- Verified customer
Carpet - Molendinar store
Great service from start to finish. I popped into the showroom on a Tuesday and had a discussion with Anthony on options, he measured and quoted the following day and then installation was done a week later by Peter, a very friendly and helpful guy. Easy all the way and at the best price we received.
In love with my new carpet!
I felt supported by the team at Flooring Xtra Keilor. The carpet, underlay and quality of installation look and feel better than I expected.
I'm glad I persevered as I had requested a quote twice online without any contact back. I visited the store during opening hours but it was closed. I'm pleased I gave them another chance and accepted their explanations as I'm delighted with my new carpet.
Very poor communication
Carpet is not even stuck to the floor. I can lift the corners
Carpet is not pulled tight and is bubbled
Had to call 4 times to organise someone to lay the carpet in which they kept saying I would get a call back but didn’t.
Was told they would show up Tuesday mid morning to lay the carpet but they didn’t show until 3:30pm, waisted my day!
Was told today I would get a phone call before the end of the day to get the carpet fixed but didn’t.
The email quote was more than what they quoted me in Store.
Expensive and not worth the money or the time.
Would not recommend going to Karingal flooring to anyone.
Very disappointed and feel like I have been stuffed around and waisted my money.
World class uselessness
Ordered a quote online, went into the store didnt know anything about it. Waited a month for a quote contacted them to find out where it was, they told me they hadn't done it, no apology. Still waiting at the tIme of writing. If you are planning to go into prison for the forseeable future and dont mind waiting for a quote I highly reccomend Flooring Xtra.
Thankyou Flooring Xtra
We are absolutely thrilled with our new ‘Ming’ carpet from the most obliging guys at Flooring XTra at Victoria Point, what a transformation. Couldn’t be more happy with the quality and service from our salesman Andy, and the knowledge and expertise he has shown. Thankyou, we will be recommending Flooring Xtra to our friennds without hesitation. Cheers, Sue and Laurie.
Absolutely the worst experience ever
We had laminate flooring and “hard wearing” carpet installed by flooring xtra and the product and service has been appalling. The laminate floor has gaps and the carpet is already wearing like it’s been down for 10 years. Stay away from this company as their after sales service is non existent
Beautiful carpet, great service
I was very impressed with the very friendly and professional service I received from Flooring Xtra Bundall. Jane was able to provide me with a very competitive quote and managed the installation process very smoothly. I would happily go to Jane again if I was in the market for new floor coverings.
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