Focus On Furniture VIC, Geelong

We have used focus on furniture in Geelong on numerous occasions to furnish previous house houses and this new existing one we have just bought. Clayton has been helping us with our most recent purchases and his service is outstanding. We chose focus on furniture because they allow you to choose Australian made goods which we find are… Read more

significantly better in quality than some of the overseas built furniture. We have had a couch for six years and the structural integrity of the couch is amazing. I’m now going to buy another bed from this store this week.

I bought a lovely couch and cuddle couch from focus on furniture Geelong. The staff were very friendly, helpful and patient which made my choice much easier. I was kept up to date on my purchase so I knew when to expect delivery. My couches are lovely quality and I’m very happy with my purchase. Overall a positive experience, I would purchase from there again. Show details

Raised an issue with our dining table, that yes is just gone 10 years of age but due to the damage and location was not identified earlier by us until moving the table outside for renovations. Contacted Focus on Furniture and they straight away just… Read more

wiped their hands of the matter. It is clear the damage is old and would have fested for a while from either production, transport and or storage.

Unfortunately we will not be using Focus on Furniture for any future purchases as clearly they have a zero care factor.

Focus on Furniture Geelong (North Geelong) - new furniture – Recently visited the store as need some new furniture (living room TV Unit, coffee table, dining chairs, Bedroom and mattress. Bruna assisted us and was very helpful without being pushy. Decided to get modern looking Banksia small entertainment unit, and matched up nicely with Denmark Round coffee table for living room. Dining chairs decided on… Read more

soft grey (almost taupe) leather that again looks modern and lovely with a 1970s green veneer table we have. The bedroom furniture deal was a 'steel' - so cheap the price compared to other quotes and yet is lovely Avery 4 piece set . Bruna at Geelong helped us select the right mattress for this bed and we couldn't be happier with quality and price. To take stress out of delivery ourselves, we opted to pay for delivery and set up and take waste away and again process straight forward on the phone , and guys were careful bringing items in , and quick professional in setting everything up. Really impressive experience all round.

Furniture has transformed my room – I recently purchased an 'Apartment' sofa and two 'Dahlia' chairs and I am so pleased with the beautiful look these pieces have created in my room. After looking for ages at different options my daughter suggested I go to Focus on Furniture due to their wide range. I required both a sofa and chairs that were comfortable, higher backed and not too… Read more

deep due to severe arthritis in my back. I found the range to be quite extensive and I had a number of options I could have gone with. The pieces I purchased are just perfect as they allow me to get up easily and yet they are extremely comfortable and super stylish. The service at the store was excellent. I had to delay my delivery and after a quick phone call to the store this was no problem at all. I received a confirmation text confirming the new delivery date as promised. I paid extra to get the furniture unpacked onsite and the two young men that came to my home were just wonderful and had the pieces put together in no time. I would highly recommend Focus on Furniture to anyone.

Beautiful furniture, long wait and poor communication – We received excellent service when we initially purchased our furniture at the end of June, but when we went to finalise it all we were told our furniture wouldn't be ready until the end of August. This was a bit inconvenient as we were moving into our new house in July and had hoped to be in with the new and out with the old! Anyway, we… Read more

understand things can take time. End of August came around and no word on our furniture - I contacted them and was told it would be another 3-4 weeks! End of September came, no word, start of October came and I sent an email. Interestingly enough our furniture was ready two days later. We had to organise and pay for our own delivery as we live an hour away, so watch out for that too! No real remedy offered other than it being available after we waited and waited and then complained. I just don't think you should have to complain to then receive proper service. A phone call here and there to update us was all it would have taken and maybe even one now to see if we are happy with everything, seeing as though we had to send a transport company and assemble it all ourselves. I will say though, we love our new furniture and it is great quality.

We bought our new mattress, service was fantastic, quick delivery and the delivery drivers were great. Mattress is fantastic, very comfortable, we went with the firm my zone advance after previously buying a my zone advance mattress. Very happy with the product. Show details

Excellent service. Not pushy. Purchased on the Thursday and was delivered on the Saturday! Very happy with the couch, easy to set up. Delivery was smooth and was kept up to date with where they were. Show details

Well done - Excellent Experience – I absolutely love my new dinings chairs. I bought a set of 6. The sales consultant was warm and helped myself and my partner organise delivery. The quality is durable - we say that we’ll have these for life (as long as the cats stay away!) - will be a returning customer to Focus On. Show details

Not recommended – I wish I read reviews before ordering my furniture here. I ordered some of my furniture from Focus on Furniture but I received different items after almost 6 weeks, also instead of solving the problem and being responsible for their fault, they offered me to order the right sofa again which took 2 months to come from overseas or refund the current… Read more

price of the sofa which was $200 less than the price that I paid. They were just trying to convince me to wait again to get the right sofa however it was Focus on Furniture's fault. My experience with Focus on Furniture was horrible with shocked on the first day we got our furniture, so much stress and making phone calls to solve a problem which never solved. Poor customer care service, Not recommended.

Disappointed – Really disappointed with the service! We were convinced to choose delivery when we found out that it included assembly of the bed. This was certainly not the case! The bed was dragged across the floor boards and left. I am beyond disappointed with the lack of service and would not of paid the extra for delivery if I knew I had to assemble this.… Read more

The bed is also really squeaky, we pulled it apart and tried to reassemble because the noise is annoying. This hasn’t fixed the issue.

Poor products disgraceful service – Product brought very over priced regarding poor quality. Had to wait a very very long time for the order to arrive. No help when picking up my product from the store, struggled lifting it into the trailer while staff watched.  Show details

Quality Products / Customer Service – Recently purchased a King Alfie Bed and MyZone Advance Medium Mattress. This has been the second purchase (previously having purchased a lounge) and find the quality of both products have been fantastic and fits us perfectly. The customer service at the Geelong store was fantastic. Staff were super insightful and even assisted in finding an ottoman in the same fabric that matches the bed.

Amazing furniture, great service – Completed an online order for pick up. Focus on Furniture in Geelong was a great help at picking a time suitable to pick it up. Bed frame was easy to assemble and is a great bed. Very happy with it, and great customer service.

Good furnitures and good customer service and good prices as well at focus on furniture in Geelong – I like the furniture I bought and the customer service was good as well . The store is very organised Show details

Great shopping at Focus on furniture – As soon as I entered the store I was greeted by the lovely Bruna who listened to exactly what I was after and was a fantastic help. We then went roaming the store to pick out all the appropriate items and I then decided on the ones that suited my needs and I then ordered them. The ordering process was very quick and easy (painless). I walked out of the shop very very happy. Thankyou Bruna. Show details

Exceptional customer service – A friendly greeting once I’d settled in store. None of my (many) questions or change of mind requests were ever too much trouble for Clayton. Overall an excellent experience. Highly recommended. Show details

The Perfect Lounge – The Turner Leather 3RR Black N831 lounge and the 2 Turner Leather ReclinerBlack N831 chairs are amazing. They rant just comfortable but the chair is high enough to make it safe for me to sit on. Micheal and the team at the Geelong store weren't just helpful but they went above and beyond to really help me out so I had a safe and comfortable… Read more

lounge to sit on when I got out of the hospital. I can't recommend this store and the staff highly enough. They also allowed my father to pay for the lounge at another store on the other side of Melbourne where he was. Micheal and the staff at the Geelong Focus On Furniture store are a credit to the company. Thank you for the help you gave me.

Comfiest Sofa ever – From the time I first sat on this sofa I was in love. It is super comfy with beautiful soft fabric and so well made. Great quality! The staff were so lovely and helpful. The sale price was brilliant! The delivery was prompt and helpful. Thank you Show details

Haven't left the couch since! – I got the Abbotsford Modular Sofa in Mushroom and oh my gosh it is the comfiest couch I have ever owned. As it has separate modules we were able to move it around to suit the room and now my partner and I fight over the corner seat haha. The store was so easy to navigate and it was difficult to choose which couch we wanted as there was so many options! Highly recommend. Show details