Do book with them!!! You will not get any help after book.
terrible service, my flight get cancelled, they changed my flight without my permission. never replied to me afterwards. They do not have the phone number to call only one email email@example.com and never reply to you after booking been made.
Tried to cancel a flight. Very wishy washy manual process
Booked a flight through fly365 and needed to cancel it 2 day before departure. Logged into the fly365 management page and couldn't cancel there, but had to send a manual message request. Received a notification saying I'd receive a response in 72 hours. That would have been after the flight date, so I had to contact the airline to cancel to avoid no-show. Received email from fly365 saying they can't help me further due to the fact that I contacting the airline directly. I requested the refund and they said there was a $550 airline fee and fly35...6 charge an extra $300 to cancel, plus other nonrefundable fees. They couldn't give me the exact amount I would be out of pocket to submit a claim to travel insurance... Eventually I asked when I would find out the exact amount, they told me a date that is over 10 weeks from the day I cancelled. I believe a $300 fee for an online travel agent to be excesive, but mostly not being able to tell me the amount I will be out of pocket is unacceptable.
- Verified customer
Nermeen (Agent) Great, Online booking quick and easy
nermeen agent was quick to understand and give what i need. no fuss. booking experience quick and got my confirmation/ticket right away. Only thing I wish they accept American Express.
Great result for a complex booking.
Had a great experience booking complex 6 leg itinerary from Melbourne to Argentina. Fly365 web site allows for only 5 legs, so had to use a chat with Nermeen, who was able to book it for me manually and at a good price. Nermeen followed the whole process with me via email until it was paid and issued a ticket. Thank you!
After days, Fly365 cancel tickets
I bought flight tickets and after days they cancelled the buy, not recommended to have deals whit Fly365. In this case I lost other opportunities and finally I spent more money.
terrible terrible terrible
i booked a flight through them in an emergency and they sent me booking confirmation and tax invoice but no e ticket. i went to airport thinking all will be good but airline said fly365.com never paid them so ticket not confirmed. i emailed them but no answer. i had to spent $3000 to by new ticker at airport. still no reply and no phone number to call.
booking ref fly365 L1067d and airline reference TUc4IT
Fake news price
Do not book. It is not secure. I booked with them and paid right away yesterday at a good price. Today I receive email saying it is being cancelled, I call them today to check why and virgin airline cancelled my booking and for me to book again. The pricing is nearly doubled now.
I called virgin and they said only the agent can cancel. Virgin advise me to give them their contact number to resolve the issue to rebook me. I inform them and they refused help. I asked for the manager to talk to and he was very bad and very rude and asked me to go...
Mai, saves the day.
Called customer support regarding some inquiries and luckily ended up talking to super efficient Mai. She not only helped me with my queries but, was efficient, polite and amusing too. One of the best customer service that i had throughout my life so far. Thanks a lot...
Mai was excellent!!!best customer service
I booked a flight through this website and spoke to Mai re: adding wheelchair and special meal request. She was excellent!! Best customer service and sent all details confirmed via email. Would definitely recommend!!!
Name to long - no idea - Stupid
I'm in shock, my flight was canceled because my passport name is too long, I have no other data to go to london and they send me an email saying that sorry !!!!
Do not fall on this site, I will complain in every corner of the world, this is not done, only 5 days left for the flight!
The reviewer stated that an incentive was offered for this review
Excellent customer service
I booked a flight online with Fly365.com from Australia to Japan. Narmeen was excellent in rendering assistance when the page had timed out and provided answers to all my questions. Very good experience, can recommend Fly365.com.
excellent service! great prices and easy to use.
There was no additional fees, it was pretty transparent, what you see is what you get. I booked a flight ticket and experience was great. Must say very impressed with the services.
Wow excellent service
Narmeen went and pulled all stops. I didn’t realise my ticket hadn’t gone through because of a security thing with the credit card. 3.5 hrs to go until flying to aust and it’s all fixed. I can’t thank you enough you were incredible.
I have no idea why there are so many bad comments! I booked through fly365 and they are very efficient. I received my booking confirmation and my e-ticket in less than 1 hour. I had few questions and I wrote through their chat, Nermeen (one of their agents) answered within 3 minutes and helped me with my requests and was extremely nice. I highly recommend you to book your flight ticket with them!
- Verified customer
Please change another agency!
if you want to book the flight, please don’t use it! I booked a flight and it warned me to offer the balance detail to make sure i’m the card holder in only 4hrs. Yes! just 4 hrs to provide the information! The booking is made in the weekend and by my international credit card, how can i get the information? Of course the transaction is failed and FLY365 just informed me the cancellation. But after few days later FLY365 still asked the bank made the transaction without any flight ticket giving to me! It just acts as a fraud and i can’t even communicate with Fly365 because it didn’t provide any accessible way to do that!
Questions & Answers
I have booked flights on Singapore Airlines through Flight 365. How do I access my flights to check all is well?
I am in the process of booking flights on Air France on Fly365, however all flights within Europe have zero baggage. How do I go about adding 1 piece of luggage for both passengers?
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