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Go speak to Kane! He will go the extra mile to make your purchasing process easy!
Kane is a consummate professional. He was very easy to deal with. His prompt response and understanding of my situation will be a key driver as to why I will continue to shop at Focus On Furniture Highpoint.
Kane went out of his way to source the table to fulfil my needs of having delivery within a specific timeframe!
Keep up the amazing work Kane and keep smiling!
- VIC, South Wharf
- Verified customer
Please Pass this onto the head office of Focus on Furniture. Just wanted to say how fantastic Rana was in helping me purchase a couch for our son and daughter in law. He had a lovely manner and was so so helpful and reliable. He could not do enough to help. Please also pass this message onto him . I tried to find review area on the website but could not find it. Please cut and copy onto review if you can. Cheers and thanks so much Rana
Pakenham Staff were wonderful, helpful & patient. The Kennedy range is stunning and they did a better price as well. Delivery guys were absolutely amazing and so friendly as well. Thankyou
Disappointing customer service
Very disappointed with the service here. Visited the store 2 months ago to get a new couch. The couch we wanted was on floor but with the chaise on the opposite side to what we wanted - we advised the sales assistant of the couch that we wanted but with the opposite side chaise and she rushed the order through (it was near close of business) telling us that we wanted a left hand chaise (we want the chaise to be on the left when sitting on it, so took her word that meant a left chaise - seems logical). My husband even double checked that the cha...ise would be on the side we wanted and was quickly answered with a lot of "yep"s. We changed the actual couch about 30 minutes after the initial order after checking measurements, but kept everything else the same. Fast forward to now when the couch is delivered and the chaise is on the wrong side (not reversible). I ask the delivery driver about it and he advises that left hand chaise means it's on the left when you're looking at the couch. I request the couch to be taken back as it's not what we requested nor what we were advised it would be. His response was a rude / sarcastic "if that's what you want" - the couch isn't what we requested. I phoned the store to explain and was repeatedly told that I confirmed the order was to be a left hand chaise. Any time I tried to say that I was basing that on the advice of the sales rep I was interrupted with "but you confirmed" and was also told that I would have to pay delivery again for the correct order and wait another 1.5 months. Yes, I got angry with constantly being told I had confirmed and not being allowed to explain that I was basing my knowledge on the advice of the sales rep. I was also told that they repeat 20 times to every customer that left hand means when you're looking at the couch and that the sales rep is also the store manager and has been there for quite a few years - that's nice, but she didn't mention to me or my husband what left hand chaise meant, simply told us that's what we were wanting. When I come to a store to purchase a product and the sales reps show knowledge of said products, they are passing themselves off as being able to be trusted on their knowledge. It should not then be implied that I was the one who made the mistake and that I should have known what furniture terms meant.
- VIC, Maribyrnong
- Verified customer
Beautiful furniture and still open during stage 4
I bought the mossoman coffee table and the Belgrave dining suite online and it was assembled and delivered into my dining room 2.5 days later. It was very easy negotiating a different package when i changed my mind and the delivery was seamless. Oh and the quality of the furniture is incredible, I’m a happy customer :)
Terrible customer service
We bought our son the Ontario 5 seat chaise, and upon purchasing it, he was assured by the salesperson that the delivery team would assemble it upon delivery. He was aware that they wouldn't take away the packaging. However, he was expecting it to be set up.
He was also told that despite paying $95 for delivery, he had to pay the delivery team $20 cash upon delivery, as his unit is on the first floor.
The store gave him a date for delivery, but could not give him a delivery time frame - not even if it was morning or afternoon as, in the...ir words (when he rang), 'They are contractors.' He waited in all day and they did not arrive until 3pm. The delivery team seemed confused by the $20 being offered, but took it. They also told him, when he asked them to set the lounge suite up in particular spot, 'We don't set up' and promptly left him. Needless to say, we will not be purchasing anything else from this company. Let's just hope we don't have to make a claim against the warranty, as we don't trust them to fulfil their obligations given our dealings so far.
- NSW, Artarmon
- Verified customer
Zero stars , shocking quality even more shocking customer care
If only I could give zero stars!! I’d like to warn everyone who is considering buying from these creeps not to! We bought a dining table only to be replaced after just over 12 months due to warping and bubbling of surface. We had to jump through hoops to get any resolution and I’m the end went to fair trading who got us a replacement. The replacement table did the same thing but worse, the top is so bowed in centre it looks like a donkeys back!
And the wood finish has turned black in tiger line strips.
I’m on a FB home decorating page getting multiple messages from people saying same thing about their stuff! Looked like good quality but cheap MDF board coated in thin laminate top. Save your money.
BEWARE, BEWARE, BEWARE
Have been shopping for a couch for months went to frankston focus on furniture and was greeted by Marinda who helped me find the best couch that fitted all of my needs and requirements! Highly recommend if you drop in speak to Marinda!
Amazing products and even better service - highly recommend
We purchased a dining table, buffet and hall stand from Focus on Furniture (Bankstown store) in June 2020 and were very impressed with the service we received. The staff were very friendly and professional and always made sure were were kept updated at all times. The goods arrived on time and delivery was seamless. We highly recommend Focus on Furniture and will certainly purchase from them again in the future.
Perfect example of what great customer service should be!!
All of the team are Fantastic to deal with; Kylie, Adriana and Kane ! Adriana in particular was so so helpful. She regularly called me with updates on my couch delivery, answered any questions I had and provided me with all the information I needed to feel confident in making my purchase. Was a pleasure to speak to. I wish every customer service experience I have is as good as my ones with the Maribyrnong Focus on Furniture have been. 10/10!
Second purchase and still great service!
First bought from Homesbush store and now Bankstown store. Team is brilliant and so is management. We never feel hounded by staff to purchase. Shout out to Sonal and Jazel for helping me.
Amazing customer experience during COVID-19
Massive shout out to Kane from the Maribyrnong store, provided an outstanding buying experience during testing times. Went above and beyond to help get us everything we were after by our move in date.
Great product knowledge and very personable.
Disgraceful service by deliverers. Very unprofessional
Happy with the lounges, but very dissatisfied with the deliverers.
After spending over two thousand dollars I would have expected better service.
Told by staff the guys will do everything..
One of the guys had to be paid $20 to move my lounge and chair so they could install the furniture. My son helped him.
Not part of his job he said.
Terrible Quality! Don NOT shop here!
We have had our couch less then 12 months and already is coming apart, the structure is failing and needing repair!
The quality is not satisfactory at all! Very poor quality would highly recommend NOT shopping here!!!
Please don't waste your money!
They're not helpful at all and don't honor their policies!
Amazing customer service
These guys are open for telephone service thank you so much Kane for finding my kitchen chairs in these extreme lockdown times both you and Andrjana customer service is outstanding love your furniture
Awesome Customer Service!
I went in to look for a comfy lounge and I was impressed by the wonderful staff and their excellent customer service. Andrijana was so helpful and caring, she took her time and explained the different types of comfort (foam/feather), which made it easier for me to choose my beautiful lounge. My estimate of delivery was right on time and I love my new lounge. I was so impressed I just ordered a bed, they are also open during Covid-19 stage 4 restrictions. They took my order over the phone and I was told my estimate date. I will definitely be going back in the future.
Well done to Anna for her superior and speedy service. She listened and organised our needs in these unusual times we are facing. Thank you so much, we love our chair.
Great customer service!
Kylie and the team made the entire process simple and easy and kept up their 5 Star customer service levels during COVID19. The quality of furniture at this price point is a no-brainer, and they helped save us further by reducing our delivery costs. I highly recommend Focus On Maribyrnong for your next furniture purchase.
- VIC, Maribyrnong
- Verified customer
Amazing Store! Also open during Covid-19!
Amazing store! I went in store to look at a couch and their store set up is beautiful! Great quality! Great customer service and they keep you updated on anything your buying! They’re open during Covid-19 and are taking great precautions to ensure the safety of everyone who enters their store! Will definitely buy from here again in future! 100%. Thanks!
Awesome customer care
I purchased an order online as Melbourne is in lockdown and wasn't sure if the store was still operating. As soon as I placed my order the store instantly called me to give me order details, prior to ordering the website did state to call for stock information (obviously I ignored) was told that my sofa would be delivered mid September, Andrijana told me to leave it with her and she will do some investigating to see if I could get it earlier! About 30 minutes later she called to let me know she found the sofa and it will be delivered Tuesday! I just wanted to jump on here to give a big shout out to Andrijana for her awesome efforts! Super happy thanks guys!
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