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Flick Anticimex

Flick Anticimex

3.9 from 437 reviews · View Statistics
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Reviews

  • Customer Service
    2.8 (4)
  • Transparency
    3.0 (3)
  • Timeliness
    4.0 (4)
  • Job Satisfaction
    4.0 (4)
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jay
jaybrisbane
  • 2 reviews

German cockroachs.

published

Whilst Aaron is great, his service is great, but after 4 times coming back, they are now worse, you guys promised they would die, they are worse..
They're supposed to be dead, not breeding!!

Customer Service
3/5
Transparency
3/5
Flick Anticimex
Flick P.Flick AnticimexSend a private message
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panormus091
panormus091South East Queensland, QLD
  • 2 reviews
  • 1 like

The technician take 5 stars however customer service would get 0

published

Technician done a great job. However Customer service is really bad. Flick charged me an extra $25 dollars. I tried to contact them 3 times!! In 14 days. No response or answers to solving this matter!! Will call my bank and block any payments until they fix this issue.

Customer Service
1/5
Transparency
3/5
Flick Anticimex
Flick P.Flick AnticimexSend a private message

Hi Panormus, thanks for your review! We're always looking for ways to improve to become a five-star experience and would love to know your thoughts on how we can achieve that! You can forward any comments and suggestions to info@flick.com.au! Thanks!

panormus091
panormus091

How about flicks starts replying to customers online enquires, by acknowledging it rather then ignoring it.

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Katrina Smith
Katrina SmithCentral Queensland, QLD

Disappointed

published

Disappointed that I only signed up to flick 100 a few weeks ago for $39 a month then a few days later they are offering the same package for $20 a month. And don’t like the payment plan would like the choice to pay full amount outright. Guys were meant to be here at 7:30 and didn’t arrive until 8:30

Customer Service
3/5
Transparency
3/5
Flick Anticimex
Flick P.Flick AnticimexSend a private message

Hi Katrina, thanks for your review! We're always looking for ways to improve to become a five star experience and would love to know your thoughts on how we can achieve that! You can forward any comments and suggestions to info@flick.com.au! Thanks!

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Rob
RobHunter Region, NSW

Necessary, but value for money required

published

We purchased our house in 2017. It had Flick Termguard installed but some of the piping was exposed and the sock was missing in places. That was fixed and the chemical recharged in 2017. To maintain warranty we are required to have the house and system inspected every year and the chemical recharged every 3 years. The technician who came in 2018 was very casual and not very thorough. The technician who came this year (2019), [name removed], was very thorough and deserving of a 5 star rating.

Customer Service
4/5
Timeliness
5/5
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chris
chrisSydney

Very rushed and not confident of the service provided.

published

Had the 3 year MAXTHOR compound added, but without a flow meter how do they know how much compound is going to each point on the perimeter of the house (3 in total). Also I have just read the inspection report that was emailed and at no point in his visit did he mention if all was OK, or that I needed to fix anything. From the report " Comment /Recommendations: Garage stored goods, fencing, overgrown plants to fencing". Not very professional in my opinion.........

Flick Anticimex
Flick P.Flick AnticimexSend a private message
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Questions & Answers

Shaun H
Shaun Hasked

Has anyone had to pay out the rest of a year's service when they terminate a subscription? I read the terms and conditions and it only mentions having to pay a fee if you cancel within the initial 12 months. If doesn't mention having to payout a figure if cancelling outside of the Initial 12 month service. I didnt receive a renewal notice or updated terms either and the terms dont specify what happens at the end of a 12 month plan. It sounds fraudulent.

2 answers
Flick Anticimex
Flick P.Flick AnticimexSend a private message

Hi Shaun, thank you for your question. Could you please provide further details of your account to info@flick.com.au and we can then escalate internally with our Branch Managers to further assist you. Thank you.

Shaun H
Shaun H

Done

James P.
James P.asked

Im on a plan do i need to ring to cancel the plan or will they continue to renew and debit the account
cheers

1 answer
Flick Anticimex
Flick P.Flick AnticimexSend a private message

Hi James, thank you for contacting Flick. We would be recommending calling us on 13 14 40 to enquire about your plan and cancellation. Thanks!

Ian E
Ian Easked

I would like to hear from customers who have had their "Warranty" honoured or dishonoured by Flick and the reasons for this, thanks

4 answers
Flick Anticimex
Flick P.Flick AnticimexSend a private message
RoyK
RoyK
Ian E
Ian E
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