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1 star for the terrible customer service and return policy!!
I am in Victoria and the stores are closed due to the lock down, so I placed my order on line. First problem I had is that they didn’t have my address and when I called customer service they literally said there is nothing they can do. I ended up using my friends to place the order. I ordered a size 8 (which is what I usually wear) and that was too small, so I made a exchange request for size 10 (which I had to pay - and they didn’t even allow me to send that with express post at my own expense, saying this is done through their system). By the...time I got the level from them, size 10 was not anymore available so I cancelled the exchange (As they refused to give me a refund and didn’t want to get a credit back). I ordered size 10 in a different colour And of course paid for it (as I could not change the one I had with a different colour) but after few days, size 10 in the colour I initially bought was again available.. so I tried to make an exchange request and this wasn’t possible as I had already done one (although I never sent that order and I cancelled the request). I called customer service and they literally told me there is nothing I can do... all I can do is buy the size 10 (which was not anymore on sale) and take back size 8 for a credit when the stores reopen. It’s a shame, cause they have really nice clothes, but this customer service & their policy it’s a no no. Will never buy again..
I have been a very loyal FN customer for years. I am very disappointed in a recent service. I had purchased two coats a while ago and both were same style/model and size. One for myself and one for another. My coat is alright however the second one has lost all its seams and is ridiculous and only been worn twice. I approached them online regarding this and firstly they are very blunt and rude - then if they escalate they ask for details and when you actually provide proof they again deny and shove you off. I am now going through the reviews be...low and I can see that I am not the only one that has been treated this way. I had a very high opinion about FN but not anymore and I will be telling all my friends about this. They now want me to spend more than the coats value in recalling the item from a different country, sending it to them and not even knowing if they will look into this or refund me for this faulty coat. That too when the entire globe is in lockdown. They have these cheap sneaky time delay tactics always have an excuse to avoid taking ownership for their faults. I urge you all to stay away from them and never purchase no matter how long you have been a loyal customer because that my friends isn't something they value and are concerned with. They just want profits and don't believe in customer satisfaction.
Poor experience, appalling customer service, will never shop there again.
I bought 2 jumpsuits online, both very very similar, both size 8, one regular, one petite. The regular was too long but fit well in the body, the petite was perfect length but too short in the body. I'm only 5ft 1inch so petite is generally plenty big enough. I decided to keep the regular to get it shortened and return the petite. They refused a refund as they were sale items, i don't know of any other store that has this ridiculous policy, especially when customers haven't had the opportunity to try item on. When i complained they said too bad, that's our policy if you're not happy speak to the ACCC. Worst customer service, this was the first and will be the last purchase i make from the company.
- Verified customer
Nice but over priced
I love forever new but I think it is over priced and the sizing are off. Sizes run small and not designed for girls with curves . Good quality products though
Questions & Answers
What is the sizing like does it run small or true to size
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