1 photo
fix2U

fix2U (page 3 of 5)

4.7 from 1,220 reviews · View Statistics
See the Best Phone / Computer Repair Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by fix2U

Reviews

  • Customer Service
    2.7 (91)
  • Job Satisfaction
    2.7 (85)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Peter Pavia
Peter PaviaGreater Melbourne (Metropolitan), VIC
  • Verified

rude and inpatient

published
fix2U
Lucy R.fix2U
Peter Pavia
Peter Pavia

thank you
like I said the administration/head office staff have been nothing but helpful

fix2U
Lucy R.fix2U

Hi Peter, we're just experiencing lots of repairs at the moment and actually full for the day but we're trying to get a schedule for you late this afternoon as we're considering this a priority. Please bear with us.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

Lynne S
Lynne SAU
  • 2 reviews
  • 1 like
  • Verified

Easy phone repairs

published

My trusty iPhone 6s wasn’t charging too well and battery life was poor, fix 2u came to my home and repaired in 40 mins. Very efficient service, a polite and friendly young man who arrived on time and did a great job. Highly recommended

fix2U
Lucy R.fix2U

Thank you Lynne for highly recommending us! We're happy to know you're satisfied with our service. Rest assured we will not stop here and will continue improving our service. We'll send you a private message to get your opinion on this.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

Lachlan A.
Lachlan A.Greater Melbourne (Inner), VIC

Faulty screens ! 2 visits then declines to fix

published
fix2U
Lucy R.fix2U
Lachlan A.
Lachlan A.
fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!
MelAudi
MelAudiBRISBANE
  • 11 reviews
  • 9 likes
  • Verified

A job well done in the end.

published

Our iPad was fixed quickly. The repair man was helpful and the price reasonable. We had some difficulty getting a response initially but I guess this is understandable given the stage four lockdown in Melbourne.

fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

Phone / Computer Repair Services

Find out how fix2U compares to other Phone / Computer Repair Services

Know better, choose better.

Compare all

Terrible quality screens - stay away if you need a screen replacement.

published
fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!
Ripped off
Ripped offGreater Melbourne (Outer), VIC

Ripped off

published

Robbery come to pick up the phone and then brought it back the next day nothing fixed n took full charge of fixing it trying to get the police here now as it’s just happened

fix2U
Lucy R.fix2U

Hi! Thank you for flagging this to us. We'll send you a private message to get the details of your repair and track what happened. We're hoping for your reply.

Similar opinion? Write a review on ProductReview.com.au!
Togu50
Togu50Sydney, NSW
  • 2 reviews

Terrible terrible service

published

I so deeply regret using these guys. Initially I was really pleased with the service but the next day my phone had a blurry section on the top that has now expanded to the side. Apparently there is a 5 year warranty which clearly means nothing as I have tried to contact them every day for the past week with absolutely no response. 2.5 weeks later I receive a response saying I must have dropped my phone. Which I didn’t do. Big waste of money.

fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Do not use these guys

published

The repair man did not turn up 3 times, and I had to text him each time to ask where he was. He fixed my screen on the third time, however my tap and go wouldn’t work. We then scheduled another appt, where he fixed it however didn’t put the screen protector on, so I texted him to come back, which he did straight away. A couple of days later I realised that the screen/front of the phone were was a little loose and not pushed in properly and I had to keep clicking it back in. Since then my phone won’t stay connected to wifi and keeps turning itself off and restarting but I give up with this company.

fix2U
Lucy R.fix2U

Hi Carly, we apologize for the inconvenience this has caused you. We will send you a message in private to assist you how we can help to have the issue with your device rectified. Hoping to hear from you and give us a chance to fix this for you.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

Timothy
Timothy
  • 2 reviews
  • 1 like
  • Verified

Phone not working properly after repair

published

After repair the silent mode switch on the top left of the iPhone didn't work. Repairer said due to rust in the bottom right of the phone this has caused the issue. Even though it worked moments before repair.

fix2U
Lucy R.fix2U

Hi Timothy! Again, we're sorry for the inconvenience. We believe we're already in talks about this with you in a more private channel. Rest assured we'll have this issue resolved as soon as possible.

Timothy
Timothy

You haven't actually resolved the issue. From what I can see the case is closed.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

Phone / Computer Repair Services

Find out how fix2U compares to other Phone / Computer Repair Services

Know better, choose better.

Compare all

Nice idea but...

published

The repair man sent me 2 emails that he would be in contact with me via phone call within the hour to arrange an appointment but he never called back. Eventually I managed to call his mobile to which he said he would need to order the part and he could fix my phone Friday 4pm. Friday comes and he is a no show! Tried to call his mobile but unable to get through. Customer service is unavailable even during office hours! Complete joke, terrible customer service. The best part about this is that I haven’t paid. I Won’t support dodgy business.

fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!
Michael Bird
Michael BirdGreater Melbourne (Metropolitan), VIC

Great start, terrible finish

published
fix2U
Lucy R.fix2U
Michael Bird
Michael Bird

Thank you for your response Lucy

fix2U
Lucy R.fix2U

You're welcome, Michael! Have a good day!

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

iPad screen replacement

published

The service was fast and effective. The only downside is the screen clarity is not quite to the level of the original screen. I guess this is because they don't have access to apple OEM parts. I expect this is the same across all the 3rd party repairers.

fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

Phone / Computer Repair Services

Find out how fix2U compares to other Phone / Computer Repair Services

Know better, choose better.

Compare all
Laura
LauraGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Do not use these guys if you are in a hurry...or need a repair in the next century.

published

Hello there. First review- I first contacted Fix2U to replace an iphone 6 screen 28/7. Someone was 'on their way' 29/7 . Had even spoken to '[name removed]' the technician (p.s. the visit my FIX2U tracking app confirms NOTHING!) 30/07. I even privately contacted the tech (before calling the head office a day later to find out what is going on..And NOTHING!!) At least a quick text reply after a WEEK would have halted this 0 star review. Go to your local mall or shop for a simple screen fix. Your website hooked me in, the REST is yet to DELIVER!!!

fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!
Danny Hayden
Danny HaydenSouth East Queensland, QLD
  • Verified

Quick service, cheap screens

published

Extremely fast service but the screen quality is rubbish. The colour is way off. I would of paid the extra and went to apple if I know it was going to be like this.

fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

David F.
David F.Sydney, NSW

ALERT

published

Do not use this company as you will void your warranty get a shonky job and cost you more than getting a professional to do the job properly in the first case. A $250 repair ended costing $665. BEWARE

fix2U
Lucy R.fix2U

Hi David! Sorry to hear about your repair experience with us. We'd like to get in touch with you to know more about the details of this incident. We've sent you a personal message and will be waiting for your response. Have a nice day!

Similar opinion? Write a review on ProductReview.com.au!
Kimberly Greaves
Kimberly GreavesMetropolitan Adelaide, SA
  • Verified

Quality service

published

Convenient repairs to your door , completed same day ,phone looks brand new ,great prices would definitely recommend and use again in the future. great warranty/guarantee on products fast quality service

fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

Ace
AceMelbourne
  • Verified

Good price

published

Good price, good service, poor punctuality. Other then that, nice guy and convenient service non the less. Was easy to book and blah blah blah.

fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

Hopeless!

published

Logged a job yesterday that the website automatically assumed was an iPad, when it was in fact an iPhone. Got an email to say they don't fix iPads in Brisbane. I replied that it was an iPhone X. Absolutely no response. So, logged a new job. Still no response. So, started a chat session. More than 2 hours ago got a "Hi, how can I help?" message. Explained my problem. No response.

fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!

Bad bad service

published
fix2U
Lucy R.fix2U

Hi! Thank you for contacting us regarding your repair experience with us. We're truly sorry if it was a bad one. We'd like to talk to you more about this and we sent you a private message. Hope to hear from you soon. Have a nice day!

Similar opinion? Write a review on ProductReview.com.au!
Denno T.
Denno T.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Problem was not solved yet i got charged

published

The issue with my phone was not fixed but i still had to pay AUD 70. I informed the responsible person about the problem with my phone before they came out to make sure it’s something that can be fixed. He came out, could not fix my phone yet still charged me.

fix2U
Lucy R.fix2U

Hi Denno! Thank you for reaching out to us on this matter. We sent you a private message for us to gather personal information about your repair in order to resolve this issue. We'll be waiting for your response. Have a nice day!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

Larissa
Larissa Greater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Convenient Service

published

I was very grateful for the convenience offered by this service, however the booking process was a bit disappointing because the guy postponed the appointment a few times, at the last minute. He made up for it by replacing my iPhone screen cover for free, which I appreciated. He completed the work swiftly and did a good job.

fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

Chris
Chris Sydney Surrounds, NSW
  • Verified

Good service

published

The iPad was collected from my home and returned the following day due to the the restrictions. The whole process easy to use, Vanessa was very helpful
I would use this service again

fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

Robyn
Robyn Perth, WA
  • Verified

Great service

published

Really quick turnaround from initial Enquiry , then a contact with appointment time, was punctual and did the job. All efforts during Covid restrictions were taken and the work carried out in his car!

fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

Good in theory...

published

Initially came and fixed a broken iPhone screen same day as requested, although later than initially told. Thought it was good service.

24hrs later screen touch function stopped, so lodged warranty claim. Called/text/messaged continuously for 2 days before they turned up (late again) to fix the faulty repair. Finally the original broken screen was put back on the phone and told they couldn't fix phone, and I should go to Apple to fix it.

Frustrating it took so much time and effort to come and get the technician to tell me they can't fix it (although it did work for 24hrs). I hope they haven't broken the logic board inside the phone, and Apple can't fix it!

fix2U
Lucy R.fix2U
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Disgraceful

published

I had my screen replaced and after 4 days the screen spontaneously cracked from the corner. They advised me to lodge a warranty claim and then totally disregarded it. Disappointed

fix2U
Lucy R.fix2U

To clarify I did not drop the phone. I was holding it in my hands when I saw it crack spontaneously.

fix2U
Lucy R.fix2U

Hi Hugh! Per checking with our technicians, it is not possible unless the screen was under stress, such as the phone being bent or if the phone casing was already quite bent and warped it would eventually crack from the stress.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with fix2U

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.