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Rubbish quality, poor service from start to finish.
Disgusting service (Sunshine Coast)
Twos faulty screens fitted with the second having a hairline crack. (It was night when repaired and I didn’t see it until I looked at it in the light of day) I have all video footage of both screens. I was then accused of cracking the screen by the customer service team which I will not accept. The technician basically ghosted me after “repairing” the second screen. Customer service and management will not responding to any forms of communication since then offering no proof of the screen being intact when fi...
Great service. Particularly during lockdown
Was also able fix another device that was not part of the original call out. Great service, particularly given Covid lockdown. Fast, friendly and efficient. Will definitely use again despite being pricey
I was really impressed with fix2U the first time I used them to fix my cracked screen and was just as impressed the second time. They provide a very quick response, good quality parts and fast turnaround time. Would not hesitate to recommend and use again.
My phone is completely broken and nothing works
I just needed my rear camera fixed and battery replaced.
After 'repair' I could no longer send and received texts, imessages, email and safari couldn't connect to server, the delete key didn't work... was told that's a software issue and not their problem - they just do hardware. It never had a thing wrong before, battery and camera aside.
Technician came back to try and fix it. Phone now completely broken, screen won't work, nothing works. It's barely scrap metal at this point and is so far gone it's probably irreparable, even if I took it back to Apple.
I now need to buy a new phone.
So much for the new battery. Only credit is I wasn't charged for this service.
Terrible customer service
Contractor from Gold Coast very rude and disrespectful. After arriving without booked battery forcefully pushed to replace glass anyway. We refused as useless exercise with battery still needing replacement and possible screen break. Didn’t order battery as promised and when phoned refused to help any further! Asked for another contractor but no call back. Unreliable company!
A fantastic service I had my phone repaired at my house within hours of booking the job with no problems and at a very reasonable price, I was updated at every point by Joseph
The gentleman was presentable and solved the problem, and answered all questions related to such. Explained what needed to be done. Quality service in all aspects. Would use them again.
These people are a scam
Paid to have a battery in an iphoneX replaced. So-called "hero" didn't actually change the battery at all.
It still has the same battery in that it came with new. Took the phone to apple, they said he also broke the tabs off the battery trying to remove it plus the screen seal, so badly damaged that Apple will no longer repair the phone either. They wrote me a report to take to consumer affairs. I am way out of pocket.
DO NOT USE THESE PEOPLE!!
Replaced the screen on my phone in super quick time. Really pleased with the result and it was very convenient being able to get it fixed whilst at home. Beats treking to a shop!
Worst Worst Company!!!
Not only did they stuff up my phone and argue they did the ‘best they could’. They won’t even REPLY to my emails about how I go about receiving a refund, i haven’t heard a WORD from them. I’m taking my matter to the ombudsman. No I won’t let this go, you have $150 on MY money!
I suggest waiting in a line at Apple for 1 week rather than dealing with these people.
iPad Screen Replacement
While the time it took from requesting a repair to get it undertaken was a lot longer than initially promised at 6 days, the technician turned up at my office on time and undertook the repair in 20 minutes.
Good, Quick work.
a free charger port clean offered with my order would of been nice. Simply because I replaced the screen & battery plus purchased a screen protector. Also this was the second time I’ve used Fix2U to replace an iPhone screen + battery.
Quality workmanship at an affordable price
Polite professional and trustworthy is how I would describe the technician who replaced the screen of our IPad. I would be happy to recommend this service to anyone.
WOULD NOT RECOMMEND - Issues with appointment and phone not functioning correctly after repair
I had the cracked screen replaced on my iPhone XR. My initial appointed was pushed back a few hours as the repairman forgot the appointment. He was coming to my place of work and I finished at 4pm with my original appointment time at around 1pm (can’t recall exact time)
He called to say he forgot the appointment and wanted to reschedule for 4.30-5pm but I was not able to fit in that slot as I had a different appointment after I finished work. I let him know I was not available until the following week when he was very short and said he didn’t w...
RIPPED OFF !!!!!!!!!!!!!
I will be happy to remove if I get satisfaction however up till now it has been one of the worst customer service situations I have ever been involved with . We have used Fix 2U 3 times before and found it to be a good service ,the Technician (at this stage I will not name him ) gave us his number and told us call when you have a problem ,so we did .
Thinking we were getting Fix 2U late January 21 my phone screen went black we called Tech guy who turned up late, fixed the phone and left ,how ever the phone was not completely fixed ,called him ...
Questions & Answers
Hi my kids have forgotten their iPad passcode and have disabled the iPads. I tried a factory restore on my Mac but it keeps coming up with error 4005??? Is this problem something you could fix?
Hi Raewyn, how we wish we could help but unfortunately, we only do hardware repairs such as screen and battery replacement.
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