Reviewer Photos & Videos
Great service - not so great flowers.
The flowers I ordered were delivered earlier than expected and the service was great. But unfortunately the flowers did not match the description or photos on the website which is utterly disappointing. I think the pictures on the website definitely exaggerate the size when in reality, the flowers are much smaller than you would expect. So I would say not good value for money.
I live interstate and wanted to order flowers for my uncles funeral. The flowers needed to be at the church by 12:30. Both girls I spoke with were so helpful and friendly, made notes to ensure the delivery would be there as close to the time I had asked. When I got home from work I had an email stating they arrived at 12:18 and hand delivered to funeral staff. Wow, what a wonderful experience and one I would surely use again and highly recommend. Thank you so very much
Flowers delivered within a couple of hours
I ordered flowers before lunchtime and I received an email to say that flowers had been delivered a couple of hours later on the front door step as per my instructions.
Perfect thank you
Really good service!! My partner liked the flowers so much and was really surprised!!! Loved it.. Made our special day
Thank you so much
Great service and prompt product arrival
I always find that FAM has been very accommodating to get things delivered promptly and in this case, it was no different.
I have purchased flowers and gifts a few times throughout the year and I must say, the service and product is always fantastic. I will continue to use this service and I just wanted to say a quick thank you and to keep up the great work!
Pretty much perfect
Flowers were delivered to receiver on time and left in a safe location when the door wasn't answered. I requested for the flowers to be wrapped in a different colour and this was fulfilled! One note, when the roses were delivered, they were browning at the edges. However, when they were submerged in water and a hydrating pouch provided, the dark edges disappeared after 2 days.
Beautiful Australian Native Wildflowers.!!
Extremely happy with this florist.! My order was delivered on the day specified & my Daughter was more than overwhelmed at the presentation.--------a stunning box all done up with Australian Native Wildflowers. My Daughter sent me a photo of the arrangement & they were simply beautiful to say the least. Would definitely recommend!!!
They were ok
The service was excellent and I like the way they informed me about the progress of the delivery. I was just disappointed when I saw the roses already had a small amount of brown bits on them. I saw them 24 hrs after delivery and the roses had water. I hope they did not arrive like that.
Great Servicr guys
First time using Sarahs glowets very happy with their service. Gave me time to text tgrough the card message and delivered as promised making a special lady very happy thanks guys will certainlt use you again
Great customer service
I'm really impressed with the customer service from Flowers Across Melbourne. I ordered flowers for my friend at a maternity hospital but I sent the flowers to the wrong hospital. Flowers Across Melbourne resent the flowers the next day & my friend reported they were beautiful.
Questions & Answers
Would like to send flowers to a friend in Melbourne. However wary of using international web sites because Im ordering from the uk, and unsure how secure the payment site is because a few years ago I sent flowers from another flower company and my visa card was intercepted through fraud. What reassures can you give me before purchasing flowers and wine?
Apologies for the slow reply (had to become a fully paid up member of product review to let me answer).
I can certainly understand your concerns given your past experience!
Some of the steps we take to ensure a safe experience are:
- we never store your credit card details
- we use one of Australia's largest and most trusted payment providers eWay to process credit card payments
- we offer a PayPal option on checkout for those who prefer to checkout this way
- we use the latest SSL secure certificates so that all information is highly encrypted (these go through a business verification process before we're allowed to use them, which you can also verify within your browser when you visit our site)
- our website and computers are regularly scanned for vulnerabilities and are patched accordingly if anything is found
- we take a proactive approach to ensuring we're up to date with any security issues that may affect us or our customers
I hope that helps, but please let me know if you have any further questions or concerns, I'd be happy to help.
Get an answer from our members and Flowers Across Melbourne representatives
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