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- Verified customer
Consumer Beware soggy meals
Absolutely disgusted these meals are soggy just nasty straight into the garbage bin they go (same day of delivery).
This ruined meal plan for the rest of the week, huge waste of time , picking out the meals online ect and my money, being on job seeker after losing my job due to covid -19 a quater of my payment for the fortnight has gone towards this, ill now struggle to have to outlay money for more meals to eat to survive.....
I'll be contacting on Monday as customer service hours seem limited (they deliver but don't work weekends) on how I...can recover my funds... I will not consume as i really don't think they look safe to eat [Irrelevant Material Removed]. There is not a possible way this food was delivered at a safe temperature to eat The same day it was delivered im having to dispose of it in the garbage..... Really not fair.
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- Verified customer
1 batch of 10 meals and NEVER AGAIN!
1. The food was delivered at my door at 1.35am! Waking my whole family. Deliver driver said it was normal. I was shocked!!
2. Incorrect food Delivered! I ordered 10 meals and they only provided 8 and the wrong meals.
3. I had my first meal and the food was average at best...
Major IT issues- food not delivered!
Started on keto plan with Foober in July- all was going well until mid October when I did not receive my weeks order, apparently there system cancelled my order, giving them the benefit of doubt I continued with Foober until the same thing happened again 2 weeks later, this really inconvenienced me. First time it happened spoke to there support team who said they will TRY and get good out to me- never happened even though I was willing to still pay for it. Also I have had experiences with them where they have delivered incorrect food to me- onl...y partially. Furthermore on many occasions the window time frame I select for my food to be delivered never arrives within my selection, again inconveniencing me so I have to wait for it in order to refrigerate it. Although food taste great the administration side of things is quite poor and my experience is a clear indication that Foober has major clitches in there IT system!
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Watery and weird flavours
I’m really surprised at all the good reviews for these meals.
As a family of five we ordered some to try this past week and - unanimously - we have found them to be just awful. Some were even inedible. Weird flavours and very watery, as if they’ve been frozen and then thawed.
Would never purchase from Foober again. Disappointing and a waste of money.
No customer service
I have been using Foober for 10 weeks. In this time, the menu has not changed at all. Meals that should not be spicy (i.e. shepherds pie) were so spicy at times, I couldn't eat it. There were many times that I tried to contact the company but it took a message, email and phone call to get in touch with them. I found a piece of plastic in my meal and when I advised them, they were not concerned, nor bothered to tell me what it was. The final straw was this week. My delivery was supposed to be on Monday but they did not advise that due to the p...ublic holiday, it wouldn't be delivered. At 6 pm the following evening, the food had still not arrived and yet, I had been charged for it 6 days previously. When I contacted them yet again, there were just excuses and never an apology. They were supposed to make my weight loss journey easy - not cause me undue stress!
Questions & Answers
I have sent an email to info. Asking about low salt or no salt options, my first week on, and I have to say I’m finding it hard to enjoy due to all I can taste is salt.
Hi V, thanks so much for sharing your feedback. Weve averaged salt in our meals to a level where we get minimal negative feedback on there being too much or too little salt. If you can notify us via email of the meals which are tasting salty then i will definitely pass it on to the chef asap.
Thank you for your reply, The dishes that I have found extremely salty are the Frittata, loaded lasagna (was salt loaded), in fact every cooked dish on week one menu,
I find that I need to add a cucumber, hand full of salad leaves or a tomato, otherwise it’s very hard to swallow, all I can taste is Salt.
I hope this is sorted, as I would love to continue to order my meals from Foober, the great news! I have lost 1 kg in the first week, only ten to go!
Can the meals be frozen at all and would this affect the flavour/texture?
Hi Jen, I am a customer of Foober therefore not replying in their behalf but they do say you can frreeze the meals. I haven't so I don't know if it would affect the flavour but I do they are all delicious. Ive tried many others and this is by far the best ever! Cheers
Yes I have frozen several meals - the lasagna in particular was just as good.
I let the salad thaw out at room temperature & eat immediately.
Does Foober only deliver to NSW?
Hi Jen we deliver to Victoria also. Which state are you from?
Perfect! I’m from Victoria. I also have one other question: Are the weight loss meal plans keto? I didn’t do well on a keto diet
Hi Jen, the weight loss plans are mostly calorie based, only the keto plan is keto. The best option for you would be to do the calorie calculator which will recommend the best plan :)
|Category||Food Delivery Services and Diet & Weight Loss Programs|
|Meal Type||Packaged Meals|
|Meal Plans Available||Yes|
|Products Offered||Ready Made Meals and Recipes/Meal Plans|
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