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Fly365.com

Fly365.com (page 2 of 45)

4.1 from 894 reviews

Reviews

Review distribution

5 star
630
4 star
67
3 star
12
2 star
11
1 star
174

Real Great Service

published

What can I say, totally unexpected but they are very professional and helpful. When I say unexpected, I mean I have had 2 bad experiences before so I was not expecting this good service. Support was very instant and they are very polite. I will recommend every day and once you experience their service you will not go anywhere.

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Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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good service

published

I book a ticket through Fly365.com but the ticket hasn't been issued right away, so I go to the online Support Centre ask for help and talk with a friendly agent. Thank Abdelrahman Mostafa's help to confirm my ticket. Really nice service

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Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Departure Confirmation of our flight to Manila , Philippines

published

I just want to inquire about our flight to Manila next week. Dominic from Fly365.com is such a friendly and polite to talk to and gave me all my queries about flight details. Thanks again Dominic.
Regards to all
Carlos Samson

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Trip Completed No
Booking Type Flights
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sam

samPerth, WA

  • 2 reviews

Worst service, hand ball specialist

published

I book my flight with fly365 , air line change my flight and I should stay at airport for 12 hours , I ask fly 365 to ask hotel from airline, they just handball and pass to me to do it, fly 365 forget you aren't agent and make money from my ticket and should take care from customer, you sell my ticket , doggy website not recommend to get anything from them

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Customer Service
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Trip Completed No
Booking Type Flights
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The reviewer stated that an incentive was offered for this review


SUZI

SUZISydney, NSW

Cheapest airfare and the best customer service

published

Exceptional service and live chat. I am grateful that i found this company and highly recommend it if your looking for the cheapest tickets. I will be returning to purchase all my tickets. The cheapest airfare tickets

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Trip Completed No
Booking Type Flights
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Great example of outstanding customer service.

published

My initial fears were quickly dispelled once I got through after a short wait. Support person stayed online until the whole process was completed. Very kind. A pleasant experience. Well done.

Trip Completed No
Booking Type Flights

Diane

DianeMetropolitan Adelaide, SA

  • 2 reviews

So far so good

published

After a bad experience last year with Bestflights going bust, I was cautious about using an agent again, but so far Fly365 have been great - quick responses to queries, both by email and livechat, and ticketed my flights straight away when I asked so that I could book seats.

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Booking Type Flights
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Calm and Collected

published

Stupid me hit Feb29 instead of Jan 29 exit date and my wife was mauling me about the booking error _ poor hubby

Fly365 Support Center call was super

They were cal and collected and resolved by ticketing worries

Thanks Fly365 ...!

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Meghan

MeghanSydney, NSW

Good Experience

published

Very glad with my experience as it was my first time booking through a website was scared also Thanks God it wasn't bad. Abdelrahman Mostafa was good as he patiently answered my queries and was prompt also. Will definitely recommend it to others.

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Chitz

ChitzSouth-Eastern Region, NSW

Nermeen is very kind and amazing

published

While booking a ticket, I had some queries and got a chance to interact with Nermeen. She not only helped to understand booking but also helped with her kindness and suggest a better alternative. I am happy that kind people like you exist in this world. Honestly, your gesture of doing more than your job required touched my heart. Hoping good experience with Fly365.

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Customer Service
Booking Type Flights and Visa

GREAT SERVICE AND VALUE.

published

Ticket price are reasonable. Live chat service is awesome.
I have difficulties in retrieving airline ref. and online check in and the live-chat assistant Nermeen solve my problem with patience. thanks.

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dr kumar

dr kumarWestern Australia

very important

published

it was good and cheap ticket very happy with you .will come back to book ticket next time.
live chat helped and solved my issue. I confirmed and paid yesterday but not received ticket so live chat person Nermeen helped me.thanks

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Booking Type Flights
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Easy booking and swift customer service!

published

Straightforward and easy booking agent at a reasonable price, considering I made it a bit last minute.

Reached out to customer service and Ahmed responded swiftly to any concerns I had.

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Great service. Helpful customer service

published

I have booked tickets through Fly365.com. To be honest I was a bit worried after reading negative reviews about cancel flight or not ticketed issued but by the end I found them really helpful. My problems solved in about 5 mins. Tickets were sent to me in about 10 mins after talking with Youstina. She is really nice and professional. Now can have a sweet dream and waiting for the day depart :)

Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Flights
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The reviewer stated that an incentive was offered for this review

DeeP

DeePGreater Melbourne (Metropolitan), VIC

Cheap fares - but expensive to change so buy insurance

published

Youstina was very helpful in explaining options in cancelling or changing our fare. expensive - but then we did select a cheap fare. Wish I'd bought our travel insurance when we booked our fares :(

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Duchess

DuchessNew South Wales

  • 2 reviews
  • 1 like

Good service

published

Ahmed helped me by answering a couple of questions, regarding seating assignments and also he input the passenger data for me to update it. that was really helpful.
he wasn't able to advise me on the NZ visa question but I can go elsewhere for that info

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Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Shah

ShahSydney, NSW

Seamless Experience, Helpful Customer Service, Excellent Rates

published

I just booked tickets through Fly365.com, to be honest I was a bit worried after reading negative reviews about their Customer Service but on the contrary I found them very helpful. Tickets were sent to me in 20 minutes after booking. Live chat was helpful as well as the contact center.

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Terrible company

published

Flights were changed which added another 10 hours onto my journey, stopping 3 times in Indonesia. Was offered better flights by them after that and I kept asking over and over where are our flights, only for them to say they could not change them. DO NOT FLY WITH THIS COMPANY, PLEASE!!!!

Transparency
Customer Service
Trip Completed No

Ticket

published

Booked ticket didnt get the email and when reached customer service they Have no idea about my e ticket and are not available on Saturday and Sunday. Worst experience with fly365

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Ease of Booking
Trip Completed No
Booking Type Flights
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Perfect!

published

I had some question about my check in and my luggage and the Support Agent was very helpful and quick to respond letting me know all the information that I needed.

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Page 2 of 45

Questions & Answers

Lee p

Lee pasked

I've just literally booked a flight and realised straight away after booking the flight date back is a week earlier than I wanted. Emailed them and waiting for a response. Anyone else made this mistake before and had to change the dates?

No answers

GPjr

GPjrasked

I booked and paid for a flight and received a Booking confrmation,but no e-ticket. Airline stated : no ticket has been issued. Should I worry?

1 answer
Kdabey
Kdabey

Hi gpjr, have you received your ticket yet? We have just booked our flight two days ago but havent received it either...


Denisa K.

Denisa K.asked

I have just rang my air line but they did not find me in their system.
I only have a booking confirmation not E Ticket issued by Fly 365.
should I be worried??

1 answer
Kdabey
Kdabey

Hi Denise, have you received your ticket yet? We have just booked our flight two days ago but havent received it either...


Get an answer from our members and Fly365.com representatives

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