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Ford Dealers

Ford Dealers

1.7 from 203 reviews · View Statistics

Reviews

  • Product Quality
    1.2 (27)
  • Return Claim MadeYes · No (34)
  • Customer Service
    1.1 (32)
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Leonie
Leonie
  • 2 reviews
  • 1 like

Poor Customer Service

published

Made two separate new car inquiries at Coffey Ford and no-one bothered to get back to me. So I decided to give them a call. I spoke to a salesman a week ago who took all my details, name, number, trade in details etc. I sent him some photos for an evaluation and I'm still waiting to hear back. I have since found out the cars I inquired about have been sold so I'm guessing nothing in it for them so they couldn't be bothered getting to back to me to tell me that. This so called profession deserves their bad reputation. I was a returning customer but no more, and that goes for my 5 family members who all drive as well.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCoffey Ford
Josh L.
Josh L.Sydney, NSW

City Ford Sydney

published

City fraud I like to call these thieves.
Quoted prices triple the price.
I sent my car in as the engine light come on, they then try up sell everything else before even seeing why the engine light was on.
Quoted $490 to change a MAF sensor. Which was reading a a fault code. Caused by the Wesfil filter which was install.
Quoted over $1000 to change 5 glow plugs. $290.75 for 5 glow plugs
Any good mechanic will have this replaced in 1-1.5hrs this equals $700-800 in labour.
They came back with $2700 to fix other issues they had found.
I told them to finish what they had started and will go else where.

Beware of city Fraud Sydney!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCity Ford
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0.0
(1,234)

Stay away from ford! Specially the ranger raptor!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Bait Advertising

published

Contacted Ford about ordering a Mustang Mach 1 and the salesman told me they are all under contract. Amazingly enough they had all just been contracted this very day, his State Manager had only just called to let him know. So I mentioned to him it would be good of Ford to put that on their website, to which he replied, "yeah, they're never going to do that as they want you to inquire and then expect us to down sell you to one of the cheaper models". Real Estate Agents get in trouble for this sort of thing but a car company? Do what you want. You can make up your own mind from here.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Victoria
VictoriaSouthwest, VIC

Ford Fiesta wheel nut lock

published

My son has a flat tyre and is unable to remove the wheel nut as the lock is damaged.
Asked Geelong Ford for assistance to help remove the nut or buy anew lock with the answer
“We don’t make them any more so don’t bring the car here on a tow truck as we can’t do anything.”
What a joke you are Ford!! It’s your car and only 9 years old
Luckily my son had a flat in our local town and not on a highway in the middle of nowhere!!
All this drama for a flat tyre
Now have to get the RACV, a tow to someone who might be able to remove the tire!
Will never trust to buy a Ford car ever again!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGeelong

Run! Don’t go anywhere near a Ford dealership

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerah
1 comment
Greg
Greg
Barbara Durham
Barbara DurhamGreater Melbourne (Outer), VIC
  • 5 reviews
  • 4 likes

The boot electricals to Ford Focus could not be repaired for over 11 months; so I gave up and bought a new car.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEssendon Ford
Rick W.
Rick W.South East Queensland, QLD
  • 5 reviews
  • 2 likes
  • Verified

Nova Ford Caboolture service

published

Booked in a week ahead of time for a service and airbag recalls on my 2017 Wildtrak.
These people are abusive incompetent liars.
They had my car for two full days, then to make it about me not them they accused me of swearing at the receptionist, I had 4 witnesses with me and recorded the phone call, I didnt swear or abuse anyone
The service Manager is an idiot that chose to abuse me. (I videoed the whole thing). He threatened to take me to court if I told people what went on. (Good luck with that, so I can counter claim for damages)

Take your vehicle elseware these blokes are incompetent, they'll apologise and then abuse you for their stuff ups

Incentivised ReviewNo
Return Claim MadeNo
Store LocationNova Ford Caboolture Queensland
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0.0
(1,234)
v wagmann
v wagmannSydney, NSW

pathetic

published

problems with Ford Transit , van out of action for 7.5 weeks , no loan car provided even though problems are under warranty .Ford are saying it because we drive the car too much ... are they suppose to be parked & not used ??? could not find a dealer willing to take it for repairs . they give you case manager who is pathetic & can do nothing & no one take responsibility

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationnsw
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NOT HAPPY FORD

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Truth Serum
Truth SerumSydney, NSW
  • 2 reviews
  • 1 like

Ford Falcon XR50T - MINT

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPower Ford
HVD
HVD
  • 5 reviews
  • 6 likes

Beware of Thompson Ford Parramatta

published

Bought a car 6 months and within 2 weeks started making rattling noises. They brushed it off and did a temporary fix. The noise started again in a few days and is ongoing. They are very untrustworthy and once they get your money they don't really care. Customer service and care is completely absent. Stay away from them as far as possible. I have now approached Ford Australia customer service, who have suggested another dealer to get the issue fixed. Never again will I buy a Ford .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationParramatta
Wolf
WolfSouth East Queensland, QLD
  • 5 reviews
  • 5 likes

Disappointed

published

Transmission module, air-conditioning, and door lock latches have problems. Customer service is not good. I would buy a Japanese made car next time.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo

Ford Service appear to be uninterested in servicing Ford vehicles

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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0.0
(1,234)
Joe G.
Joe G.Sydney, NSW
  • 3 reviews
  • 1 like

Ford juga water leak at less than 100,000

published

I have had my kuga titanium since new. Always serviced at ford on time. At approx 90.000kms I had a coolant leak. I told the ford service centre and they told me well the car has almost 100.000 so what do I expect. This stuff happens. I contacted ford and they said the car is out of warranty so bad luck. I was quoted $700 by ford to fix it as it is a leak from the the thermostat housing. What a joke and bad service. So much for bringing the car to ford for service. Major disappointment. This model also had a recall for overheating which was done on my car. I believe this may be the cause but ford has washed it's hands on the issue.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationThomson ford
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Questions & Answers

 Helen  Dempsey
Helen Dempseyasked

Does anyone else own a 2009
Ford Fiesta that has needed numerous new alternators. No reasons given from Ford, just a cost of $860 every 2 years. Think I’ll sell, no more Fords for me!!

No answers
Matt222
Matt222asked

I signed a deal with a ford car yard. I wont name and shame just yet. Took it (kugar) for a test drive drove well and negotiated a deal i think was good for myself. Vehicle was in stock have not heard anything from the salesman coming up to 7 days. Apart from the contact initiated 2 days ago asking when i could collect my new. No real answers given other than ford had to release it. How long should i have to wait is my question and am i being unreasonable to think more contact should have been made?

1 answer
Ash Tous
Ash Tous

They have asked my wife to pickup 5:30 pm ... it was dark in AUG 2016. She couldn't check properly. When I saw the car i have notice rings have damaged badly and it was issue with front tier and also break issue (making noise) and wheel alignment require.
We took some photos and send them by email a day after.
When they have checked in workshop their mechanic told me who give this car road worthy? when i said your company they kept quiet and that mechanic never came back to us.
After 6 month still we have issue with break and it is the disk issue, also rings and tires never replaced same issue, they just did wheel alignment.

I love ford territory this is my second territory but I told every one and I recommend everybody "Never ever buy from BAYFORD IN EPPING. They are NOT trustworthy and NOT honest".

Sina
Sinaasked

Ok. Has anyone paid for a quote on a vehicle? This would be the first. mmmmmm after reading these reviews. I feel my dad was been scammed.

1 answer
SandyG
SandyG

Hi, You never pay for a quote on any repair on any car. You should promptly go back for a refund and report this person to fair trading. No work was undertaken so this is a con.

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