Not a great experience
It didn't seem the guy knew much about what he was doing. Came to look at an iPhone issue and said he's a Samsung guy and wasn't very familiar where things are on iPhone... Probs could have kept that to himself lol
Didn't even know what to charge me. After doing nothing really...
I mean have you heard of "Fake it till you make it"! Haha at least pretend you know what ya doin
Screen repaired but phone has new issues.
I was happy initially until I found that any pressure placed on the screen, such as another phone, makes the screen twitch and flicker wildly. I tried to contact the technician who visited and sent messages outlining the new issue but no reply... I had another phone to repair too but I guess he didn’t want to wear the warranty.
Terrible quality screens - stay away if you need a screen replacement.
2 stars because their customer service is really good, and the technician went out of his way to repair two iPhone 7s, one of which had a cracked touch panel. Because of that, they replaced the entire touch panel + LCD screen. It turns out that the new screen has horrible colours and a terrible refresh rate: it's very noticeable when scrolling text on the iPhone, which was otherwise very smooth. Their website claims that, whilst their screens are not original, that they are of very "high quality". Had I known I would end up with such a horrible...screen colour/refresh rate package (it hurts my eyes), I'd have paid more to have it replaced by Apple. Very frustrating. On the upside, the batteries seem good and they did a good job with the other phone. And again, the technician was very quick to respond once I mentioned it was urgent. Unfortunately, staring at one of my iPhone 7s now feels like staring at a cheap $100 phone. I would definitely _NOT_ recommend having your screens replaced by them - very poor quality. Let's hope it at least lasts...
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Repair was good but service was poor
When trying to organise the repair I was stuffed around by the repair man. He did not show up to the original booking and did not reply to the messages. Very unprofessional.
Convenient, but Customer Service Needs Attention
Cost more thank quoted; Noe was reluctant to explain why.
Took longer than quoted.
Battery life still poor; was the replacement battery new or refurbished?
Almost three weeks later, I still haven't received a missing screw from my iPhone, despite several follow ups by me, and promises from Noe to post immediately.
Customer service needs attention.
iPhone 7 Plus not charging
Fix2u was very fast and responsive to the reply of my enquiry, telling me they will fix this fault. When arrived onsite, didn’t have part to fix my phone as required, but straight away offered to use a second hand part from a similar phone which literally had been run over by a car, I had no choice to watch carefully as this technician from Fix2U opened my phone to see what issue was, it was Sunday and I need my phone for work Monday. But surprise it didn’t work and my phone couldn’t be fixed. Wouldn’t recommend this service, "Really" to offer part from phone that had been run over from a car, are you serious. Who would do that except a real second rate operator
I got a screen repair from a fix2U technician and they replaced the touchscreen too so it was no longer an apple touchscreen and didn’t work properly after that. So unless the touchscreen isn’t working anymore you might want to specify if you just want your glass screen replaced on its own, they resell the touchscreens to recyclers that they take which still work so it’s a money making procedure.
I did get in touch with the technician again and he resolved it for me but there was more cost involved so just beware that cheaper repair isn’t always better.
Replaced twice and still had issues
Screen needed to be replaced a few times as yet product was poor. Even when the final screen was in it still have weird marked under the screen that couldn’t be fixed. Screen also broke easily.
Customer service was good and friendly, just poor screens.
Questions & Answers
Hi my kids have forgotten their iPad passcode and have disabled the iPads. I tried a factory restore on my Mac but it keeps coming up with error 4005??? Is this problem something you could fix?
Hi Raewyn, how we wish we could help but unfortunately, we only do hardware repairs such as screen and battery replacement.
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