The service was ok
Dennis was fantastic! Only issue I wasn’t happy with was lint under my phone protective screen. I’m OCD so this is really ticking me off. I know it’s only a minor issue but my eye is drawn to it.
Great result, service not so much
We're really happy with the repair to our iPad and the price was great, so much cheaper than Apple. The let down was our repairer overpromising on when it would be completed - a few times - and inconsistent communication.
Not a great experience
It didn't seem the guy knew much about what he was doing. Came to look at an iPhone issue and said he's a Samsung guy and wasn't very familiar where things are on iPhone... Probs could have kept that to himself lol
Didn't even know what to charge me. After doing nothing really...
I mean have you heard of "Fake it till you make it"! Haha at least pretend you know what ya doin
Convenience at a cost
It Was a little slow getting the service to come around to my place (2 days) but it’s a convenient service that was careied out thoroughly, once I got them here. A little pricier than others, but I was after convenience, so worth the extra
Screen repaired but phone has new issues.
I was happy initially until I found that any pressure placed on the screen, such as another phone, makes the screen twitch and flicker wildly. I tried to contact the technician who visited and sent messages outlining the new issue but no reply... I had another phone to repair too but I guess he didn’t want to wear the warranty.
Terrible quality screens - stay away if you need a screen replacement.
2 stars because their customer service is really good, and the technician went out of his way to repair two iPhone 7s, one of which had a cracked touch panel. Because of that, they replaced the entire touch panel + LCD screen. It turns out that the new screen has horrible colours and a terrible refresh rate: it's very noticeable when scrolling text on the iPhone, which was otherwise very smooth. Their website claims that, whilst their screens are not original, that they are of very "high quality". Had I known I would end up with such a horrible...screen colour/refresh rate package (it hurts my eyes), I'd have paid more to have it replaced by Apple. Very frustrating. On the upside, the batteries seem good and they did a good job with the other phone. And again, the technician was very quick to respond once I mentioned it was urgent. Unfortunately, staring at one of my iPhone 7s now feels like staring at a cheap $100 phone. I would definitely _NOT_ recommend having your screens replaced by them - very poor quality. Let's hope it at least lasts...
Screen Repair- Cracked screen iPhone 7
Service is great, from the time I booked I had a repairer at my door in under 20 minutes. Was a no-nonsense repair, got in got the job done perfectly and headed out, was great! You can tell the new screen isn't the highest quality, the colours are a lot duller than previously but for the price I paid (half of what Apple charge) I'm more or less content with the end result.
Short story, service brilliant and phone parts are alright, if you want a new phone look go to apple, but if you just want a cheap, quick no-hassle fix to look no further.
Sameday service achieved, but organizing them wasted much of it. First appt time was bypassed without notice, and finally 10mins late anyway but 'repair hero' was responding to sms.
We knew what needed to be done but tech needed reminding.
Pleasant and effective once they got on site
Ok but will go to Apple next time
The screen is of decent quality but often takes multiple hard taps to be activated.
Will be going to Apple in future for the additional quality offered, even for an additional cost.
not happy with the way to pay
I satisfied with phone fix, it's great jot! However I'm not happy with the way to pay. I paid by card cause I didn't have cash but I had to tell every card details like card number, when expired and card security code. I feel unsafe. If I had knew it, I prepared cash.
Review collected in partnership with fix2U
The reviewer stated that an incentive was offered for this review
Good Job, Although Would Be Cautious
The designated Technician fixed the speaker/Microphone issue, although after he had given it back the Camera started playing up. It took a few days for him to be able to come back and have a look at it. Once he came to look at it, he said the reason was due to the battery. Although when we went to Apple a couple weeks before to get a price for them to fix the Speaker/Microphone issue, they advised the Battery was still good and over 80%. Now we were told by the Fix2U Technician that the battery was under 80% and was causing the camera to not focus and cause the view to be all wavy like. Not sure why it was perfect with no issues before he fixed the Speaker/Microphone.
Job done eventually.
Fix 2u was never going to fix my phone in my driveway. I live in the boonies.
But I met Dwayne in Swan Hill and he did a great job.
Overall quite happy with the service.
Had an iPhone 6 battery change. The driver was an hour late, but that's understandable if there are lots of orders and he notified me which I appreciated. I was told that the battery was "Apple" branded by both the business and the technician, however, when I queried further he stated that it was actually an aftermarket one, but I'm sure that they are exactly the same (probably come out of the same factory) but should probably rectify that. He did also say that there is a five year warranty on the battery ...
Repair was good but service was poor
When trying to organise the repair I was stuffed around by the repair man. He did not show up to the original booking and did not reply to the messages. Very unprofessional.
Convenient, but Customer Service Needs Attention
Cost more thank quoted; Noe was reluctant to explain why.
Took longer than quoted.
Battery life still poor; was the replacement battery new or refurbished?
Almost three weeks later, I still haven't received a missing screw from my iPhone, despite several follow ups by me, and promises from Noe to post immediately.
Customer service needs attention.
Questions & Answers
Hi my kids have forgotten their iPad passcode and have disabled the iPads. I tried a factory restore on my Mac but it keeps coming up with error 4005??? Is this problem something you could fix?
Hi Raewyn, how we wish we could help but unfortunately, we only do hardware repairs such as screen and battery replacement.
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