God you gatta be joking
Ordered size 39 for shoes received 39 yet couldn't even put my foot there
It looked like size 36
Told my sister she was like; didn't you know for "forevernew" you gotta order at LEAST 2 sizes up if not 3!!
What is it porcelains dolls sizes??
Refusing to exchange
I was at the Frankston branch in Victoria and I was extremely unhappy with the service of (Ashley) I purchased a dress in a size 6 and I am a size 8. I have my recipe and this was a full price item bought only a few days prior. I was refused a exchange to my correct size and no refund either. I then spoke to another nice girl Elise wonderful service kind and so helpful because of her I will remain a frequent shopper at this store.
Disgusting customer service at Bankstown Centro
I bought an iphone case and it’s faulty. I went to Bankstown store the day after and they refused to give me a refund. The staff said it look normal to her and ask me to exchange to something else. I will never come back that store again.
- Verified customer
COMPLAINT FOR MID CITY SYDNEY, COMPLIMENT FOR WORLD SQUARE SYDNEY
I wanted to share a complaint as well as a compliment about two separate Forever New stores in the Sydney CBD. This will be also posted on product review sites.
The story began when I bought a few items from the Sydney CBD Flagship store. I bought a coat, a pair of earrings and a scarf for a friend. The scarf was displayed on a round circular hook and I assumed it was a scarf for the neck. I was in a rush and did not try it, nor did I take it off the hook. When I got home I realised it was so small and it was in fact, a head scarf, not a stand...ard neck scarf. My friend wanted a short neck scarf so I wrapped it back up and ensured I went back to the store the next day at the first opportunity to get a refund. I purchased my items with 20% off (they had a store discount that day) and I also had accumulated enough spend for a $50 Forever New Member Rewards voucher. The Mid City Sydney Flagship store is 8 minutes' walk from work and my home. I always shopped there ever since it opened. To be really honest, the store is mediocre in terms of friendliness and good customer service but I don't have high expectations of anyone and I shopped there due to the large range, stock and that it's convenient for me. Only 2 girls there are very friendly and nice, and the rest of the staff are just there to man the store. The process to get this refunded was extremely painful. In the end I never got a proper refund anyway and I will explain why. As soon as I asked for a refund, I was told they can't give me one because they don't refund headwear. I explained several times (and the manager got involved at this point), that I had no idea it was a headscarf, I returned it the next day, never wore it, was intended for a friend and it just did not look like a headscarf and no one would have known that it was. It would have been nice if someone at the counter said to me this is a headscarf therefore there are no returns but no one advised me of such a policy when I bought the item, nor did the receipt have any caveats. When I go and buy underwear at Uniqlo, they always say, you can't refund these because it is underwear. Now that's the service and advice I would expect. Underwear and earrings are no brainers to me, but yet, other shops state it upfront anyway. How is anyone suppose to know that headwear isn't refundable ESPECIALLY when I didn't even know this was headwear? It was literally a piece of large square cloth with a very floral pattern, and anyone would not know it was a headscarf. The manager at World Square even said to me, I didn't even know we sell headscarves. The manager debated with me for a while and she initially refused to refund me or give me any compensation. Then I expressed my dissatisfaction and she said that she can only give me a gift card. This was not the end of it. I was then told I would be only give $13.99 back when I should have been given $19.99. This was because I used my $50 gift voucher and the gift voucher takes a portion off every part of a sale (which means $50 is spread across the three items I bought). The manager was trying to make me take only $13.99 back when I paid $19.99, saying that it's a 'SYSTEM' constraint. Well that's honestly not my problem and not good enough. And to be honest, very dishonest, and unethical and a lame excuse. It is NOT a customer's problem that your systems cannot calculate a sale effectively and accurately. My response is - solve the problem. Don't make it mine. After another debate and explaining that if I DID NOT buy this scarf, I would have still been eligible to use this $50 voucher with no mininum spend required, and I threatened to complain to head office and escalate further, AND I also stated I had a similar experience once but the staff at World Square Forever New were able to overwrite this and refund me fairly, the manager proceeded to claim that they were not supposed to do this, then offered me the gift card as a 'one-off goodwill gesture'. I don't know the internal procedures but I was told she was a new manager (and having shopped there for so many years, yes she is new), and I was told by another store manager that there are discreet ways to get around this if she really want to provide me with great customer service, I feel she could have done a whole lot better but she just didn't want to. I felt this manager at Mid City tried to make it difficult for me at every step of the way. I found out from ANOTHER store manager at ANOTHER shop later on, that she could have given me a full monetary refund if she wanted to, so I point the blame at the Mid City Sydney store manager for making this entire situation much more complicated than necessary, putting a very bad taste in my mouth and totally wasting my precious time.
Questions & Answers
What is the sizing like does it run small or true to size
|Category||Physical Shops and Clothing Shops & Brands|
|Contact Number||1300 720 687|
|24-Hour Phone Contact||No|
|Online Live Chat||No|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Clothing Type||Formal / Cocktail, Tradie / Workwear and Wedding Dresses & Bridalwear|
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