Reviewer Photos & Videos
Total rip off
My husband ordered me some flowers for Mother’s Day I came with four roses and for stems of some other flower complete rip-off one has flipped and died the next day.
I wouldn’t waste my money utterly completely ripped off .
$90 complete waste of money
The reviewer stated that an incentive was offered for this review
Worst flowers i have ever recieved. Dry dull, nothing like pic. Late delivery. Could have got same at servo for $20 saved heeps if $$$$ and mine and partners disappointment. Do not recommend. Buyer beware
Bit disappointed. Won't use again.
Bit disappointed. Final product looked a bit different from website pix and not as fresh. Website photo showed rosebuds and closed lilies in box but delivered product had half open roses (which probably won't last as long in this heat as rosebuds would have.). Didn't arrive until 5pm for a 90th birthday (had ordered two days earlier so they had time to get rosebuds and get there earlier in the day. ) Florist was in Preston but did not see that on website - should be more prominent on there. If I had known I would not have ordered flowers for Pa...kenham from them. Gave them feedback saying why I was disappointed but they said the roses they used were more of an open rose and they use all different kinds of roses that look different from one another and the head florist approved it. The pix they sent when they had prepared the box showed the roses but by delivery time the final pix showed the roses had opened even more and the product looked a little droopy - heat affected as if it had been sitting in a hot car - and one lily had snapped. AS compensation they gave me a $10 voucher for my next order. The end product still looked nice and the recipient said they were lovely but I probably won't use this service again as you just want to get what you paid for
I called the company first to make sure they had a vase in stock and asked how I would be able to arrange flowers to be displayed in the vase for a surprise delivery. After following their instructions on how to do it online, when they were finally delivered they didn't even bother putting the flowers in the vase. It was delivered as an empty vase and a bunch of flowers.
On top of that I had to organise for them to drop the them off the next day as nobody was there to collect the gift the day before and I had to pay for another delivery fee. What a joke!
I will never use this company again!
Made me pay 14.90 extra to "re-deliver" flowers
It was my best friend's birthday, and I paid $112.40 AUD (including +5 for early delivery) to send her flowers. There was so much stressful back and forth to have these flowers delivered. Then they charged me $14.90 extra for redelivery and would not refund that extra payment when I made a complaint. I Googled other flower companies and could not find another company that charges for redelivery. Not worth the stress.
Great service - not so great flowers.
The flowers I ordered were delivered earlier than expected and the service was great. But unfortunately the flowers did not match the description or photos on the website which is utterly disappointing. I think the pictures on the website definitely exaggerate the size when in reality, the flowers are much smaller than you would expect. So I would say not good value for money.
Ordered flowers at 11.30am
Payment deducted immediately
It is now 12.03pm
No flowers delivered
No email or phone call to explain why
5 messages sent to tracker
No response or explanation
Atrocious to say the least
Will never ever use this service agin
Completely ruined Valentines Day
Despite ordering days before and clearly requesting that flowers be delivered before 4pm as the recipient leaves work at 4pm - flowers were NOT delivered. On enquiry I was told they would be guarranteed to be there by 6PM and that it was clearly stated on the website deliveries would be late and they could deliver them tomorrow before 4pm if I liked. Have completed ruined the day and a complete waste of $80. Really poor service. Would definately NOT recommend this company for anything.
Bad all around
Ignored delivery instructions and didn't leave it at the door, instead knocked repeatedly, waking me from sleep (I work night shift). flowers were bad - a bunch of ugly dead roses.
Questions & Answers
Would like to send flowers to a friend in Melbourne. However wary of using international web sites because Im ordering from the uk, and unsure how secure the payment site is because a few years ago I sent flowers from another flower company and my visa card was intercepted through fraud. What reassures can you give me before purchasing flowers and wine?
Apologies for the slow reply (had to become a fully paid up member of product review to let me answer). ...I can certainly understand your concerns given your past experience! Some of the steps we take to ensure a safe experience are: - we never store your credit card details - we use one of Australia's largest and most trusted payment providers eWay to process credit card payments - we offer a PayPal option on checkout for those who prefer to checkout this way - we use the latest SSL secure certificates so that all information is highly encrypted (these go through a business verification process before we're allowed to use them, which you can also verify within your browser when you visit our site) - our website and computers are regularly scanned for vulnerabilities and are patched accordingly if anything is found - we take a proactive approach to ensuring we're up to date with any security issues that may affect us or our customers I hope that helps, but please let me know if you have any further questions or concerns, I'd be happy to help. Thank you Kind Regards Rob
Get an answer from our members and Flowers Across Melbourne representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.