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Flowers Across Melbourne

Flowers Across Melbourne

4.7 from 397 reviews · View Statistics
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Reviews

  • Product Quality
    2.1 (7)
  • Return Claim MadeYes · No (9)
  • Customer Service
    3.0 (5)
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Nina vitsaktsis
Nina vitsaktsis
  • 3 reviews
  • 2 likes

Total rip off

published

My husband ordered me some flowers for Mother’s Day I came with four roses and for stems of some other flower complete rip-off one has flipped and died the next day.
I wouldn’t waste my money utterly completely ripped off .
$90 complete waste of money

Product Quality
3/5
Customer Service
4/5
Return Claim MadeNo
Store LocationMelbourne
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The reviewer stated that an incentive was offered for this review

Heather l
Heather lGreater Melbourne (Outer), VIC
  • 3 reviews

Valentine disappointment

published

Worst flowers i have ever recieved. Dry dull, nothing like pic. Late delivery. Could have got same at servo for $20 saved heeps if $$$$ and mine and partners disappointment. Do not recommend. Buyer beware

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationPreston VIC
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Helen A.
Helen A.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Bit disappointed. Won't use again.

published
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Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationPreston Victoria Online website
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Tegan S.
Tegan S.Greater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 3 likes
  • Verified

So disappointing!

published

I called the company first to make sure they had a vase in stock and asked how I would be able to arrange flowers to be displayed in the vase for a surprise delivery. After following their instructions on how to do it online, when they were finally delivered they didn't even bother putting the flowers in the vase. It was delivered as an empty vase and a bunch of flowers.

On top of that I had to organise for them to drop the them off the next day as nobody was there to collect the gift the day before and I had to pay for another delivery fee. What a joke!

I will never use this company again!

Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationFlowers Across Melbourne
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  • Verified

Made me pay 14.90 extra to "re-deliver" flowers

published

It was my best friend's birthday, and I paid $112.40 AUD (including +5 for early delivery) to send her flowers. There was so much stressful back and forth to have these flowers delivered. Then they charged me $14.90 extra for redelivery and would not refund that extra payment when I made a complaint. I Googled other flower companies and could not find another company that charges for redelivery. Not worth the stress.

Incentivised Review No
Return Claim MadeNo
Store LocationMelbourne, Victoria
Flowers Across Melbourne
Kat F.Flowers Across MelbourneSend a private message
Kimiya S.
Kimiya S.
Flowers Across Melbourne
Kat F.Flowers Across MelbourneSend a private message
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Ruby
RubyGreater Melbourne (Metropolitan), VIC
  • Verified

Great service - not so great flowers.

published

The flowers I ordered were delivered earlier than expected and the service was great. But unfortunately the flowers did not match the description or photos on the website which is utterly disappointing. I think the pictures on the website definitely exaggerate the size when in reality, the flowers are much smaller than you would expect. So I would say not good value for money.

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Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Flowers Across Melbourne
Kat F.Flowers Across MelbourneSend a private message
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Vera Jan
Vera JanGreater Melbourne (Metropolitan), VIC

Disappointing

published

Ordered flowers at 11.30am
Payment deducted immediately
It is now 12.03pm
No flowers delivered
No email or phone call to explain why
5 messages sent to tracker
No response or explanation
Atrocious to say the least
Will never ever use this service agin

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
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Craig
CraigGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like
  • Verified

Completely ruined Valentines Day

published

Despite ordering days before and clearly requesting that flowers be delivered before 4pm as the recipient leaves work at 4pm - flowers were NOT delivered. On enquiry I was told they would be guarranteed to be there by 6PM and that it was clearly stated on the website deliveries would be late and they could deliver them tomorrow before 4pm if I liked. Have completed ruined the day and a complete waste of $80. Really poor service. Would definately NOT recommend this company for anything.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Bad all around

published

Ignored delivery instructions and didn't leave it at the door, instead knocked repeatedly, waking me from sleep (I work night shift). flowers were bad - a bunch of ugly dead roses.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

kathryn hourihane
kathryn hourihaneasked

Would like to send flowers to a friend in Melbourne. However wary of using international web sites because Im ordering from the uk, and unsure how secure the payment site is because a few years ago I sent flowers from another flower company and my visa card was intercepted through fraud. What reassures can you give me before purchasing flowers and wine?

1 answer
Flowers Across Melbourne
Kat F.Flowers Across MelbourneSend a private message

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