Reviewer Photos & Videos
Great service - not so great flowers.
The flowers I ordered were delivered earlier than expected and the service was great. But unfortunately the flowers did not match the description or photos on the website which is utterly disappointing. I think the pictures on the website definitely exaggerate the size when in reality, the flowers are much smaller than you would expect. So I would say not good value for money.
They were ok
The service was excellent and I like the way they informed me about the progress of the delivery. I was just disappointed when I saw the roses already had a small amount of brown bits on them. I saw them 24 hrs after delivery and the roses had water. I hope they did not arrive like that.
Questions & Answers
Would like to send flowers to a friend in Melbourne. However wary of using international web sites because Im ordering from the uk, and unsure how secure the payment site is because a few years ago I sent flowers from another flower company and my visa card was intercepted through fraud. What reassures can you give me before purchasing flowers and wine?
Apologies for the slow reply (had to become a fully paid up member of product review to let me answer).
I can certainly understand your concerns given your past experience!
Some of the steps we take to ensure a safe experience are:
- we never store your credit card details
- we use one of Australia's largest and most trusted payment providers eWay to process credit card payments
- we offer a PayPal option on checkout for those who prefer to checkout this way
- we use the latest SSL secure certificates so that all information is highly encrypted (these go through a business verification process before we're allowed to use them, which you can also verify within your browser when you visit our site)
- our website and computers are regularly scanned for vulnerabilities and are patched accordingly if anything is found
- we take a proactive approach to ensuring we're up to date with any security issues that may affect us or our customers
I hope that helps, but please let me know if you have any further questions or concerns, I'd be happy to help.
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