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Flick Anticimex

Flick Anticimex (page 2 of 14)

3.9 from 276 reviews

Reviews

3.9

276 reviews
5
(198)
4
(3)
3
(2)
2
(7)
1
(66)
  • Customer Service
    4.5 (111)
  • Transparency
    4.5 (106)
  • Timeliness
    4.6 (109)
  • Job Satisfaction
    4.6 (107)
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jswc

jswcSydney, NSW

  • 16 reviews
  • Verified customer

Prompt and helpful service

published

Was great to easily book our termite system warranty inspection, chemical application and pest control service. Appreciated the discount and convenience of multiple services in one booking. Gary performed our service and he was friendly and thorough. Appreciated Gary picking up our termite system wasn’t fully covered by soil and he came back to do this without excessive additional charges.

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Quality Manager

Quality ManagerSouth East Queensland, QLD

Level of service is outstanding

published

Wayne is always available to perform services to our schedule, and does a great job of advising us of any pending pest risks at our premises, so we can take early action.

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Gaby

GabySydney Surrounds, NSW

Professional and great customer service

published

We had Eamon come to our home today at The Central Coast. He was fantastic and very informative. We look forward to working annually now with Flick and in particular with Eamon! Thank you!

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Mandii J.

Mandii J.South East Queensland, QLD

  • 3 reviews

wheres the service?

published

As a Football club using their sanitary bin service we are highly unsatisfied.
Due to security reasons they are to call us before had so someone is able to unlock and unarm the building, noone ever calls.
We do still receive the bill though without fail every month apparently for the "servicing" of the sanitary bins which does not occur.
have emailed to complain numerous times however once complaint has been made there is no response after that, bills keep flowing through though.
Do Not Recommend!

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MFF4065

MFF4065

  • 2 reviews

Would definitely use Flick again

published

I asked 3 pest control companies for quotes and Flick was the only one that responded. I assume they costs more than other smaller pest control businesses, but I'm not sure. I do know they were very helpful, listened and understood what I needed and then did it quickly and effectively, I live in an old timber house and i haven't seen one cockroach inside since they left, but daily see dead ones outside the house. I will definitely use them again.

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Lorna

LornaDarwin, NT

Great Service

published

The comoany was very Professional and Efficient. The staff were Well spoken with Great customer service. The boys were Very tidy on the job and went above and beyond to get the job done right.
Great result will absolutley use them again.

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Kien K.

Kien K.Perth, WA

A total scam

published

I have been using the pest guys for years and they were good until it got taken over by flick-anticimex.
I have stopped using their service after the last annual package expired at Oct 2019.
The company refer my account to a debt collector for an 2020 yearly pest control contract that i did not sign and no service has been provided. Rediculous.
Beware!!!!

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1 comment
Kien K.
Kien K.
Sandy - Dowell's Traffic

Sandy - Dowell's TrafficSouth East Queensland, QLD

  • 2 reviews

And The Award Goes To!!!

published

Very prompt reply to my initial online enquiry.
1 call, 1 email & the appointment was made.
The tech who sprayed the areas is a credit to your company.
Friendly, professional & thorough.
Our company has locked in to have the premises sprayed every 6 months.

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  • Verified customer

The best and most friendly staff

published

They contacted me to rebook and were very friendly and accommodating. The person who sprayed our place (Tal P) was great to chat to, and did a great job. Very thorough. Wouldn’t go through anyone else, highly recommend.

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Peter A

Peter ASouth East Queensland, QLD

  • 3 reviews

Excellent experience

published

Staff on the phone were friendly and helpful. Technician was very thorough, professional, informative and friendly. Overall a very good experience. Took their monthly easy pay option which is cheaper than paying up front.

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Fast and friendly

published

Was booked in the next day (day before lock down). The lady was friendly and knowledgeable. She listened to me and made sure she placed in all possible spots. Issue was resolved quickly. Great job.

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Swan.

Swan.Perth, WA

  • 6 reviews

Ripped me off

published

Flick Anticimex in WA ripped me off. A long series of problems. They didn't do all the inspections I paid them to do. Communication with these guys is shocking.

Don't bother getting back to me because I'm over trying to sort problems with this company. Extremely incompetent. I will cut my losses and switch to another company hoping it will be better. Can't be much worse than this mob can it?

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Great service in Brisbane!

published

The gentleman who came to my house was so lovely and professional. I was working on my uni work and he was courteous of that fact. I would absolutely recommend Flick to anyone else. I will be using them again!

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Jules

JulesSouth East Queensland, QLD

  • 2 reviews

Excellent service

published

Our Technician Jamie from Kunda Park arrived on time, did a thorough job and was very knowledge. Everything you want from a service provider that you don't always get when they come to your house.

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Shame the dodgy tradies

Shame the dodgy tradiesPerth, WA

  • 4 reviews
  • Verified customer

Perth branch is hopeless

published
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4 comments
Flick Anticimex
Flick P.Flick Anticimex

Yeah, it's been a week and I'm wondering whether you "escalated this internally with your Branch and Regional Managers". Thank you.

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Kingy

KingyFar North Queensland, QLD

Competent job,

published

Technican on time, did thorough job, inside and out, explained in detail requirements. Was friendly, polite and professional. Made me feel confident and trusting of his work. Advised report would be forwarded by email.

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Cheryl

CherylSouth East Queensland, QLD

  • Verified customer

Job Satisfaction

published

Adam Kelly has been coming out to our complex for the past few years, treating the common property and doing termite inspections. He always does a thorough job and is very professional and goes out of his way to help. He has done internal service to my unit and always goes beyond to remedy problems.

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DKH

DKHSydney, NSW

  • 2 reviews
  • Verified customer

Sales versus service

published

Being with Flick for 2 years. Sales promised us "No infestation" warranty. They told if you spot any bugs during the warranty period, send us a photo and we will fix it for you FREE.
But when i found on in 3 months of post pest control, they recommend trying another service, of course pay the cost again. Not sure if Sales were blinders or services are greedy.

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Ashley

AshleySydney, NSW

  • 2 reviews

Great Service

published

Great service. Very friendly and quick. I had spiders and bugs throughout the house after the new build. They have not returned since. Just know that you cannot mop the floors for a week after the spray.

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Aleisha M.

Aleisha M.South East Queensland, QLD

  • 2 reviews
  • Verified customer

Fantastic service

published

Fantastic service, clear communication right from the beginning. Chris, who was on site was very professional, punctual and did a fantastic job. We highly recommend him and Fleck Anticimex to everyone.

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Page 2 of 14
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Questions & Answers

pedro

pedroasked

Does flick provide a warranty for pest control services that outlines what it includes? I can't find anything on the website.

6 answers
Flick Anticimex
Flick P.Flick Anticimex

Hi Pedro, yes, we do provide a warranty for the services we provide, but those warranties are specific to each service that we do. Certain branches may offer different lengths of warranty based on your preference.

pedro
pedro

So does that mean that if you send branch A out, they may offer a 12 month warranty & if you send branch B out, they may offer a different warranty period?. I understand that each service is different, but it would be nice to know what the warranty covers and how long it is before you buy considering how much we are reassured by advertising 'we have warranty'. There's no use of buying a product that has a warranty if you don't know what it covers.

Flick Anticimex
Flick P.Flick Anticimex

Not exactly. It is usually determined by the customers needs or preferences. Most of our customers choose to go with a one year warranty on our services. But, we do cater to those that want shorter or longer periods based on their needs.

Carolynn Stubbin

Carolynn Stubbinasked

Did you receive my written a 5-star review about Eric Rose who came to our house to do an inspection? I hope you have received it as we were very happy with Eric. Carolynn Stubbin.

2 answers
Anya V.
Anya V.

No, I didn't. But what kind of inspection and did you receive a report afterwards - like we do when we have a termite inspection with Southern Highlands Pest Control?

Flick Anticimex
Flick P.Flick Anticimex

Hi Carolynn, thanks for your question and praise for Eric! Did you email in your review, or did you leave it on one of our online profiles? Thanks!

Les V

Les Vasked

How much worse can their Brisbane service get? Multiple instances of duplicate charging, e.g. both the managing real estate office and the owner being billed for the same visit & charging additionally on-site for the initial timber pest inspection visit under a prevention program when the initial visit's cost is a component of the 12 month charge. Granted mistakes can be made - it is how they are addressed that counts. Like how many weeks/months should it take for the incorrectly charged amount to be re-deposited. Still waiting, can' say yet. Most businesses would credit you back the amount on your credit card, virtually immediately. No! not Flick - it's not their procedure.

1 answer
Flick Anticimex
Flick P.Flick Anticimex

HI Les, thanks for your enquiry! Our apologies for the delay in responding to you. We appreciate the feedback you've provided us, as it gives us as a company the chance to grow and improve. We're sorry that our service hasn't met your expectations, and for the confusion around billing. Whilst we always try to provide the most accurate billing we can, occasionally there is some confusion around billing. In this instance, it's our policy to rectify this as fast as possible with the customer. It appears though in this situation that this hasn't eventuated, and we are sorry for the delay. We would like to investigate this situation further, however your username doesn't match any of our records. If you could forward the details your account is under to info@flick-anticimex.com.au, we can then follow up and escalate it to our Branch managers. Thanks!

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