Gave our builder the wrong board, and now will not make good.
We asked our builder for a particular type of engineered wood in the FBN store, but FBN gave us a panel that has a different name and look. Now they're trying to tell us that the one they gave us has two names - one (which is written nowhere on this panel) being the same as the one we wanted. These guys have handled this situation, and their part in this error, very unprofessionally, so be aware of this when dealing with them.
Terrible installation and lack of care
Terrible installation - anyone looking at having their floors installed by this company better be aware they do not take customers seriously if you have concerns. They installed our wooden flooring and left huge (unreasonable) marks, scratches and damage all over our walls and door frames. Little care was taken. I reported this back to them (e mail and phone) and to the Owner and at first there was no response, then after following them up again, the Owner spoke to me on the phone and basically said there was nothing he could do or would do - a...nd that we agreed to it as per the Terms and Conditions. Yes, we may have expected some scratches at floor level to paint work and some markings - but certainly not to the level of scartches, huge long marks on walls way above floor level - the extent of damage received to the wall and door frames was unreasonable. Many trades and people that have been in the house since have been appalled. I have taken photos and will be taking this further. It is a shame as the customer service received from the showroom was good. The Owner (installer) clearly did not care and made no attempt to refticy the matter. Dont use this company! No care taken at installation
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|Category||Timber Flooring Companies and Tiles, Vinyl & Laminate Flooring Companies|
|Flooring Offered||Bamboo, Laminate and Timber|
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