Fly365 is currently under liquidation as of the 21st of February 2020. For those impacted, there is a Facebook group called "Fly365 Liquidation - Support Group" to help anyone that may be affected or impacted by this.
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The Worse experience ever!
Purchase two tickets on 8th Febuary, went fine, reserved my ticket from Qatar airways immediately without issue. Yesterday tried to manage my bookings and didn't let me. Tried to reach fly365 all gone! Try to call Qatar airways and they told me your agent canceled your ticket on 9th Feb! A day after purchase without letting me know. Even Qatar airways didn't let me know! I was lucky otherwise I would have ended up at airport with no ticket. Don't trust this is scam! I disputed transaction from bank and they promised me to recharge me back! Fingers crossed!
- Verified customer
I found Fly365 agency via Skyscanner website and bought 3 tickets with Qatar airway. They gave me a booking number and I reserved my seat numbers in Qatar website. The next they I realized by chance that the seat numbers are disappeared. When I contacted the Fly365 they gave me a new booking number and I could select my seats again. After a few days they disappeared again so I contacted Qatar airline. They said no ticket has been issued and they cannot do anything. I tried to contact Fly365 via phone, email, online chat but didn't receive any r...esponse and realized their website and app are down too. They actually disappeared from anywhere. I reported the fraud case to the local police and my bank too. They canceled my credit card first thing to stop they using my detail again and started some investigation on my case. I never ever again trust Skyscanner and the agencies offered in this website. A tiny bit cheaper price doesn't worth this much stress and shock. Purchase your ticket via the main airline website and stay relaxed. It was the first time and last time I trust these fake websites. Believe me, 10 time purchasing cheaper ticket doesn't worth one time being victim like this.
Not sure what will happen to our tickets...
Booked the tickets back in December.
As our return flight has changed, I have contacted the airline and they have redirected me back to the agency.
Tried to go to the web page; NOT working. That made me suspicious, and my fears were confirmed after emailing the agency (firstname.lastname@example.org).
The auto reply I got was:
"Please be advised that Fly365 Pty Ltd is no longer trading. Please contact your airline directly regarding bookings you have made."
I have tried to contact my airline in Facebook to inform them about it just in case...
Not sure what will happen to our tickets/holidays...
DO NOT USE! GONE INTO LIQUIDATION ON 21/02/2020.
They took our money on Wednesday. It's been 5 days and have not recieved tickets. Their call centre is non existent and have just used 'hold music' on loop. We were on 'hold' for 2hrs and gave up
Check your bookings immediately!
This is a Scam - My parents booked through Fly365 over two months ago. They paid the company, received their airline login for Emirates and everything looked fine. This morning they checked their Emirates login and received the message that their tickets had been cancelled. Trying to contact the company is impossible, everything has been shut down and it appears they've gone into liquidation.
After checking product reviews they saw comments that the Company has gone under. They then called Emirates who informed them that Fly365 have cancelled ...
I have started a Fly365 liquidation support group Facebook - we need everyone to know about this. We need to make noise.
They have ceased trading and taken peoples money. People need to get the support they need. This is not a trusted travel agency and have ripped 1000’s of people off
Just lost my money
These remorseless cruel criminals do not care if they ruined families holidays, hard earnt savings vanished/ended up in their bottomless pocket, simply can not believe that this can happen in the 21CENTURY, that no one can do anything, we have to watch from the first row, how we getting robbed.
No authority intervene, I reckon this fraud is Tracey Grimshaw material on Current Affair.
As 21st Feb, they went bankrupt, means all bookings paid, are gone.
All prayers on our bank, through dispute.
Still shocked that getting fooled by Fly365.
Never buy tickets from a THIRD PARTY AGENT!
I haven’t received my tickets yet, nor have they replied to my emails. I am shocked to have fallen into this situation. I will never buy tickets from a third party agent EVER AGAIN! I rather go budget then lose all my money!
This company went into liquidation. (Check ASIC website for Fly365).
Whoever of you cannot find your PNR on the airline website(invalid PNR), consider that your booking has been cancelled by FLY365.
Fly365 website/support center none is working.
My advise to you is to get in touch with your financial institute as soon as possible and file in a payment dispute.
My flight was on Monday and now I have no ticket, since my airline confirmed that FLY365 cancelled your booking and I never received any email or notification from neither of them. I am about to CRY!!
Good Luck all!
Went bankrupt on 21st Feb 2020
and guess what... Ticket I bought one month ago got cancelled by the airlines due fly365 actually never paid them... When originally paid the ticket, I got the airline booking number, confirm with them it's valid booking. Contacted my bank for chargeback, hopefully this go through
Impossible to contact them
It was all easy and smooth for the booking until I received an e-mail 3 months later, at 90 days to the flight, where it was missing 1 of the 4 legs of our trip to Rome, a few days later I received another e-mail stating that the airline had cancelled the flights due to operational issues and to contact Fly365 to see what options were there for me. I'm ok with that, it happens. But I've been calling holding the line for entire hours and no one picked up the phone, I got automated empty emails as a response to mine. Still didn't hear anything back. Today is the 14.Feb.2020 and the flight is supposed to be the 16.05.2020
No longer trading email just received
Called the airline to verify I had a ticket they took my money a month ago.... the flight wasn't even confirmed they never paid the airline. Check your ticket and check the booking email them..... I am sure you will get the same message - Today the email response is : No longer trading
Fly365.com went into receivership 1hour ago
As a travel agent / owner . It angers me to learn that this company was still taking money from innocent people and did not issue tickets . I am an honest travel agent that would never do this to people. The online shaft people with no where to go . After 19years as an owner I am disgusted that a company like this disgraces the true professionals .
Terrible customer service when you send them a message to change date on flight like a quote they almost reply straight away because they know money is involved anything else they leave you waiting will never use them again
They took my money nearly a week ago, and still haven't sent me the ticket. Should have bought direct from airline.
Tickets gave not yet been recieved despite assurances they would be sent days ago.
Agent just sends long unhelpful responses but won't properly answer questions and, more importantly, won't send tickets over.
Gave up after waiting on the phone for almost 2 hours !
Wanted to know what our options were due to Coronavirus and get that they’re busy but not good enough.
Had no issues when booking and receiving tickets in fact I was convinced I would use Fly365 again but not now.
Aligning flights - two booking numbers
I had two seperate bookings, three months apart, one for me and my wife, the second for my son and daughter in law. The airline changed the schedule for my booking and fly365 informed me and was providing alternative options at the same time. My son did not receive any schedule changes. So I called fly365 support and after a few minutes, I was connected to Mai. I explained the situation and Mai was very helpful and aligned my son‘s flight schedule with my new itinerary without any problems. Great service and thanks Mai.
Awful. Paid but no ticket
Paid 10 days ago but no ticket according to Qatar. Fly 365 put a hold on the seats but DO NOT forward the money to the airline so you don't get an e-ticket. We have contacted FLY 365 5 times but no help. They lie. They keep your money and don't pass it to the airline so you lose your ticket.
Questions & Answers
To whom it may concern @ Fly365.com
I have a confirmed flight on BA on 21/7/2020 KUL - LHR , booking VAPZEK
But unfortunately few days ago I received an email from BA stating that my flight was cancelled / could change date of travel. So I was hoping to change the date thru BA Manage My Booking & with my despair when I click to the Manage My Booking it says that BA can’t change my date of travel & I should contact FLY365 & to another shock the fly365 website does not respond! Even your company is on Liquidation there must be a way or kind of link how am I going to change my date of travel! As for the moment to travel in July just after or in the mid of this Corona Virus pandemic all over the world & i am taking the precaution of delaying / postponing my flight to a later date in January 2021!!
Please anyone or whoever having this experience with Fly365 could help me with information how to go about this situation when company gone into administration .Kind regards A
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