Reviewer Photos & Videos
Won't be Back
Today I took my car to Pacific ford because a part within the lever gear shift had broken and the gears were no longer gliding into position for gear change. I was asked to bring the vehicle in later so that the problem could be ascertained.
I was then told that my warranty had expired and that this ($82) part would be chargeable so I said that Id just purchase the part and have it fitted by my service agent.
At this point I was told that the time taken to identify the issue would need to be billed; He asked me if this was the car ...
Air conditioning fg ford ongoing complaint
This is a complaint regarding intermittent air conditioner fault as per past complaint fg and territory ongoing
I did contact ford but since my vehicle is out of warranty my request was invalid
I cannot take my grandchildren out in my vehicle on a hot day because I cannot trust my air conditioner sometimes hot sometimes cold not safe for them it seams ford does not care about children just there pockets
Of you check Ford's website this complaint was servers during 2010 but never acknowledged
So much for the trust in ford out if warranty issu...
Thompson Ford, Church St Parramatta
LIES, LIES & more LIES!
They wouldn't divulge their finance rate until after we had signed their finance contract, we got our finance elsewhere.
Told our Everest had a would get a full factory service & detail on delivery (crap), on Fraser Island less than a month later it ran out of Ad-Blue which stops the engine & won't restart until it is replenished.
Mismatched tyres on a 12 month old vehicle with just 20K on the clock, how does that happen?.
Love the Everest, would never use Thompson Ford ever again!
tyre pressure sensor malfunction on the dash YLQ 22F
This error message has been popping up since I bought the vehicle new in Nov 2016. It appears more frequently, but not exclusively when towing my caravan. The pressures were checked and the van has weight distribution bars to even out the weight, transferring even load to the front. Every service has failed to rectify this problem despite various strategies. Called customer service who assured me NO-ONE would be getting back to me regarding this persistent and annoying problem.
Dont pay for Ford services
I bought my FG XR6 new and had every service done by the selling dealer. They were forced to repay a substantial amount due to overcharging me. Then my vehicle developed a starting problem the day after a sheduled service. I returned it to them and they investigated (guessed) what was wrong. They were never able to find the problem even though I spent almost $2000 and in the end, advised me that the cylinder head was faulty and would need to be removed to investigate further, this was going to cost me $3700 with no guarantee that this was the i...ssue. They could not qualify why the head needed to be removed, they were just guessing yet again. Took the car to the REAL mechanics at the NRMA. Testing showed 2 faulty ignition coils and a faulty spark plug. Problem fixed. I no longer own a Ford and never will again, they are rude and have no idea with anything other than basic servicing.
Reef City motors Ford terrible for warranty work
My 2017 Ford fiesta makes a terrible noise in reverse. Despite many inspections and multiple attempts to fix the issue including replacing a master cylinder Ford cannot fix it. Now they say it's a normal noise and even tried to blame it on driving style. Simply not true.
ELN FORD TUGGERAH SERVICE
Very happy with my Ford Fiesta 2014. Grateful to office gentleman who helped me unstick the bonnet catch; and to the technical gentleman who attempted to make my new key talk to the car's computer.
THUMBS DOWN to the rude attitude of the Service Manager and his Receptionist for treating me as if I were a trouble maker when it took three visits to get the new and costly key to work.
Had a call from Sales asking if I were ready to upgrade my car. After this negative experience, doubt it will be a Ford.
Crap service & crap cars. So bloody unreliable!! Won't buy a Ford ever again, scorned Ford buyer
Bought an XR8 UTE, absolute piece of crap. Have spent nearly 6k now getting it repaired, paid 10k - not worth a grand, absolute piece of crap ! Would not recommend buying Ford's, especially BA UTES.
Byrne ford chermside
Had deal with byrne ford chermside
agree on trade deal and waited over 3 months for new car
when it comes to do the deal they just played me like a preschool kid and walk away acting like we don't know what you talking about and offering thousands less for my car that we agree on ......Liars !!!!!!!!
Do not use these people: you are likely to leave the premises with more problems than you entered with. Fairly hostile, negative response to customer complaints about sudden appearance of previously non-existent faults. Go somewhere else, management changes every year or so anyway.
Ford Ranger Wildtrak
Bought a Ford Ranger Wildtrak from Macarthur Ford Campbelltown over the weekend, I found the customer service exceptional and friendly, answered all my questions and offered helpful advise.
I would recommend anyone thinking of buying a new car to stop in and experience the service for themselves.
STAY AWAY from Ford
Worst customer service during warranty claims. Car will fall apart costing you big $$$ soon as the warranty runs out. Noises coming from everywhere. 5 year old car sounds like 50.
Recall...No issue Found
We purchased a ECOLPG gas exclusive Ford XR6 in 2012 which was recalled in 2013 for an "inspection". Our car was stamped with a "7" in lieu of a "5" which was deemed to require a new head under warranty. The head on our vehicle failed at 178,000 kilometres and we were informed by the repairer that the exhaust valves fitted to our car were only suitable for petrol engines and were not designed for an exclusive gas fueled vehicle. After making enquiries with Westpoint Ford in Werribee who conducted the recall, details of the works were "unavailab...le" given the inspection was conducted some six years ago. Ford when contacted were unable to furnish these details as well and have denied any liability. We have previously purchased 8 or 9 Fords and have arrived that Fords and its Agent stand behind their product and work, a hell of a long way behind, so not only would we never buy another Ford vehicle which was probably due in 2020 but we will never buy off a Ford dealer again
Very poor customer care
I brought my car in for a booked service on (7/5/19) and at 1600hrs the service man called to tell me my car was not ready due to transmission issues which were apparently fixed before, the previous year. At midday on 8/5/19 I was informed that my transmission could not be fixed until I bought a new battery. I asked what happened to the battery but I was told it just stopped. I have never got any issues with my battery, no previous warning and the only explanation I was given that the battery just does not work anymore. I don’t believe my car ...battery that was working perfectly in the last 24 hours just stopped without any previous issues or warnings. Unless during servicing someone did something wrong and the battery was damaged. The battery was working well before service and i had no issues with it and then during the time that the car is under the care of Ford the battery just dies with no explanation. I duly explained this to the assistant manager and all I got was if you don’t buy a new battery, we won’t fix your transmission (which is under warranty). I was not given any explanation on how the battery just stopped working!! Dear Ford, I may only be one customer but all customers are important after all the service is not free. There are many service areas around Perth. We all deserve proper explanations and good customer care. I bought my car at Titan ford and I have always serviced there but at this point it’s a decision I deeply regret.
Ford Fiesta Faulty Transmission
After 8 years of being stuffed around & told that the transmission on my Ford Fiesta was still being "worn in" or "the software needs to be updated" i lost trust with Ford & especially City Ford Rockdale. I have had a case opened up by Ford Australia & have dealt with a case manager for the last 2 months only for them to tell me again that there's nothing wrong with the vehicle even though the mechanic at Ford Rockdale told me the car is a lemon & Ford should be giving back everyone who purchased these cars a full refund.
I have also been told...that if i am after a payout or some sort of compensation the car would be valued as it currently is. How is that fair? When i bought the car in 2011 it was already faulty. I took it back to Ford Rockdale multiple times after i purchased it & was just turned away every time but now i'm told because i took so long to report it the car value has gone down. I lost trust in Ford Rockdale which is why i refused to to back & get the car serviced with them & just dealt with the issue as it was far easier than being treated like an idiot. Then it comes out in the media that there are issues with the cars & Ford have been lying about these issues. I was also told that a full payout would be highly unlikely as my car has only had 2 clutch replacements & owners who were getting full payouts have had 8 to 9 clutch replacements. It's a bit of a joke if you buy a brand new car & have to get 8 to 9 clutch replacements to make the car driveable. This is totally unacceptable from Ford Australia & my dealership City Ford Rockdale. As a consumer i have been sold a faulty product & have dealt with it since 2011 & now am being told "if" a payout is applicable to my case then it would be at the current value of the car. I wouldn't even be able to sell this car for more than about $1500 & it's in great condition & only done about 79,000 kms in about 8 years. I will be taking this further & i urge all affected Ford owners to contact Ford Australia & start an individual case. Don't take no for an answer & stand up for your rights. It's in Ford's best interests just to say no to everyone regardless of their individual cases but keep pushing them & opening new cases until you get a favourable result.
Disgusting after sales service
While testing driving a second hand car there was a few noises coming from the motor and a chip in the windshield. Was told it would be fixed up in the full service. We stupidly took the car before that happened and made a appointment for full service. When we picked it up was told that it had already been serviced when they got it so the noises and windscreen still remain.
We confronted Salesman and Manager only to have a play on words and total denial from the salesman. Out of the kindness of their heart was told they would fix the windscreen and that was about 2 weeks ago and still haven’t heard anything. Totally ripped off.
Victory Ford worst dealership buy elsewhere!
Disgusting customer service, rude arrogant and dishonest sale staff. Buyer beware. Avoid dealing here at all costs. Won't deliver on promises and will trap you. Sub standard product delivered and not interested in fixing faults, salesman only got more abusive. Ford Australia not interested in resolving sales complaints and no reply from dealer owner.
Ford West Gosford
"If you own or intend purchasing a Ford read this.
This business has forgotten what customer service is, the Ford ecosport we bought new from this dealer is a complete lemon at only 2 years old.
Ford were fined $10 million dollars for unconscionable conduct in 2018 in relation to this model vehicle. Ever since April last year Ford Gosford have tried to dodge and weave saying its Ford's issue. I have had an independent mechanic who is licenced and does work for the ACCC look at it and say its the worst car he has driven. Ford Gosford claim the...
FORD VICTORY NSW insulted in front of my kids by sale person
i called Ford Victory NSW to book for a test drive for Raptor
when i arrived the sale person informed me that hes has No raptor available for test drive drive
,they didnt told me that when i made the booking ,so i drove 25Km for nothing
the sale guy then tell me i can test drive the Ranger XLT 2 liters as its exact same engine as Raptor
ok i am here so i might as well ,that will give an idea of what the Raptor got under the bunnet
but then the sale guy tell , can you buy the raptor today (valued $87 000) after the test Drive Ranger XLT
i said no of course i cannot buy a car before having a test drive
then he tell me
no point doing a test drive if you cannot buy today !!!
i told him i didnt like he way of pushing me ...
Titan Ford Melville
Very very disappointed with the level of customer service. Booked Ford Ranger for factory recall for installation of heat shields 2 weeks prior and 60000klm service. Conditional they will do both the same day. Contacted again a week later to check they had heat shields they confirmed they did. Then I receive a call day before they don't have any heat shields. I explained I was taking a day off work when booking hence the early booking. I subsequently cancelled the service. The service representative then became quite gruff and rude. I have sin...ce contacted another dealer. They explained to me up front the heat shields are out of stock and have been for awhile took my details and will contact me when available. Very Polite and professional. My service is being done today elsewhere. I will never use Titan Ford again. How much does Titan Ford spend on advertising to get customers and then have one of the service representatives to throw it all away.
Questions & Answers
Does anyone else own a 2009
Ford Fiesta that has needed numerous new alternators. No reasons given from Ford, just a cost of $860 every 2 years. Think I’ll sell, no more Fords for me!!
I signed a deal with a ford car yard. I wont name and shame just yet. Took it (kugar) for a test drive drove well and negotiated a deal i think was good for myself. Vehicle was in stock have not heard anything from the salesman coming up to 7 days. Apart from the contact initiated 2 days ago asking when i could collect my new. No real answers given other than ford had to release it. How long should i have to wait is my question and am i being unreasonable to think more contact should have been made?
They have asked my wife to pickup 5:30 pm ... it was dark in AUG 2016. She couldn't check properly. When I saw the car i have notice rings have damaged badly and it was issue with front tier and also break issue (making noise) and wheel alignment require.
We took some photos and send them by email a day after.
When they have checked in workshop their mechanic told me who give this car road worthy? when i said your company they kept quiet and that mechanic never came back to us.
After 6 month still we have issue with break and it is the disk issue, also rings and tires never replaced same issue, they just did wheel alignment.
I love ford territory this is my second territory but I told every one and I recommend everybody "Never ever buy from BAYFORD IN EPPING. They are NOT trustworthy and NOT honest".
Ok. Has anyone paid for a quote on a vehicle? This would be the first. mmmmmm after reading these reviews. I feel my dad was been scammed.
Hi, You never pay for a quote on any repair on any car. You should promptly go back for a refund and report this person to fair trading. No work was undertaken so this is a con.
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