Excellent customer care
Excellent customer care Clear instructions Good listening to my query, 100 recommended site for travel planning and good deal air fares, Mai was great in providing information and giving clear instructions
Thank you Fly365.com
When my booking confirmation did not show up immediately on the Airline site, I got concerned after a previous issue with another company. Hat off to Fly365.com, who immediately solved this problem. My tickets are printed and I'm ready to go. This is our second booking through Fly365.com and we will be back next time.
Great service and support!
I am impressed with the service I received while booking the tickets online through Fly365. The site is easy to follow and it was quick and simple to use. The online support was very efficient and my inquiries quickly answered. Thank you again, and happy to recommend to friends and family.
Unhelpful and expensive, useless robots
Impossible to change booking due to expense. They are rude, unhelpful and expensive, useless robots...you would be much better off just booking through the airline instead of wasting time with fly365.
I tried multiple tones to book Qatar flights SYD-LIS-FNC-SYD 5 seats Economy. Entered all details and got to the final BUY button. Kept getting message saying something went wrong! Flight no longer available. Did online Chat and was told flights are fake!
The service is excellent!
So big big thanks for one of the service agents, Youstina, for the prompt response, excellent service and kind support to help me resolve the ticket drama I made for myself!! It is my first time to deal with Fly365 but so far so good! I shall be back.
Online supporting team is excellent.
I have discussed my error issue with Support Agent Youstina. She is prompt and provides necessary supports to make my information error-free. I recommended you to keep booking through Fly365.
Poor Service and high change fees.
High fees and quite difficult to deal with. Never received a booking confirmation for a flight (checked every folder in my email) so re-booked only to receive a notification months later. Apparently they had recently changed systems so couldn't prove confirmation was sent but were unwilling to accept responsibility or waive a change fee. Obviously partly my responsibility but unfortunately learned of their fees the hard way. Stick with the better known booking agencies.
Fast reply and helpful
I purchased tickets for my upcoming flight. I was surprised to find that i have to confirm them after purchasing them but when i did confirm i received a very fast response and also was able to adjust my meal request very quickly aswell.
Terrible, do not use
I made a mistake on my departure date for my family of 5.
The departure date is 5 months away but they still charging me $2100 yes $2100. To change dates.
Absolutely disgusting customer service. So much for looking after the customer.
Changing a booking
Accidentally selected the incorrect date the website had a live chat feature, Nermeen fixed everything for me quickly and efficiently without any addition fees. Greatly appreciated. Super helpful customer service!
After needing to change my return flight, Nermeen on the customer service chat was super helpful! Sorted everything out for me super fast and effectively. Kept me on the line until everything was finalised
Flight price disappears
I have tried to book flights from a link on skyscanner and directly on the fly365 site. The flights appear on the airline website and the skyscanner and fly365 site, as soon as I go to pay they disappear. After multiple phone calls all the do is blame Air New Zealand.
Terrible customer service no solution at all .
I purchase a flight ticket a month prior but after paying the full amount they inform me that the flight is canceled and I have to see other option which I have to agree as well but I have been in contact with 4 different people from last week to confirm the change and get the revised ticket but none of them have fixed my issue yet . I was meant to fly in 3 days from now and I do t know if even my ticket valid after paying full price . They keep saying we will fix the issue give me 1 hr , 3 hrs or so so but no one after that contact me neither ...send me a email and I have to contact them all the time and still my flight is pending confirmation. I even ask one of the person I spoke to if I can speak to their manager but they said They cant help me with that and I have to send a email to the manager to speak to them . I have fly so many time in past with different airline and specially more by Singapore airline . I had purchase ticket from different agency in past but this is the worst customer service I had received or any one can receive. Absolutely terrible . I dont even know after reporting all the issue they even take care of it .please if you dont want any hassle or you dont want rude , extremely unprofessional , customer service do not purchase ticket from fly365 . Extremely unhappy . Terrible
Excellent customer service over the phone
I rang Fly365 and spoke with Mai who provided excellent customer service giving me all the information I needed and more. She was polite, efficient and clear and gave me piece of mind with my booking details.
Excellent service and kind of price they offered from Sydney to Kolkata, its impressive. In future also, I am going to use their services. But it will good to send customer flight bookings reference number (when available) with fly365 reference no.
Questions & Answers
When i got my e-ticket, it came from ViewTrip, where i could not find any ticket number. It just showed some details. No any barcodes no ticket number. Help
Hi, i have booked a flight from fly365 and its confirmed too but i didnt get any email about confirmation or my ticket info or online info too. Help!?
I had the same concern. I booked on a Saturday and no ticket had been issued by Monday afternoon. I called them, they answered straight away and within 10 minutes everything was sorted and my ticket was issued
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