a genuine part', so that's fun. Raised the issue with customer service & they basically said no refunds. Ive never left a bad review in my life but I feel ripped off, so Im making an exception. Garbage product. No refunds. Stay away.
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Hi Andrew,
Thank you for putting this to our attention and we apologize for the inconvenience. We were advised by our customer service team last Friday, 01-April regarding your call and your concern ...
Read moreabout not using an original Apple Screen during the repair and you wanted to claim a refund. We’re sorry to hear that you are unhappy as the screen color/quality is a bit different from the original screen. Having repaired thousands of devices across Australia, we have always been transparent and honest with the service we provided and the parts used during the repair. concern with the screen that we used as you didn't expect that fix2U use an original screen. As part of the company policy, we can only offer a 5 Year Guarantee for faulty screens/parts but you have declined to put a warranty claim.Review collected in partnership with fix2U
Brad was excellent!
The whole process from beginning to end was excellent. From the moment I called, the process of setting up a tech to come and fix my phones was simple. Great communication and excellent workmanship from Brad my technician. Would highly recommend.
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Awesome review of our service, Jeremy! Glad to know that you are happy with the booking process and especially with how our repair hero Brad attended to your device. Rest assured that we will continue...
Read more to provide the kind of service fix2U is loved for and please let us know how we can turn your 4 star rating into 5 stars next time! Cheers and thank you again!Find out how fix2U compares to other Phone / Computer Repair Services
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- 2 reviews
- 1 like
Screen is cheap
Cheap screens. Completely lagging, different colours. Should have spend the extra money at a genuine place. I now have a slow screen, a notification all the time about it not fitted correctly. Not happy. Waste of money.
- Incentivised Review No
Hello Emma,
Thanks for contacting us. We note that your review has not been flagged as being from a verified customer. If you are a genuine customer and have an issue with our service, please send u...
Read mores a message via the productreview platform, including the full name under which the repair was booked, and we would be glad to assist you.- 2 reviews
- 1 like
Not happy
First time I used the service was to fix my daughters iPad . The man came out and fixed it . A few months later the screen was coming off . Was told that the original job was cancelled and the man who no longer works for them actually took the job and didn’t use the company’s parts so not under warranty. So I had to pay $200 yet again . So now $400 out of pocket.
I called and spoke to the customer service representative and was told to send the info regarding first job . As the man told me that I should be able to get a refund ! I heard nothin...
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Hi Sarah,
We're sorry for the inconvenience this has caused you. ...
Read moreWe surely appreciate your recommendations and referral during the lockdown. Upon going through again with your booking request and with the help of the Repair Hero who did your last repair and a warranty claim, we have found no evidence on the photos or notes submitted by our Repair Heroes from the previous repairs that your device has been damaged or bent until the first warranty we received and assessed by the Repair Hero on 10th March. Although the device is damaged and should not be covered by our warranty term, as a gesture of goodwill, the Repair Hero willingly offered you a screen replacement under warranty, and he advised you that we no longer can grant another warranty after that repair. The repair hero also mentioned that he advised you although the screen did manage to fit into it, due to deformation of the frame screen may be damaged eventually. fix2U Guarantee excludes any “Operational or mechanical failure of the device (or part thereof) caused by an existing device condition/ issue (e.g. dent or bent frame). We know how frustrating this is, but we also hope for your understanding as we explained above the reason why we are unable to put your concern under warranty.- 3 reviews
- 2 likes
All Booked then No
Great email comms. Wanted iPad Air fixed after fitting a new screen wouldn’t boot up. They cancelled because I didn’t buy their screen. Poor service, never again will I use them
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Hello Mark,
Thanks for contacting us. We note that your review has not been flagged as being from a verified customer. If you are a genuine customer and have an issue with our service, please send us...
This was booked and quoted on for $89. I would have paid to have the iPad looked at and assessed and if it needed a new screen paid you for it, to Fix2U. "Cut off your nose to spite your face" Poor service as I said.
- Verified
On time and great coordiantion
For my needs fix2U was ideal. Made a call for a broken screen, they contacted me promptly, identified a technician nearby and coordinated the appointment. Tech arrived earlier but rang to confirm - again good comms. Phone fixed on the spot. I would recommend them to colleagues and friends !
- Incentivised Review No
- LocationBrisbane
Thank you leaving us an awesome review of our services. Happy to know that your are satisfied with the efficient booking process and quality of repair. If there is anything you think we can improve on...
Read more and so you can rate us 5 stars, please let us know! Looking forward to serving your phone repairs again in the future and hoping you can recommend us to friends and family. Thanks again!Review collected in partnership with fix2U
- Verified
Terrible
The LCD screen installed was faulty, with incorrect colour tone.
I asked for a refund & my original screen replaced. I was given a refund however later changed a call out fee, for 'cancelling' the appointment, even though the aftermarket screen was dodgy!
Service team is now unresponsive & would never use/recommend this service again.
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Thank you David for flagging your concern to us.
Upon checking with our team, your screen repair was reverted back to your original screen because you did not find our screen satisfactory, but it wa...
Read mores not faulty and our technician was able to reprogram the TrueTone feature. As stated on our website's Booking Terms and Conditions, https://www.fix2u.com/booking-terms-conditions/, fix2U use Premium Quality Parts during the repair process that are of a specification and quality that are either similar to – or in some cases identical to – those supplied by the Original Equipment Manufacturer (OEM). For screen replacements, minor differences in LCD colour temperature as compared to the original screen may be observable in some cases. For some makes and models of devices, fix2U may elect to use refurbished OEM parts rather than new parts. All repair parts, whether new or refurbished, are covered by fix2U’s comprehensive 5 year warranty.Review collected in partnership with fix2U
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Awful
My iphone screen had come off the phone and so I called fix2u for regluing. The screen cam off again and it took me 2 weeks for the repairer to come back to reglue.
Several weeks later the screen unglued again and I tried for weeks to get the repairer to come back. He then said that it was the "battery Swelling" and that he had suggested this initially. This was the first I heard of it and he had made an excuse so as not to come back and repair.
They are NOT cheap and their customer service is disgusting should you need to call them back to repair the phone properly.
Save your money and take somewhere locally.
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Hi Alison,
Thank you for contacting us. Sorry for the inconvenience this has caused you. Upon going through your second warranty claim with the help of the original repairer assessment and evaluation...
Read more from the previous warranty he has done on your device, It's been concluded that your front glass screen experienced cracking is due to pressure or force from the swollen battery.- 3 reviews
- 1 like
Disappointing!!
I called to have a iPad screen repaired, was no communication that due to the case being damaged screen would lift and fill with dirt.
Basically wasted my money on a repair ~ had I been told the facts I wouldn’t have processed! The “master techs” they refer to should know better and not fix a product, guess they are out just to make $$$&
Don’t waste your money here if you are after honesty and a long lasting fix!
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Hi Michelle,
Thank you for putting this to our attention and we apologize for the inconvenience.
We spoke with the technician who did the repair, He mentioned that when he did the previous warranty re...
- Verified
Good and fast service
Service was fast and good, for a competitive price. Fixed an iPad cracked screen within a day. Would have liked to be able to pay by cc but the technician forgot to bring his machine.
- Incentivised Review No
Hi Lisette. Thank you for leaving us 4 stars! We're delighted to know that you are happy with the fast and quality repair for a competitive price. We're sorry that the machine wasn't brought by our te...
Read morechnician on the day of the repair, but rest assured that we will keep this feedback in mind to always remind our Repair Heroes. Looking forward to serving your phone repairs again in the future and hoping you can recommend us to friends and family. Thank you again!Review collected in partnership with fix2U
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- Verified
Good service
Pleasant serviceman and kept me informed of time arriving and offered but didn’t push other services. Would certainly use another time. Cost seems reasonable for at home service and attitude
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Hi Tracee! We surely appreciate you leaving us wonderful feedback. We're glad to know that consider using our service again. We're also keen to know what recommendation you can give in order for us to get a 5* next time.
Review collected in partnership with fix2U
- 5 reviews
- Verified
Good service. iPad screen repair.
Replaced an iPad screen. Came out to our office and collected the iPad. Dropped it back the next morning.
Price was very competitive. They say it has a 5 year warranty.
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Hi, Graham! Thanks for your review! Happy to know you are satisfied with the competitive pricing and how your repair went. Please let us know if there's anything you think we can improve on so you can...
Read more rate us 5 stars next time! Looking forward to serving your phone repairs again in the future and hoping you can recommend us to friends and family. Thanks again!Review collected in partnership with fix2U
Might have been good, if they turned up!
I booked a repair on Saturday with Fix2u. It is now Wednesday and I took my phone somewhere else to be repaired. I wasn’t contacted to schedule a time. All I received was an email confirming they received my booking request.
- Job Satisfaction
- Incentivised Review No
- LocationPerth
Hi Kylie. First, thanks for letting us know about the challenge you had with your booking. We did receive your booking on Saturday and we sent you an email to let you know that it is taking longer tha...
Read moren usual to confirm your repair due to a significant surge in demand. We kept following up the Repair Heroes in your area for anyone who was available but due to schedule and parts availability, we still couldn't confirm your booking the next day and sent you another email to advise you of this. We did not receive any email responses but we left the booking open for you. We tried to reach out through phone calls but since we were not able to get any response, we closed the booking. We are again sorry for the delay and experience you had.I received one email saying you are delayed and would be in touch. It seemed automated and didnt ask for info so I didnt respond. As for the phone calls, I didnt have any missed calls or messages. ...
Read moreThe only contact I received was advise you cancelled my booking. Bad communication, bad service.Questions & Answers
Do you install netflix on TV
Hi Gordon,
Thank you for contacting us, Unfortunately, we don't do application/Netflix installation.
Do they use genuine apple screens?
Hi Emma,
We understand that part quality is extremely important to you, and to this end, we have put together a short summary here https://www.fix2u.com/2020/07/01/fix2u-repair-parts-are-they-genuine/ that I hope will answer your questions....
Read more fix2U is so confident in the quality of its parts that we offer a comprehensive 5 year guarantee that covers both parts and labour. If you have any other questions on the fix2U service, please check out our Support Page https://www.fix2u.com/faq-support/ - or here and we'll be glad to help!Hi my kids have forgotten their iPad passcode and have disabled the iPads. I tried a factory restore on my Mac but it keeps coming up with error 4005??? Is this problem something you could fix?
Hi Raewyn, how we wish we could help but unfortunately, we only do hardware repairs such as screen and battery replacement.
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Hi Tom! Thank you for leaving us a wonderful review of our services. Happy to know that you have used and trusted our service. If there is anything you think we can improve on and so you can rate us 5...
Read more stars, please let us know! Looking forward to serving your phone repairs again in the future and hoping you can recommend us to friends and family. Thanks again!