FAULTY AND POOR QUALITY NEVER AGAIN!!
First time purchasing with Fortunate One and I was not impressed at all. Hit and miss, i ordered 3 items - one i am happy with, one was very poor quality (loose stitching no lining and material was so thin it's see through) and the other FAULTY (again poor stitching and the stems had come undone which showed a hole on either side of zipper) I wrote them an email as soon as I receieved it asking why i should continue to shoo with them (this was completely ignored) which really upset me because i felt they didn't care at all. They said "sorry tha...t i MAY have received a faulty item". After sending a picture as requested they did offer a refund (which they had to) and 10% off next purchase. 10% big deal... This really upset me because they are obligated to refund a faulty item and all they did was the bare minimum. Honestly why would i shop with them again if they don't care to address the quality and also not tell me why i should shop with them again.
- Verified customer
My new favourite online store!
I received my Boxing Day order and everything was great, all items fit well and looked exactly like they were online. I loved the outfits and got so many compliments on the dress and earrings I wore to an engagement. I have just ordered again, I love the range, so many different styles I haven’t seen elsewhere!
Impeccable customer service and beautiful product
I purchased two products and upon delivery, one of which was unfortunately, damaged slightly. The customer service team were only too happy to make sure they fixed the situation as quickly as they could, which was within 15 minutes of me sending an email to the head office. (I spoke with Maria and she was so lovely, nothing was too much of a hassle).
The products that I have purchased are beautiful fabrics, exact depictions displayed on the website, and great value for money.
Definitely have a return customer in me! Cannot rave about this website and the people that work for this company enough.
- Verified customer
Excellent customer service
I was very pleased with the website. The products I ordered came very quickly and I was updated about the shipping time and delivery times! The products were in excellent condition and looked exactly as they were pictured. When I reached out to the customer service about the length difference of different sizes, I was emailed back quickly, even though it was a holiday weekend!!! The customer service was able to answer many questions I had and was very polite and personable!!! I continue to order from fortunate one!
Incredible unique pieces
I bought clothing from fortunate one about a month ago as I was looking for their type of clothing but not something everyone has. I’m so happy I did! The quality is amazing and everything fits perfectly. Being a size 12-14 I’m often hesitant as things usually fit weird/not at all but this wasn’t the case with these guys!
Beautiful designs to literally live out of
I love my Fortunate one dresses. I lived out of them throughout the European summer. Service was great, fast delivery and high quality fabrics. I recommend sizing up if you are tall like me (5ft 10) when purchasing a shorter dress - i found that a very easy solution. Highly recommend!!
- Verified customer
Loved my purchases!
I shopped for the first time with fortunate one recently and was not disappointed! I ordered two dresses in size L, I’m a size 12 and both dressed fitted perfect. The dresses are of a high quality and if I’m honest they look way more expensive than what they really cost! I will certainly be shopping with Fortunate One again!
So beautiful clothes and FAST delivery
It was so easy to pics amazing pieces what you wanted and the pictures look just like the same than the clothing in real life :)
There is so much to choose from ( you get a bit crazy in there as everything looks so amazing)
Also the quality of the clothes are amazing!
Absolutely love their clothes& website& and the FAST shipping & delivery :)
Best shopping experience!!
Honestly the best range and quality of clothes I’ve ever seen!! My order was shipped on the same day and I received free shipping. Couldn’t have asked for a better shopping experience! Will recommend Fortunate One to everyone, as they won’t be disappointed!
Change your ticket dress!
The store is one of the easiest online stores to use, even for the tech-challenged. I ordered the "change your ticket dress" I was nervous about how it would look, the quality (first purchase ever) and omg it was amazing and the make was perfect and it DIDN'T shrink after washing it!!! I've recommended the online store to all my friends
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