33 questions from our users
Ok guys how do focus on furniture leather couches hold up?
I bought mine in Jan and its holding up pretty well so far, I did get a leather cleaning spray bottle thing for about $50, and i just use that to clean it every so often. I do know there are different qualities/ thicknesses of the leather.
If you want one more resistant to damage go a thicker leather lounge
bought my leather lounge over 5 years ago from focus, I use a leather conditioner every few months and only use a damp cloth for any spills. leather has no marks or cracks or wear. I have 3 young grandchildren that climb over the lounge and are continually spilling food and drinks on it and it is still in great condition.
are their prices on their lounges negotiable at all?
I purchase a fabric couch July 2016. Got issue with fabric back and sitting area . Asked a technician to check it. He permanently fixed it and recommend me to go for exchange. I sent messages to the email he sent me to ask advice. Anita and Karrie rudely send me email to persue the matter in other. Channels .
The couch is less than 4 month old and supposed to be heavy duty fabric.I m really sad and feel my right as a customer is ignored!!!
Any advice is greatly appreciated?
What store was this at? Remember the dare gallery stores were taken over. Saying that your warranty still would of been granted. Really your first point of call would of been to contact focus rather than seek advice elsewhere, remember any kind of modification I.e repair or use of materials that are similar but not exact, could have a negative impact on your warranty. I can belive a disgruntled customer service assistant but 2 with out reason? Sometimes when we read emails or texts even letters they can come across blunt/ rude it's hard to gage a conversation through a email.
Next time infor, the retailer first there's a chain to follow which would work in your favour should your dealings with them be as accurate as you said.
I just had a rude conversation with Kerri too at customer service were she told me to grow up and get a brain. There is so much negetuvr comments and all have a similar story of either being given incorrect info to get the sale or screwed when dealing with a complaint
Im lookIng at buying a couch from their geelong store has anyone had bad experiences from there?
hi they are all the same make sure you question them in regards to the quality and grade of leather they use a handy tip to know for all furniture out lets
Thanks for that what do you mean by know all out lets? Sorry am not very saavy on leather I know I want a soft leather couch thats it. Should I ask where its made and what from?
Lounge suite just delivered, looks great but I have to put the supports/feet. The issue is that there's no holes apart from the support one in the middle of the 3 seater and a single hole at each corner which doesn't match up. No instructions either. It's a statesman. Surely I don't have to drill holes in it. Any suggestions?
I am having the same issue and jumped online to find a solutions. Sadly, nobody has answered you. Will have to call the store tomorrow!
Who's had bad delivery experience anyone?
Never buy any forniture from focus I'm waiting for my propo delivery 6manths, firstly I was waiting for the delivery 2 months when they came they been damaged they should be changed didn't happent when we call we been told next week I'm loosing my patients. Focus on offer the worst service and ignorance never ever buy any forniture from tham
Why do your leather lounges start to peel after 6 months?
They are 100% leather, you usually have to moisturise and care for your leather to stop it from drying out, it is skin after all and requires care for up keep, hope this helps :)
How to build my Austin bed as it came with no instructions its the one with shelves in the head board and pull out draws?
Does anyone have any experience with the Geelong (Corio, Princess Hwy) store?
Do you assemble dinning tables when you deliver?
Do u deliver to nowra nsw 2541? I looked at yr catolouge and wld like to purchase a few items from the nervada range
Thinking about purchasing the Senator 6 seater modular sofa 100% Leather,now I read some of these bad reviews and it worries me can you give me any guarantees that your quality is as good as you say?
I bought a fabric modula sofa at the beginning of 2012. The cushions do need rotating regularly otherwise they loose their shape and become lumpy. However this sofa was only $700 and can fit 7 people on it so seemed good value and haven't had any issues with it so far.
I have never purchased furniture from Focus before. The prices are hard to believe, and I am considering purchasing the Vienna 3 + 2 seater advertised in your latest catalogue for $799. But I am concerned about the quality of the fabric?
We purchased the Chloe. We love it. Comfortable and we have young children too we also brought the cleaning kit. Which is a good idea. Other furniture shops had similar lounges for almost double the price. I recommend buying from focus on furniture. Lounges last as good as you treat them.
Focus On FurnitureFocus On Furniture
Hello KB35, thank you for your enquiry. Yes we agree, the prices are hard to believe but this does not mean you substitute quality. Regarding your question about fabric quality – our fabric suppliers like all suppliers in our industry will do rub tests on their ranges and then categorize them either light domestic, domestic, commercial, heavy commercial etc; each category means a different life expectancy, so we know the fabric chosen suits the purpose for lounge suites.
This industry standard and based on past performance given that we have had this particular product in our range for over 18 months and have had no complaints from any of our stores regarding premature wear we can confidently assure you, you will not have issues in quality. In fact the smoother the texture the less likely it is going to show signs of wear, also being polyester it is very strong.
Hope this assists with your enquiry.
Focus On Furniture
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