Online ordering is now a joke
Beware buying online. I have often ordered online from Forever New over the past few years, but the past two orders have been seriously messed up. In this current order they have sent one incorrect item, double of another item and one item is missing. I have just called their customer service line to sort all this out and after being on hold for 10mins (being repeatedly told my call is important to them), I was instructed to email them and hung up on! I'm afraid they've lost my custom - it's too much hard work.
Online order return policy is unacceptable
I have ordered two items online. As you know, online purchase is somewhat a risk. Now the items do not fit and I can only get a store credit but no refund. Will never buy online from them.
I love forevernew look and styles and quality.
I am very regular customer of forevernew but with my few last experiences are not good with the sizing and exchage and return.
I purchased a coat online but unfortunately size 6 and 8 I tried in store but both sizes were not fitting me well.
So I told them to exchange it or give me the same value amount product.
I used my $25 birthday loyalty voucher along with extra payment.But for exchange and return they told me they can't refund my birthday voucher which is not good.
And sizing is not correct for au6 and au8.
So bad experience and alot of time waste.
The reviewer stated that an incentive was offered for this review
- Verified customer
Great product, poor online service
Unfortunately, the online service was extremely poor because of the misleading automated emails that advise of an item being cancelled and not collected when it’s otherwise.
On the good side, the in-store staff is very helpful and made it easy to return an item for a different size.
To summarise, suggest to improve online service or shop in-store.
Questions & Answers
What is the sizing like does it run small or true to size
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