- Verified customer
Overly Complex RPL Process, Waste of Money, Lack of Accountability and Customer Care
I studied with Fortress previously and had an OK experience. I passed a Cert. IV TAE back in 2014 and then completed a single unit (for compliance purposes) in 2019.
I wouldn't call their materials or the way they have things setup "amazing" or "class leading" in any way, shape or form. For assessment, you're expected to complete lengthy early 2000's style word documents. It's an extremely dated way of presenting learning material and it's a grind to have to get through. Even though [name removed] apparently has a PhD, said documents are rife...with spelling and grammatical errors and there's even a section where they ask you to highlight these for them. When it was time to consider an RPL upgrade to the Diploma TAE I looked into Fortress as unfortunately, there are so many shonky providers in this space (Inspire Education is one...) and I figured, "better the devil you know..." I completed the RPL application and was accepted. I paid my money ($2400 upfront payment) and started looking through the initial requirements. As a first port of call, you're expected to upload your position description and CV. This seemed positive -- I figured they would be considering my individual circumstances when it came time to submit the required evidence for RPL. Fact: this is a requirement from ASQA with respect to RPL, or recognition of prior learning. Unfortunately, I got busy (as I run my own RTO) and wasn't able to get back into things until some months later.
Poor quality, waste of money, a lot of fake reviews.
Interesting how many glowing positive reviews are here that all are written just how several fortress staff members write.
I didn't have a great experience with them, their material is poor quality, they expect you to provide so much content and material yourself and they expect to provide you little in the way of help or training and have your succeed.
You do ask for help and instead of teaching you, they offer you answers and try to sell you more time.
It's a dodgy scheme.
Don't believe the fake reviews
Fortress love to brag, they even have a section on their website bragging about how they've been challenged in court by people unsatisfied with them and never lost (think about it why would a company be proud of pissing off their customers?).
They even have a section about why Fortress might not be for you where they use it to put down anyone who questions their excellence as not wanting to work hard or be challenged.
Here is the problem though - their idea of a challenge is documents that feature out of date broken content, their teaching do...esn't actually teach it's just a bunch of youtube videos with questionnaires that aren't even marked to make it look like they've taught something. The coursework itself is even stored on another website (is this confusing enough yet, why can't it all be in one place) and is marked by a lot of people that can't even speak English, do not be surprised if your work gets returned to you with notes they forgot to google translate to English from Filipino and that's even if they have read yours. When you get up to your assignments your thinking coolies now going to learn a bit but that does not occur, the assignments are terrible long and drawn out for no benefit to you or the suckers you have to fake train. I've now spoken to so many people who had to cheat through this course just to pass it because fortress expect that to have a fighting chance of getting through their course, you either work for an RTO and have your supervisor sign you off or that you hire them to supervise you. When you come back to do your re-accreditation places love this RTO because you can just phone it in and send them a video of you teaching.
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