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fix2U
4.7 from 1,339 reviews · View Statistics
See the Best Phone / Computer Repair Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Customer Service
    3.4 (22)
  • Job Satisfaction
    3.3 (22)
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Service is good, them showing up on time not so much.

published

I’ve used them a few times, the price is fair and they’re always polite and do a good job - no issues with the repair work at all.

They can run late, which wouldn’t be a problem if it was a weekend but being that they only operate Monday to Friday, I had to cancel some work to make myself available for the times they had. Then they were 35 minutes late, so I had to cancel more work. Working for myself, I don’t like having to mess clients around because of someone else’s lateness and ultimately lose money.

I’ll use them again, like I said the service is good and the work is good - just hope they are a little more punctual next time.

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Lucy R.fix2USend a private message
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  • Verified

Good service Good Job but still waiting for an invoice

published

Prompt & efficient a great service the I will use again but I need an invoice for the service and expected it be emailed to me immediately after paying

Text must have at least 30 words
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Don't tell me how many words need to be in my review, bloody rude

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Lucy R.fix2USend a private message
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Melissa
Melissa Sydney, NSW
  • Verified

Okay service

published

Okay service. Phone was fixed but then stopped working after a few weeks. They came and fixed it but it took a long time for them to come out and fix

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Lucy R.fix2USend a private message
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  • Verified

The service was ok

published

Dennis was fantastic! Only issue I wasn’t happy with was lint under my phone protective screen. I’m OCD so this is really ticking me off. I know it’s only a minor issue but my eye is drawn to it.

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fix2U
Lucy R.fix2USend a private message
Chris Dawson
Chris Dawson

And how will you rectify this issue?

fix2U
Lucy R.fix2USend a private message

Hi Chris , We sent you a private message for this matter to be resolved. We'll be waiting for your response.

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  • Verified

Great result, service not so much

published

We're really happy with the repair to our iPad and the price was great, so much cheaper than Apple. The let down was our repairer overpromising on when it would be completed - a few times - and inconsistent communication.

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Lucy R.fix2USend a private message
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Damien Poole
Damien PooleSouth East Queensland, QLD
  • Verified

Not a great experience

published

It didn't seem the guy knew much about what he was doing. Came to look at an iPhone issue and said he's a Samsung guy and wasn't very familiar where things are on iPhone... Probs could have kept that to himself lol
Didn't even know what to charge me. After doing nothing really...
I mean have you heard of "Fake it till you make it"! Haha at least pretend you know what ya doin

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Lucy R.fix2USend a private message
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  • Verified

Convenience at a cost

published

It Was a little slow getting the service to come around to my place (2 days) but it’s a convenient service that was careied out thoroughly, once I got them here. A little pricier than others, but I was after convenience, so worth the extra

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Danielle
DanielleSouth East Queensland, QLD
  • 12 reviews
  • 9 likes
  • Verified

Screen repaired but phone has new issues.

published

I was happy initially until I found that any pressure placed on the screen, such as another phone, makes the screen twitch and flicker wildly. I tried to contact the technician who visited and sent messages outlining the new issue but no reply... I had another phone to repair too but I guess he didn’t want to wear the warranty.

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fix2U
Lucy R.fix2USend a private message

Hi Danielle! Sorry to hear about this. We'd like to get in touch with you and resolve this issue. We sent you a private message and will be waiting for your response.

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Terrible quality screens - stay away if you need a screen replacement.

published
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Tom
TomGreater Melbourne (Inner), VIC
  • Verified

Screen Repair- Cracked screen iPhone 7

published

Service is great, from the time I booked I had a repairer at my door in under 20 minutes. Was a no-nonsense repair, got in got the job done perfectly and headed out, was great! You can tell the new screen isn't the highest quality, the colours are a lot duller than previously but for the price I paid (half of what Apple charge) I'm more or less content with the end result.

Short story, service brilliant and phone parts are alright, if you want a new phone look go to apple, but if you just want a cheap, quick no-hassle fix to look no further.

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  • Verified

phone fixed

published

Sameday service achieved, but organizing them wasted much of it. First appt time was bypassed without notice, and finally 10mins late anyway but 'repair hero' was responding to sms.
We knew what needed to be done but tech needed reminding.
Pleasant and effective once they got on site

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Lucy R.fix2USend a private message
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Anthony
Anthony Greater Melbourne (Metropolitan), VIC
  • Verified

Ok but will go to Apple next time

published

The screen is of decent quality but often takes multiple hard taps to be activated.
Will be going to Apple in future for the additional quality offered, even for an additional cost.

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fix2U
Lucy R.fix2USend a private message

Hi Anthony! Thank you for flagging this concern to us. Don't worry, all our repairs are backed up with 5 Year Guarantee for parts and labor. We'll keep in touch with you in private to have this resolved. Have a nice day!

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Norie
Norie South East Queensland, QLD
  • Verified

not happy with the way to pay

published

I satisfied with phone fix, it's great jot! However I'm not happy with the way to pay. I paid by card cause I didn't have cash but I had to tell every card details like card number, when expired and card security code. I feel unsafe. If I had knew it, I prepared cash.

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  • LocationGold Coast
fix2U
Lucy R.fix2USend a private message

Hi Norie! Thank you for putting this in our attention. We'll message you privately to have a conversation about this matter. Rest assured your data security is our priority and we trust our technicians to do the same so you don't have to worry.

Norie
Norie

Thanky for responding. Hope it's going to be changed.

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The reviewer stated that an incentive was offered for this review

  • Verified

Good Job, Although Would Be Cautious

published

The designated Technician fixed the speaker/Microphone issue, although after he had given it back the Camera started playing up. It took a few days for him to be able to come back and have a look at it. Once he came to look at it, he said the reason was due to the battery. Although when we went to Apple a couple weeks before to get a price for them to fix the Speaker/Microphone issue, they advised the Battery was still good and over 80%. Now we were told by the Fix2U Technician that the battery was under 80% and was causing the camera to not focus and cause the view to be all wavy like. Not sure why it was perfect with no issues before he fixed the Speaker/Microphone.

  • Incentivised Review No
  • LocationMelbourne
fix2U
Lucy R.fix2USend a private message

Hi Gabby! Thank you for flagging this concern to us. We sent you a private message to have a chat about this matter and how are we able to resolve it in the best manner. Wishing you and your family well in this time of trouble.

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Ron
Ron The Mallee, VIC
  • 2 reviews
  • 1 like
  • Verified

Job done eventually.

published

Fix 2u was never going to fix my phone in my driveway. I live in the boonies.
But I met Dwayne in Swan Hill and he did a great job.

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Lucy R.fix2USend a private message
Ron
Ron

The only thing that was inconvenient was waiting 4/5 days to find out no one was coming! It would have been nice to know on day one, I could have made other arrangements. Any way job done and I’m happy.

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Questions & Answers

Gordon F.
Gordon F.asked

Do you install netflix on TV

1 answer
fix2U
Lucy R.fix2USend a private message

Hi Gordon,

Thank you for contacting us, Unfortunately, we don't do application/Netflix installation.

Emma B.
Emma B.asked

Do they use genuine apple screens?

2 answers
Oli
Oli

I don’t know. I didn’t get a screen replacement

fix2U
Lucy R.fix2USend a private message
Raewyn S.
Raewyn S.asked

Hi my kids have forgotten their iPad passcode and have disabled the iPads. I tried a factory restore on my Mac but it keeps coming up with error 4005??? Is this problem something you could fix?

1 answer
fix2U
Lucy R.fix2USend a private message

Hi Raewyn, how we wish we could help but unfortunately, we only do hardware repairs such as screen and battery replacement.

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