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Flowers Across Melbourne

Flowers Across Melbourne

4.8 from 385 reviews · View Statistics
See the Best Flowers & Gift Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Flowers Across Melbourne

Reviews

  • Product Quality
    4.5 (2)
  • Return Claim MadeYes · No (2)
  • Customer Service
    4.5 (2)
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Kim
KimNorthern Region, NSW

Extremely Happy

published

I live interstate and wanted to order flowers for my uncles funeral. The flowers needed to be at the church by 12:30. Both girls I spoke with were so helpful and friendly, made notes to ensure the delivery would be there as close to the time I had asked. When I got home from work I had an email stating they arrived at 12:18 and hand delivered to funeral staff. Wow, what a wonderful experience and one I would surely use again and highly recommend. Thank you so very much

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo

Flowers delivered within a couple of hours

published

I ordered flowers before lunchtime and I received an email to say that flowers had been delivered a couple of hours later on the front door step as per my instructions.
Perfect thank you

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo

Questions & Answers

kathryn hourihane
kathryn hourihaneasked

Would like to send flowers to a friend in Melbourne. However wary of using international web sites because Im ordering from the uk, and unsure how secure the payment site is because a few years ago I sent flowers from another flower company and my visa card was intercepted through fraud. What reassures can you give me before purchasing flowers and wine?

1 answer
Flowers Across Melbourne
Kat F.Flowers Across Melbourne

Hi Kathryn,

Apologies for the slow reply (had to become a fully paid up member of product review to let me answer).

I can certainly understand your concerns given your past experience!

Some of the steps we take to ensure a safe experience are:
- we never store your credit card details
- we use one of Australia's largest and most trusted payment providers eWay to process credit card payments
- we offer a PayPal option on checkout for those who prefer to checkout this way
- we use the latest SSL secure certificates so that all information is highly encrypted (these go through a business verification process before we're allowed to use them, which you can also verify within your browser when you visit our site)
- our website and computers are regularly scanned for vulnerabilities and are patched accordingly if anything is found
- we take a proactive approach to ensuring we're up to date with any security issues that may affect us or our customers

I hope that helps, but please let me know if you have any further questions or concerns, I'd be happy to help.

Thank you
Kind Regards
Rob

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