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Scam and uderstaffed
Called them and had to wait 4 hours and the phone just hung up, gave me a bloody headache. They want you to hang up from frustration and anger so you don't cancel your ticket and they can bank the profits. Unless you do not value your time, please pay more for a better service.
I booked 17/01/20 fly 365 Fiji airlines just called now to confirm it with the airlines as well I got told that the booking has been cancelled on 20/01/20 with out my knowledge I been on the phone with the 365 for 4.30 hours no pickup don’t know why to do it’s stressful really
- Verified customer
Same as others - flight "confirmed" but no tickets - airline say fly365 cancelled it
I booked 2 months ago for a flight in April. I got fly365 and airline references and a "confirmation" email from fly365. I was unable to select my seat using the airline reference so I called them - they told me fly365 cancelled the booking!
My online fly365 status says "ready to fly" but not according to the airline! Seems like a common trick they do. I can't get through on the phone.
I'll be raising a dispute with my credit card company and booking elsewhere. Of course it will cost me more now :-(
Why did I choose the cheapest option.
Was my first time booking with Fly365, as they had a great deal. In my how many years of online ticket shopping, I have never come across a situation where I'm waiting almost two weeks now for my ticket to be confirmed by the airline.
I contacted them once and they said the ticket will be issued within 72 hours. I'm still waiting. There was no airline reference anywhere on the invoice or booking confirmation I had to contact them for that as well. I had to contact the airline to find out why my booking was reserved but not confirmed and they t...old me to get in touch with my agency. Today I contacted them via online chat, waited about half an hour and when I finally got through, I waited another 20min for someone on the 'live' chat to respond, they never did. Is there a way I can get a refund, seeing as I have no ticket as yet, so I can at least get me a flight while at another agent while prices are still good. Reference: NHW30P
Chat - Better, Email - Good-, Phone - worst
I was on call waiting for someone to answer for 20 minutes ended up with no answer-. very bad experience. I don't know if they have 24 hours live support. I got a guy on chat and he helped me with my query. However, chat is also not 24 hours. Email support is quite good but I was not satisfied with the answers. I don't know if they are understanding English or not. I got different answer for my question. I asked second time still it was different.
However, prices are good. If you are booking before long time of journey, you can go with them but I am afraid about short time booking.
- Verified customer
Booking cancelled without notification
I booked a flight to the Netherlands on the 15th of December and received a confirmation email with a tax invoice. I paid the correct amount and no money has been refunded. I called the airline (Qatar Airways) today and they told me the booking was cancelled on the 18th of December. We have not received any notification regarding this and are supposed to fly out on the 7th of February. I contacted fly365 and they got back to me with a new reference number that was recognised by the airline. I’m all booked in and ready to go. No perfect review because of the slight scare we got, but otherwise no complaints
Airline reference is unrecognized!!!!!!!!
Fly 365 reference EHTTVM, Airline Reference S9KCGT.
I haven't received my itinerary! And the airline reference is unrecognized when I search at Thai Airway. When I try to contact the phone number listed on their website, it says the Australian contact centre is shut currently! What is the point to list the number on your webisite????????????I will dispute this transaction with my bank as I paid but received no service or goods
- Verified customer
Tickets confirmed by fly365.com, but airline LATAM says PNR IS NOT VALID!
Tickets confirmed by fly365.com but not ticketed with Airlines (LATAM and QANTAS)
Ref. Fly365 ref. WV88QU / LATAM PNR QDJIVB
My ticket has been confirmed by Fly365 but airline says the PNR IS NOT VALID and passengers are not ticketed. The airline PNR checked OK on the day of purchase after Fly365 sent me the confirmation however today, 7 days after, LATAM does not recognise the PNR provided by Fly365. Fly365 service centre only operates Monday to Friday and response via e-mail is not quick enough considering the importance of the issue. This is very serious! Please someone contact me ASAP.
Tickets confirmed by fly365 but not ticketed with Airlines
My tickets has been confirmed but airlines says the passengers are not ticketed yet, we have to fly in 2 days and found this while requesting for meal option. Pathetic service and these guys are not available over the weekend to response on customer service. Airlines says they haven't received the payments yet and ticket are not issued
Date change matter
I booked the flight Cathay Pacific threw fly365.com for 10th feb Perth to Hongkong and after 2 days stay in Hongkong to New Delhi. Now these day there corona virus came, I did request to Hong Kong immigration for pre arrival registration they said we stop all services we are not talking passenger from overseas. After that I spoke with fly365 to change the date of my flight they said you have to pay for change of the date,I agree to pay that time they send me price of per person $255 include new fare and taxes, they send me email airline waived ...up the date change fees, you have to pay our fees include tax and new fare total $255 per person, I did pay that time, after 2 hours they send me email again they were asking me more money they said airline declined waived now airline asking $200 per person for date change now u have to pay more money $650 again I did pay , the guy name Pratik he said to me I fixed everything now u don’t need to worry and don’t need to pay anymore and I was waiting for ticket after 4 hours fly365 send me email they asking more money $1400.i send them email give my all money back I don’t want to go. After that 2 hours later they send me one link of ticket, which shows near about 9 hours stay in Hongkong but Pratik told me you have only 2:30 hours stay in Hong Kong.they harass me I m really unhappy and disappointed with these guys fly365.please suggest me what I need to do. Even I spoke with airline they said we can’t do anything only agent can do. Both they are not listening.i will not give a single star to fly365.i have all email which they send me, I will never book flight from these guys
Flight booking cancelled after payment was cleared
I booked flights to Turkey on Tuesday night and was extremely happy with how fluid the booking process was. I received confirmation from the airlines as well almost instantly and I managed to book the seats the same night. Unfortunately today I noticed the booking had disappeared from my Qantas app and the airline had no confirmation on it anymore either. My credit card payment has also been cleared and it appears that the booking has just been cancelled. This is highly infuriating and I want to know what the hell is happening.
EDIT: The issue was resolved.
The first leg of my flight was cancelled so I made numerous calls and got an alternative flight. But I am still waiting for the confirmation of the reissued ticket, even though I have contacted Fly365 quite a few times. The flight is supposed to depart in less than 40 hours.
The ticket for the connecting flight was confirmed by Fly365 three weeks ago. I cannot get onto my connecting flight without the confirmation of the ticket for the first flight.
Emirates confirmed NO tickets been purchased even though recieved full confirmation from fly365 and $4k taken from us
We booked tickets on the 16/01/20 and paid in full for flights from Melbourne - Dubai - London- Dubai - Bali for a HUGE trip we have planned ! We revived full confirmation saying tickets are confirmed with reference numbers .. have called Emirates and Qantas and neither of the booking numbers of reference numbers we have been given exist... in fact we were told that the airline hasn’t received payment even though we have paid over $4k for these flights with confirmation from the bank ! We emailed over 2 wks ago asking for confirmation and again like other people have called numerous numbers to no avail .. we need this sorting ASAP
Questions & Answers
who is shahrukh and where they are giving them cal services?
Hi! I booked my flight on 7th February 2020 and when I checked "manage booking" in the Emirates website, it says that I haven't been ticketed yet? My payment was already confirmed by fly365.
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