Reviewer Photos & Videos
I ordered the mix pastel rose vase with 12 roses for my sister for her birthday and was very underwhelmed when they arrived. They were small, wilted, and not value for money at all. It will not be a place I order flowers from ever again if this is the quality you are putting out. The only good thing was the over priced balloon I paid for. Please ensure that if someone is ordering $80 roses that they are at least fresh!!
Made me pay 14.90 extra to "re-deliver" flowers
It was my best friend's birthday, and I paid $112.40 AUD (including +5 for early delivery) to send her flowers. There was so much stressful back and forth to have these flowers delivered. Then they charged me $14.90 extra for redelivery and would not refund that extra payment when I made a complaint. I Googled other flower companies and could not find another company that charges for redelivery. Not worth the stress.
Amazing gift for a loved one
Gorgeous flowers!! Prompt delivery, good website and value for money! Will be using again. Thank you so much to the team for helping me make my loved one smile!
With so many online flower delivery companies, I was hesitant. But, I decided to go with Flowers Across Melbourne due to their wonderful reviews. I'm glad I did! The service and delivery time was amazing, punctual and professional and communication, 10/10. The recipient sent me a photo of their flowers and they were absolutely impressed. The arrangement was stunning and even better in person. With online delivery, you never know what you'll get. Thanks so much and will definitely order again!
Couldn’t be happier
Ordered online mid morning and they delivered a beautiful arrangement by 3:00pm. The arrangement was perfectly put together and overwhelmed myself and the person who received them. Thank you for the care and dedication to us as a customer. Will definitely use Flowers Across Melbourne again.
I don't get my flowers from anywhere else!
I bought the Orange Lily Bunch (premium) for my mum. Excellent service, presentation and delivery. You are my ''go to'' flower shop. In a word, ''Wow!''
Very efficient and prompt delivery!
Flowers were very fresh and I was kept informed on the progress of the order right through to delivery. Very professional and I will use them again.
Today I ordered some flowers and I wanted to send them within a few hrs. They delivered the flowers within about 3hrs. Communication was great!
Delivery was quick. Packaging and presentation was fabulous.
Flowers were fresh and the note was well packaged. I'll definitely try again.
not what she sends me every year for "Mothers day" I have had alot better
I am not happy with the flowers that were sent by my daughter from England for Mothers day, she would have asked for natives and Proteas and this is what I got. when I should have got the 2nd one, she was told you ran out of natives but this is not good enough
Always gorgeous flowers!
I have used FAM a number of times and every time they have provided beautiful bouquets. Flowers are always stunning. Very reliable and great customer service too. I will definitely continue to use FAM!
The reviewer stated that an incentive was offered for this review
Ordered a gift from another country
Ordered a gift from another country. I'm glad what you delivered it at its best. It's important to me. The recipient was happy to receive a birthday present. Flowers smell good, and candy is very sweet. Thank you so much.
Very easy to deal with, and delivered exactly what I wanted. Will definitively use in the future and highly recommend.
Wonderful selection and even better prices
Customer service team fantastic and courier very efficient
I have now changed my regular flourist to fam for ever
The most beautiful arrangement
The most wonderful arrangement and balloon for mum. The Australian native bunch exceeded my expectation, as the flowers were large and lush. Especially for the price point too. Ordered before lunch and arrived before dinner! Awesome customer experience. Thank you! Will order again.
Questions & Answers
Would like to send flowers to a friend in Melbourne. However wary of using international web sites because Im ordering from the uk, and unsure how secure the payment site is because a few years ago I sent flowers from another flower company and my visa card was intercepted through fraud. What reassures can you give me before purchasing flowers and wine?
Apologies for the slow reply (had to become a fully paid up member of product review to let me answer).
I can certainly understand your concerns given your past experience!
Some of the steps we take to ensure a safe experience are:
- we never store your credit card details
- we use one of Australia's largest and most trusted payment providers eWay to process credit card payments
- we offer a PayPal option on checkout for those who prefer to checkout this way
- we use the latest SSL secure certificates so that all information is highly encrypted (these go through a business verification process before we're allowed to use them, which you can also verify within your browser when you visit our site)
- our website and computers are regularly scanned for vulnerabilities and are patched accordingly if anything is found
- we take a proactive approach to ensuring we're up to date with any security issues that may affect us or our customers
I hope that helps, but please let me know if you have any further questions or concerns, I'd be happy to help.
Get an answer from our members and Flowers Across Melbourne representatives
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