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Fone King Physical store

Fone King Physical store

3.9 from 35 reviews

Reviews

(24)
(1)
(0)
(3)
(7)
  • Customer Service
    3.7 (26)
  • Job Satisfaction
    3.0 (13)
  • Product Quality
    3.8 (26)
  • Return Claim MadeYes (4) · No (20)


  • Verified customer

As quick as a pit stop in F1

published

At 330pm on Friday my iPhone was dropped and screen cracked in the city. At 4pm I visited Fone King at QVB. They quickly gave me an assessment, I also wanted a new battery, which they did for half price. To cut a long story short, by 430pm the Phone has new screen and battery and I was on the way. The phone works well after this, better than before. Great team!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFoneKing QVB
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J.burns

J.burnsSouth East Queensland, QLD

  • 7 reviews
  • Verified customer

Damaged my phone, took not responsibility

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationCarindale
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Melissa K.

Melissa K.Sydney Surrounds, NSW

  • Verified customer

Awesome Service

published

I never usually do this, but had to give a big rap to the guys at Tuggerah store. I have been in there before, but, as always, they were so helpful and I really appreciated how quickly they repaired my ipad, and the assistance I got with my new phone cover - Buddy must get a special mention...Thanks Buddy. I wouldn't go anywhere else for my device repairs.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationTuggerah
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Jackie

JackieMid West, WA

  • 2 reviews
  • Verified customer

don't ever use them people

published

We purchased life proof screen and case with lifetime warranty. The phone smashed first time it was dropped and phone no longer works. cost us a brand new iphone 10. They refused to fix phone. Even went so far as to say I should thank them it didn't break earlier. They didn't care at all and were very rude and impossible to deal with. I will I have told everyone in my social network to NEVER use them.

Customer Service
Job Satisfaction
Product Quality

  • Verified customer

Luke was fantastic

published

Luke was FABULOUS today! The most energetic and positive person I've met in a long time. Fantastic service. Very helpful. Made the whole experience of setting up my iPad enjoyable today. Never been into the store at Westfields Bondi Junction but will definitely go back for any phone or iPad need in the future.

Customer Service
Return Claim MadeNo
Store LocationFone King Westfields Bondi Junction NSW Australia

Kiarah B.

Kiarah B.Wide Bay-Burnett, QLD

  • Verified customer

Refusal of refund of faulty phone case

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationMYER centre Brisbane
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Complete Inhuman Scammers - avoid at all cost

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationCarindale
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  • Verified customer

Excellent Service

published

First time customers. Buddy was very professional, excellent communication skills and made the whole shopping experience very easy. He managed to source parts I needed for my phone repair overnight and kept us updated through the whole process.
Will now be repeat customers.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationTuggerah NSW
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Penita donovan

Penita donovanSydney Surrounds, NSW

  • Verified customer

Phone

published

Francesco was excellent & professional he is an asset to your company very hard to find someone like him
The 2 other guys knew their products & qualities as above give recognition to 3 professional employees

Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationTuggerah
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Michelle

MichelleSydney, NSW

  • Verified customer

Great service and products!

published

James was very helpful, professional and knowledgeable. He explained what better products I could be using and was helpful with replacing my screen cover. I will be back for more!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPitt St Westfield Sydney
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Mzgess

MzgessSydney, NSW

  • Verified customer

Unethical sales tactics. Cheap and nasty alternative brand to the Otterbox I asked for.

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBondi Junction
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Darya

DaryaSydney, NSW

  • Verified customer

Thanks Sally and Fone King team!

published

Sally was super helpful in explaining which purchase option would suit me most and took the time to explain the various options and physically helping me set up my new phone with accessories. Importantly, she did this all with a smile. I will be sure to come back again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWestfield Sydney
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MTM

MTMSydney, NSW

  • Verified customer

Luke was very helpful and knowledgeable about products

published

After purchasing new iPhone 11 only wanting to buy cover
Didn’t realise the importance having glass front /back
Luke took the time to explain why -about battery and running of phone

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAs I have been before after being sent there by Optus
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Jodie Smoley

Jodie SmoleySydney, NSW

  • Verified customer

Exceptional Customer Service

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMiranda
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  • Verified customer

Great product & customer service!

published

10/10 for product and customer service. Couldn’t fault Alex who was extremely professional, friendly and helpful. Thank you so much for all your prompt assistance tonight. My mobile phone and Fitbit screen protector makes both look brand new!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMiranda
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Maria

MariaSydney, NSW

  • Verified customer

Very Bad Costumer Care

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
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Anonymous

AnonymousSydney, NSW

  • Verified customer

Not so great service and refund/exchange policy

published

The customer service at Miranda's Fone King was not too great. I bought a phone case for $50 but the price did not make up for the phone case so I somewhat felt scammed. The fact that there's really no refund/exchange policy is quite a shame. The receipt stated that there was no refund or exchange but as soon as I went back to the store to ask for a refund, the staff said that they recently started the exchange policy. They should have updated their policy if that was the case. The staff were not so kind when helping to deal with the refund/exchanging for a new case. I think the store should put their refund/exchange policy in front of the store so customers know what they're in for.

Customer Service
Job Satisfaction
Product Quality
Store LocationMiranda
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Never Again

Never AgainSydney, NSW

  • Verified customer

How do you go less than 1 star?

published

Highly recommend shopping elsewhere unless you want to pay a lot more than the going rate for their services and not get the desired result. It seems they must have a large legal team as they are very quick to accept your money and then when you question anything, they can quote legally what they are responsible for according to consumer legislation. I would never use again.

Customer Service
Product Quality
Return Claim MadeNo

Alison

AlisonSouth East Queensland, QLD

  • Verified customer

Customer service

published

Today I bought a new phone from Telstra they directed me to fone king for a cover I came across Hilton who helped me he went over & beyond he helped me fixed my email & other things that Apple were to busy to do he deserves a pay rise or something from the company this is customer service at its best

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarindale
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  • Verified customer

Appalling customer service

published

I went in for a new case and was offered to replace my plastic screen protector because it was scratched. Before I knew it, it was done and the bill was $109!! I asked why and he had gone ahead and attached an expensive and different protector to what I had, without telling me. I also questioned why he attached a protector UNDER my case, and he claimed it was free with the front one. But the receipt tells a different story- commission focused and terrible human.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationQVB
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