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Fleetcard

Fleetcard (page 2 of 4)

1.3 from 67 reviews

Reviews

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    1.2 (22)

Reviewer Photos & Videos

Owen

OwenGreater Melbourne (Inner), VIC

Good service if you can pay your bills on time

published

Was a bit sceptical reading these reviews but the offer seemed decent so thought id give it a go for a couple months and after looking at my statement can see some decent savings
Would recommend just be sure you can pay your invoice on time to avoid those pesky late fees!

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Geoff echo

Geoff echoGLEN IRIS

  • 6 reviews
  • 9 likes

Avoid Fleetcard like the plague

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RippedOff

RippedOffGreater Melbourne (Metropolitan), VIC

Bogus Scam .. Negative Stars if I could

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Nothing but an elaborate scam. Read the reviews here then go elsewhere or you WILL regret it. Customer service is a joke. Fees are astronomical. Don't get conned by their high pressure sales people (who cold call me five times a day!) Cannot believe that these con merchants survive in 2019....run as fast as you can!

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No facebook

No facebookSouth East Queensland, QLD

  • Verified customer

Poor customer service. Do not use this company

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Seraphina

SeraphinaGreater Melbourne (Outer), VIC

  • 3 reviews

Bad customer service and rip off

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Pls do not sign up with this company. Their customer service is bad and they have many hidden charges and their vendors are also rip offs. Their associates are also in collusion with them if you repair your vehicle you will not be given an estimate or quote. then they give you an invoice with no value on it and then you get stuck with an invoice from Fleetcard for an amount you didn't expect!

I ring the number on the invoice and it goes to Fleetcard and the rude staff tells me oh this isn't our number. I don't know why you came to us. Very very bad.
Pls stay away from them. You will have nothing but hassle dealing with these thieves!

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Shannen

ShannenGreater Melbourne (Metropolitan), VIC

Terrible! Do not sign up

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Fees hidden within bill, fees of up to $100 a card per month, fees overcharged and not refunded, no communication
Card itself is good but the company is extorting customers, scammers!

Bill Jones

Bill JonesMetropolitan Adelaide, SA

Not the best.

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Very high fees for being late with the bills. I couldn't believe it. Got $70 fee the first month. Card itself is all right. We have a dozen of them and the overall rebate is decent. Easy expenditure management and somewhat helpful customer service, but watch out for those bills.

LNN Auto

LNN AutoMetropolitan Adelaide, SA

What a rip off ..........totally scam

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Charge us $119 when we didn't even use the card. Charged us Nearly $70 for late fee the month before, if you are one day late, extra charges for transactions and other stuff which wasn't even mentioned when we sign up.

SShev

SShevSydney, NSW

  • Verified customer

Scam - Paid $100 payment 1 day late and hit with $70 fee

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We barely even used the card once and missed the payment by a day. Look at the attached image of my invoice. There is no way the positive reviews on this site are real. Even cancelling the card requires a call back from them. Don't do it!!!!
BTW Im not exaggerating the delayed payment. It was 1 day. Even Amex gives you 3 days leeway.

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  • Verified customer

Terrible Customer Service going back to Motorpass

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Customer service is appalling. Customer service phone line is a message service.

Fleetcard incorrectly charged me $1,000 in July 18. Upon discovering the issue in Jan 18, I emailed Fleetcard to which they responded admitting they made the mistake. I have chased up 8 times (phone calls and emails) with one call back from [name removed] the head of credit. [name removed] confirmed refund will be sorted in two business days and i'll call you tomorrow to confirm. It's been two weeks since that call, no call back or refund. Calling the customer service line they just take a message and no call backs.

Absolute shambles and only had issues with the cards. Motorpass is much better!

Stephen Buchanan

Stephen BuchananGreater Melbourne (Metropolitan), VIC

  • 3 reviews

High fees so better monitor your bills

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Their late fees are very high but the service is good. The coverage is excellent, although I only operate in VIC. First couple of months we got late fees as high as $80. Problem is that they don't notify you about late bills so you have to keep track yourself. Other than that everything is pretty good.

Nick Molloy

Nick MolloySydney Surrounds, NSW

  • 3 reviews
  • 1 like

Reliable service with a solid customer support

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I've been using Fleetcard for approximately two years and so far it's going strong. The customer support is friendly and always willing to help when there's an issue. What I like the most is that they solve any sudden problems rather quickly, so my drivers don't have to wait and waste precious time. Their rep regularly phones in if there are any specials and other discounts.

Ben

BenDarwin, NT

  • 2 reviews
  • 1 like

Beware of Fleetcard - they are a con company and full of lies on their fees & charges

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I have done up a table of fuel purchases under fleet card for everyone to look at the fees based on the fuel purchases. You can review whether this is value for money. I have concluded that this company is a rort. They are liars and deceiving. The promotion does not marry up with invoices and charges once you get this card. Please look at the table and see the exorbitant transaction fees and zero rebates of 4c per litre off fuel. Im pursuing this through the tribunal to recover excessive fees. Please, do not go with this company. We need to shut this company down.

This company is terrible!

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I don't use fleet cards, I never asked to be contacted by them yet I have been constantly called by their auto dialler for over 3 months. I get called (every week day), when I answer the auto dialler hangs up. When I call back it's always through to Fleetcards call centre. I've complained to their management, I've lodged complaints with APRA and I'm still getting called - what sort of operation are they running there?

i wish i could give them zero stars

published

the company hide behind the line " sorry i can't help you, i am in NZ". they take money out of your bank account without approval, double charge then refuse to return the money.

January 7th 2019 Update: they are disgraceful

double charged twice now. when you call them they say they will call you back but never do!
and the fees you get charged are unlawful

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RIP OFF

published

signed up for 4c per litre discount on shell sites and 2c per litre elsewhere plus card charge of $1.99 per month per card which is fine but Only problem is Ampol starshops charge you % extra if you are using their card so i try not to use them BUT NOW after 3 months fuel discount cut in half PLUS transaction fee at coles sites of $1 ,NON coles site $3.29 per transaction PLUS card fee now per month now $4.99
just done a comparison on last months bill to what new charges would have cost me and i would have been out of pocket over $100
sign you up for a fair deal but then just stick it to you after a couple months
nowhere was it mentioned to me about an introductory offer surely ACCC should be having a look at this mob

Matt P

Matt PBrisbane

  • Verified customer

Please do not use Fleet Card

published

Absolute scam

published

Fees fees fees there no such discount.. do not sign up with these crooks you will be robbed STAY AWAY

  • Verified customer

Watch out for fees - They will slug you!

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We forgot to set up our direct deposit and were late with payment - yes I know - our BAD! BUT - Fleetcard charged $80 per month in 'credit service fees' on a $200 overdue payment. I mean really?

Watch out!

Mickmtcb

MickmtcbGreater Melbourne (Outer), VIC

  • 3 reviews
  • 3 likes
  • Verified customer

Terrible

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Questions & Answers

Hughes

Hughesasked

I have noticed on my current bill that we have been charged $5.49 card fee for each card as well as $14.16 transaction fee for each card. Previous statements had card fees of $2.19 each only, not impressed at all. I will call them and see if there is some explanation before I take this further.

2 answers
Ben
Ben

They will typically say the previous month was honey moon period or something similar and now your on normal period. They will also say your were communicated by way of invoice. So check back at the last invoice where it was $2.19. Regardless, you need to dispute this as you did not give permission for the doubling of charges. I would suggest you cancel this card.

Hughes
Hughes

Thank you Ben, yes we have been with Fleetcard for a while now and were not notified about these new charges. I will speak to them tomorrow. We have three cards on our account and $19.65 fee on each card is a joke.

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