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Fone King Physical store

Fone King Physical store

4.0 from 40 reviews

Reviews

4.0

40 reviews
5
(28)
4
(1)
3
(0)
2
(4)
1
(7)
  • Customer Service
    3.8 (31)
  • Job Satisfaction
    3.4 (16)
  • Product Quality
    3.7 (30)
  • Return Claim MadeYes (4) · No (24)
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Matt

MattSydney, NSW

iPhone screen replacement

published

Don’t buy a generic iPhone screen replacement. iPhone 7plus $140, and the screen is sooo unresponsive its frustrating. Shame as this shouldn’t be sold. Have checked on line and now see why people pay the extra $100 for apple.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWarringah mall
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Sandy Davidson

Sandy DavidsonSydney, NSW

Excellent service

published

Thomas at Fone King Westfield, Sydney was extremely knowledgeable, helpful and professional. I received outstanding service. Thomas was immaculately groomed which added to the level of professionalism. A great experience.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWestfield, Lower Ground Floor, Sydney 2000
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Jonathan Jarman

Jonathan JarmanSydney, NSW

Fast and friendly

published

Really happy with the service and the store,
Staff are very active to help and have a great setup where you can even watch your phone being repaired.Lots of cases to look at as well and gadgets.

I had important data on my Fone Andy they were able to save it 5 stars well worth it and I didn’t have to long either.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationAlexandria
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Hailey, the Bondi Junction store manager, absolutely went out of her way to help me

published

I called the store (Thursday 19 March 2020) to see whether I could use my store credit online. Hailey answered the phone and gave me extensive product advice based on my needs. I decided to go into the store on Saturday (21 March 2020) as she was so helpful and was able to set up my home office accordingly. She is a fantastic brand ambassador for Fone King and I would recommend your company on the back of my experience with Hailey.

Customer Service
Store LocationWestfield Bondi Junction

Excellent service and knowledge staff

published

I went to buy phone case for samsung s10 plus and the manager in Westfield fone king suggested me better phone protector, now I am glad i took his oppenient bz i drop phone yesterday and there was no damage .but i bought camera protector but it wasnt usefull for me.,its creating bad images then i have remove that to get full potential for samsung s10 plus . So my suggestion front screen protector and phone case will be ideal but not camera protector.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWiestfield fone king
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The reviewer stated that an incentive was offered for this review

As quick as a pit stop in F1

published

At 330pm on Friday my iPhone was dropped and screen cracked in the city. At 4pm I visited Fone King at QVB. They quickly gave me an assessment, I also wanted a new battery, which they did for half price. To cut a long story short, by 430pm the Phone has new screen and battery and I was on the way. The phone works well after this, better than before. Great team!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFoneKing QVB
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J.burns

J.burnsSouth East Queensland, QLD

  • 7 reviews
  • 6 likes

Damaged my phone, took not responsibility

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationCarindale
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Melissa K.

Melissa K.Sydney Surrounds, NSW

Awesome Service

published

I never usually do this, but had to give a big rap to the guys at Tuggerah store. I have been in there before, but, as always, they were so helpful and I really appreciated how quickly they repaired my ipad, and the assistance I got with my new phone cover - Buddy must get a special mention...Thanks Buddy. I wouldn't go anywhere else for my device repairs.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationTuggerah
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Jackie

JackieMid West, WA

  • 2 reviews

don't ever use them people

published

We purchased life proof screen and case with lifetime warranty. The phone smashed first time it was dropped and phone no longer works. cost us a brand new iphone 10. They refused to fix phone. Even went so far as to say I should thank them it didn't break earlier. They didn't care at all and were very rude and impossible to deal with. I will I have told everyone in my social network to NEVER use them.

Customer Service
Job Satisfaction
Product Quality
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Luke was fantastic

published

Luke was FABULOUS today! The most energetic and positive person I've met in a long time. Fantastic service. Very helpful. Made the whole experience of setting up my iPad enjoyable today. Never been into the store at Westfields Bondi Junction but will definitely go back for any phone or iPad need in the future.

Customer Service
Return Claim MadeNo
Store LocationFone King Westfields Bondi Junction NSW Australia
Kiarah B.

Kiarah B.Wide Bay-Burnett, QLD

Refusal of refund of faulty phone case

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationMYER centre Brisbane
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Complete Inhuman Scammers - avoid at all cost

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationCarindale
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Excellent Service

published

First time customers. Buddy was very professional, excellent communication skills and made the whole shopping experience very easy. He managed to source parts I needed for my phone repair overnight and kept us updated through the whole process.
Will now be repeat customers.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationTuggerah NSW
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Penita donovan

Penita donovanSydney Surrounds, NSW

Phone

published

Francesco was excellent & professional he is an asset to your company very hard to find someone like him
The 2 other guys knew their products & qualities as above give recognition to 3 professional employees

Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationTuggerah
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Michelle

MichelleSydney, NSW

Great service and products!

published

James was very helpful, professional and knowledgeable. He explained what better products I could be using and was helpful with replacing my screen cover. I will be back for more!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPitt St Westfield Sydney
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Mzgess

MzgessSydney, NSW

Unethical sales tactics. Cheap and nasty alternative brand to the Otterbox I asked for.

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBondi Junction
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Darya

DaryaSydney, NSW

Thanks Sally and Fone King team!

published

Sally was super helpful in explaining which purchase option would suit me most and took the time to explain the various options and physically helping me set up my new phone with accessories. Importantly, she did this all with a smile. I will be sure to come back again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWestfield Sydney
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MTM

MTMSydney, NSW

Luke was very helpful and knowledgeable about products

published

After purchasing new iPhone 11 only wanting to buy cover
Didn’t realise the importance having glass front /back
Luke took the time to explain why -about battery and running of phone

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAs I have been before after being sent there by Optus
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Jodie Smoley

Jodie SmoleySydney, NSW

Exceptional Customer Service

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMiranda
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Great product & customer service!

published

10/10 for product and customer service. Couldn’t fault Alex who was extremely professional, friendly and helpful. Thank you so much for all your prompt assistance tonight. My mobile phone and Fitbit screen protector makes both look brand new!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMiranda
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