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fix2U
Service is good, them showing up on time not so much.
I’ve used them a few times, the price is fair and they’re always polite and do a good job - no issues with the repair work at all.
They can run late, which wouldn’t be a problem if it was a weekend but being that they only operate Monday to Friday, I had to cancel some work to make myself available for the times they had. Then they were 35 minutes late, so I had to cancel more work. Working for myself, I don’t like having to mess clients around because of someone else’s lateness and ultimately lose money.
I’ll use them again, like I said the service is good and the work is good - just hope they are a little more punctual next time.
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Good service Good Job but still waiting for an invoice
Prompt & efficient a great service the I will use again but I need an invoice for the service and expected it be emailed to me immediately after paying
Text must have at least 30 words
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Were you offered a reward for submitting this review?
Don't tell me how many words need to be in my review, bloody rude
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Hi Dci! Thank you for taking your time in providing us a feedback so we may improve our service. Rest assured that we'll look into this matter and how to prevent such case to happen again. We also ask...
Read moreed the repair hero to y send you over the needed invoice's soon as possible. We're sorry about the minimum word limit, it is ProductReview who impose the minimum word limit and we aren’t able to change the setting unfortunately, as much as we would like to. Hope you could recommend us to your family and friends in soonest!Review collected in partnership with fix2U
- Verified
Okay service
Okay service. Phone was fixed but then stopped working after a few weeks. They came and fixed it but it took a long time for them to come out and fix
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Hi Mellissa, thank you for taking your time in leaving us a review . Your feedback is very important to us to improve our services and we're sorry at the same time if there was a delay in fixing your ...
Read moredevice. Hopefully you'll give us another shot to in the future and we promise to serve you better.Review collected in partnership with fix2U
- Verified
The service was ok
Dennis was fantastic! Only issue I wasn’t happy with was lint under my phone protective screen. I’m OCD so this is really ticking me off. I know it’s only a minor issue but my eye is drawn to it.
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Hi Chris, thank you for taking your time in leaving us a review. Your feedback is very important to us to improve our services. We're glad to know that you find Dennis repair service fantastic. Hopefu...
Read morelly you'll give us another shot to in the future and we promise to serve you better.And how will you rectify this issue?
Hi Chris , We sent you a private message for this matter to be resolved. We'll be waiting for your response.
Review collected in partnership with fix2U
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- Verified
Great result, service not so much
We're really happy with the repair to our iPad and the price was great, so much cheaper than Apple. The let down was our repairer overpromising on when it would be completed - a few times - and inconsistent communication.
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Hi Danny, thank you for taking your time in leaving us a review. Every feedback is important to us in our continuous effort to improve our services. We're glad to know that you find our service and p...
Read morerice great. Hopefully you'll give us another shot to in the future and we promise to serve you better.Review collected in partnership with fix2U
- Verified
Not a great experience
It didn't seem the guy knew much about what he was doing. Came to look at an iPhone issue and said he's a Samsung guy and wasn't very familiar where things are on iPhone... Probs could have kept that to himself lol
Didn't even know what to charge me. After doing nothing really...
I mean have you heard of "Fake it till you make it"! Haha at least pretend you know what ya doin
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Hi Damien. Thank you for taking your time in providing us a feedback so we may improve our service. Rest assured that we'll look into this matter and how to prevent such case to happen again. We deal ...
Read morewith this matter seriously as it is our company's main objective to provide a vetted and certified fix2U Repair Hero. We'd like to get in touch with you in private to get the necessary details. We're hoping for your response.Review collected in partnership with fix2U
- Verified
Convenience at a cost
It Was a little slow getting the service to come around to my place (2 days) but it’s a convenient service that was careied out thoroughly, once I got them here. A little pricier than others, but I was after convenience, so worth the extra
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Hi Bree, thank you for taking your time in providing us a great review even with a few delays on our side. We are sorry to hear that it took a while to have your device repaired due to a significant s...
Read morepike in demand in Melbourne/Victoria since the lockdown. We hope to serve you better in the future and for you to recommend us to your family and friends.Review collected in partnership with fix2U
- 12 reviews
- 9 likes
- Verified
Screen repaired but phone has new issues.
I was happy initially until I found that any pressure placed on the screen, such as another phone, makes the screen twitch and flicker wildly. I tried to contact the technician who visited and sent messages outlining the new issue but no reply... I had another phone to repair too but I guess he didn’t want to wear the warranty.
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Hi Danielle! Sorry to hear about this. We'd like to get in touch with you and resolve this issue. We sent you a private message and will be waiting for your response.
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Terrible quality screens - stay away if you need a screen replacement.
2 stars because their customer service is really good, and the technician went out of his way to repair two iPhone 7s, one of which had a cracked touch panel. Because of that, they replaced the entire touch panel + LCD screen. It turns out that the new screen has horrible colours and a terrible refresh rate: it's very noticeable when scrolling text on the iPhone, which was otherwise very smooth. Their website claims that, whilst their screens are not original, that they are of very "high quality". Had I known I would end up with such a horrible...
Read more screen colour/refresh rate package (it hurts my eyes), I'd have paid more to have it replaced by Apple. Very frustrating. On the upside, the batteries seem good and they did a good job with the other phone. And again, the technician was very quick to respond once I mentioned it was urgent. Unfortunately, staring at one of my iPhone 7s now feels like staring at a cheap $100 phone. I would definitely _NOT_ recommend having your screens replaced by them - very poor quality. Let's hope it at least lasts...- Customer Service
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Hi Raf, thank you for repairing with us and appreciating our technician's effort on doing your multiple device repair.
We are true to our word that we use premium aftermarket parts. As detailed on o...
Read moreur website, fix2U uses Premium Quality Parts which may have some minor difference and variations to original Apple parts. Unfortunately the only place where you guarantee to have original Apple parts installed is to have your phone repaired with Apple or an Authorised Apple Repairer/Reseller.Find out how fix2U compares to other Phone / Computer Repair Services
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- Verified
Screen Repair- Cracked screen iPhone 7
Service is great, from the time I booked I had a repairer at my door in under 20 minutes. Was a no-nonsense repair, got in got the job done perfectly and headed out, was great! You can tell the new screen isn't the highest quality, the colours are a lot duller than previously but for the price I paid (half of what Apple charge) I'm more or less content with the end result.
Short story, service brilliant and phone parts are alright, if you want a new phone look go to apple, but if you just want a cheap, quick no-hassle fix to look no further.
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Hi Tom, thank you for your detailed review! We very much appreciate as well that you trusted us with your repair. We're always on a continuous effort to better our service so rest assured that in no t...
Read moreime, we'll be able to provide the best, especially with the parts we use. Please recommend us to people you know who we can help with their device repairs.Review collected in partnership with fix2U
- Verified
phone fixed
Sameday service achieved, but organizing them wasted much of it. First appt time was bypassed without notice, and finally 10mins late anyway but 'repair hero' was responding to sms.
We knew what needed to be done but tech needed reminding.
Pleasant and effective once they got on site
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Hi Finlay, thank you for taking your time in providing us a review. We apologize as well if you had a hard time organizing the repair. Every feedback is important to us in our continuous effort to imp...
Read morerove our services. Hopefully you'll give us another shot to in the future and we promise to serve you better.Review collected in partnership with fix2U
- Verified
Ok but will go to Apple next time
The screen is of decent quality but often takes multiple hard taps to be activated.
Will be going to Apple in future for the additional quality offered, even for an additional cost.
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Hi Anthony! Thank you for flagging this concern to us. Don't worry, all our repairs are backed up with 5 Year Guarantee for parts and labor. We'll keep in touch with you in private to have this resolved. Have a nice day!
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- Verified
not happy with the way to pay
I satisfied with phone fix, it's great jot! However I'm not happy with the way to pay. I paid by card cause I didn't have cash but I had to tell every card details like card number, when expired and card security code. I feel unsafe. If I had knew it, I prepared cash.
- Customer Service
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- LocationGold Coast
Hi Norie! Thank you for putting this in our attention. We'll message you privately to have a conversation about this matter. Rest assured your data security is our priority and we trust our technicians to do the same so you don't have to worry.
Thanky for responding. Hope it's going to be changed.
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The reviewer stated that an incentive was offered for this review
- Verified
Good Job, Although Would Be Cautious
The designated Technician fixed the speaker/Microphone issue, although after he had given it back the Camera started playing up. It took a few days for him to be able to come back and have a look at it. Once he came to look at it, he said the reason was due to the battery. Although when we went to Apple a couple weeks before to get a price for them to fix the Speaker/Microphone issue, they advised the Battery was still good and over 80%. Now we were told by the Fix2U Technician that the battery was under 80% and was causing the camera to not focus and cause the view to be all wavy like. Not sure why it was perfect with no issues before he fixed the Speaker/Microphone.
- Incentivised Review No
- LocationMelbourne
Hi Gabby! Thank you for flagging this concern to us. We sent you a private message to have a chat about this matter and how are we able to resolve it in the best manner. Wishing you and your family well in this time of trouble.
Review collected in partnership with fix2U
- 2 reviews
- 1 like
- Verified
Job done eventually.
Fix 2u was never going to fix my phone in my driveway. I live in the boonies.
But I met Dwayne in Swan Hill and he did a great job.
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Hi Ron! Thank you for taking your time in providing us a review! For our Swan Hill coverage area, we do repairs on a physical shop compared to other areas where we come to you to do repairs on site. W...
Read moree do apologize if this was inconvenient to you. We hope to serve you better in the future and for you to recommend us to your family and friends. Have a wonderful day!The only thing that was inconvenient was waiting 4/5 days to find out no one was coming! It would have been nice to know on day one, I could have made other arrangements. Any way job done and I’m happy.
Review collected in partnership with fix2U
Questions & Answers
Do you install netflix on TV
Hi Gordon,
Thank you for contacting us, Unfortunately, we don't do application/Netflix installation.
Do they use genuine apple screens?
I don’t know. I didn’t get a screen replacement
Hi Emma,
We understand that part quality is extremely important to you, and to this end, we have put together a short summary here https://www.fix2u.com/2020/07/01/fix2u-repair-parts-are-they-genuine/ that I hope will answer your questions....
Read more fix2U is so confident in the quality of its parts that we offer a comprehensive 5 year guarantee that covers both parts and labour. If you have any other questions on the fix2U service, please check out our Support Page https://www.fix2u.com/faq-support/ - or here and we'll be glad to help!Hi my kids have forgotten their iPad passcode and have disabled the iPads. I tried a factory restore on my Mac but it keeps coming up with error 4005??? Is this problem something you could fix?
Hi Raewyn, how we wish we could help but unfortunately, we only do hardware repairs such as screen and battery replacement.
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Hi Mr. Stevens, thank you for your detailed review! We very much appreciate as well that you trusted us with your repair. We apologize as well if you had a hard time organizing the repair. Every feed...
Read moreback is important to us in our continuous effort to improve our services. Hopefully, you'll give us another shot in the future and we promise to serve you better.