Lost gift card
I know it is started in their policies that they won't re-issue lost gift card, but they also wont help locate the card numbers even if you have proof of purchase. This is the first brand that I have come across that provide no help with lost or stolen gift cards
Love to shop at Forever New. On trend seasonal pieces that always work. Great and true sizing when ordering online. Have had no issues at all with online and instore.
I had a really good experience with customer service online who had to redirect my order due to working from home in the pandemic. I love their simple, but chic or classy tops for any occasion and their coats and sizing for smaller women, too! I am obsessed with their tops mainly because the quality is also better then zara for example and fit me better than portmans or cue. Online or in store, always a pleasant and good experience. Compared to other on the market- average pricing.
The reviewer stated that an incentive was offered for this review
I love everything about thoer product. Given the price we pay foe the product. The packaging could be so much better. There is no packaging. If you do an online order it does not even come in a box. I brought this $250 coat online that came only wrapped on a plastic. So disappointing!
Loyalty Rewards and online sale items
Most of the items which are Ava in online, are not in stock, they cancel the order but even after that still available in the website.As per their new rules loyalty vouchers can be claimed for full price items but there is hardly any without a disc. These are more like promotional vouchers rather loyalty vouchers as most of them can’t be used or no point of using them because if you buy a full price item with the vouchers next week they are in sale and that’s much cheaper.
Quality and design I love but I m very disappointed with what I have men...
- Verified customer
I’m currently overweight and was struggling to find pretty clothes that look and feel good. The curve range from forever new, just wow! Feminine, stylish, stunning. I was and continue to be impressed by the quality and design. Extremely satisfied customer
I purchased a pair of shoes just before the lockdown started. Didn't get chance to wear them obviously, just wore them recently and the inner lining of the shoes was ripping apart in just one wear. Called them with a complaint and was turned away because their policy is only 14 days even for faulty items. Poor quality and a customer service to match!
Love everything about them!
Always wonderful service and quality clothes! My go to store when I need new outfits. North lakes, Chermside and Brisbane city stores have been such wonderful experiences and exceeded expectations
God you gatta be joking
Ordered size 39 for shoes received 39 yet couldn't even put my foot there
It looked like size 36
Told my sister she was like; didn't you know for "forevernew" you gotta order at LEAST 2 sizes up if not 3!!
What is it porcelains dolls sizes??
Quality and Comfort
I have now bought four pairs of Forever New jeans In-store and Online and absolutely love the fit. They are so comfortable and the quality is excellent. They fit perfectly around the waist and are easy to go about everyday life, including being comfortable bush walking. I am also very happy with the ribbed poncho I received as a gift recently. Perfect to pullover when cool.
Excellent quality clothes
I never had a problem shopping online with Forever New brand and not a single piece of clothes I bought from Forever New is bad or meh quality, they are always very nice quality, true to size and feel expensive. Love love love.
Strange online system, unfair return policy and need to improve customer service
I've shopped at forevernew for a while, both online and in store, and I've noticed a few things about the company. First their sale clothes are almost doubled of their full priced items (if you search the full priced dresses on the website, there's only 3 pages of them, but the sales dresses got 6 pages), this is ok, but their sales items are 99% not in stock in store, which means we can only buy online without trying. With online purchase, there's $75 minimum for free shipping, this is fair, but when it comes to exchange a size, we customers h...ave to pay for the postage to return it to their warehouse, I've never seen any other major online shopping stores where customers have to pay for the return postage in Australia. Of course your other option is to return the item to store yourself which doesn't cost anything, but that means if you only want to get a different size, you have to purchase again online to a minimum $75 to be qualified for free shipping... I don't know if forevernew is trying to move to a online shopping store like many other retailers, but if so, they need to do much better in their return/exchange policy. Second thing, Forevernew's online system is quite a mess I would say, I've had at least three experiences recently when I was told the items I bought online is actually out of stock, but guess what, when I looked at their website afterwards the exact item and size is still showing as available, so I did an interesting experiment of asking a friend of mine to buy the same thing again with her account, and her order got shipped successfully?! So when I raised this issue with Forevernew's customer service, the answer I got is just occasionally their items could be out of stock, but when I asked them how can my friend got the exact same thing that was cancelled in my order, they just can't give a reason. I think Forevernew definitely needs a better IT team to work out their online system, because I noticed that all the items that were cancelled in my orders are still available to purchase even one week later...Many times when I inquire about their system like when I never received emails of tracking or order confirmation etc, the answer I received is that there's a technical issue, it just leaves me the feeling that they definitely needs a better technical team, (btw recently they refunded me twice with another out of stock cancellation, I guess that's a pay out for a problem-ed IT system). The online customer service is generally polite but with little knowledge of how the system runs. When they can't answered the question I asked, they just go silent without reply. I was once offered to complain to their manager Albert, but never really received a response from this so-called-manager (doesn't even know if he exists or not). Overall, I think forever new is losing over the market. I'm not commenting on the quality of their clothes, because like all other brands, they got good and bad quality clothes. But with the price ranges of their clothes, I'd rather go to Reviews or somewhere else. The fact that their sales items almost doubled the full priced item says a thing about their price. I honestly don't think the price (full-priced) of Forevernew matches with the quality and services anymore. PS. Forevernew recently (Dec 2019) changed a lot of things in their policies and reward systems. All their vouchers are not usable on sales items anymore, but only on full-priced item. Like I mentioned in the beginning, probably less than one-third of their items are full-priced and in store, most are on sale and online. I just don't get it why they are not allowing customers to use vouchers in sales item anymore, if in face, they're encouraging more online shopping on so many sales items, and place so few items in store. To be able to compete with other new retailers, Forevernew should definitely better plan their marketing and improve their system!
Never had a problem shopping at Forever New. It’s my favourite place to shop. The clothes always fit well and are put together nicely. The Service is always fine. I’ve bought clothes on sale online and have never had a problem returning/exchanging them.
Highpoint Forever New is on point! I had the pleasure of shopping there today and the girls were so lovely and helpful and tBeing older, I didn’t think of shopping there, but after today will be back! Well done Forever New Highpoint!
Not happy about online purchase
Not happy.. i purchased a product online.. next day i was advised that the product is out of stock... i called the customer service they advised that the dress it's sold out and they have one left in qld.. they did not want to stock transfer... i offered to pay shipping again on my cost they said it can't be done.. Not happy at all because i really wanted the dress..
Online ordering is now a joke
Beware buying online. I have often ordered online from Forever New over the past few years, but the past two orders have been seriously messed up. In this current order they have sent one incorrect item, double of another item and one item is missing. I have just called their customer service line to sort all this out and after being on hold for 10mins (being repeatedly told my call is important to them), I was instructed to email them and hung up on! I'm afraid they've lost my custom - it's too much hard work.
Disgusting customer service at Bankstown Centro
I bought an iphone case and it’s faulty. I went to Bankstown store the day after and they refused to give me a refund. The staff said it look normal to her and ask me to exchange to something else. I will never come back that store again.
As a regular forever new customer it is disappointing to say that the customer service itself was a poor service. I guess considering a store transfer just when requested with a valid reason, shouldn’t not be that difficult, it took two weeks for them to say “NO” and left me utterly disappointed and disgusted by the attitude of the person from customer service. Such a waste of time. Will never ever purchase from forever new.
Questions & Answers
What is the sizing like does it run small or true to size
|Category||Physical Shops and Clothing Shops & Brands|
|Contact Number||1300 720 687|
|24-Hour Phone Contact||No|
|Online Live Chat||No|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Clothing Type||Formal / Cocktail, Tradie / Workwear and Wedding Dresses & Bridalwear|
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