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Poor quality and no interest from the store in finding a resolution
Bed arrived, and was unfortunately a charade of missing hardware, broken pieces, and poorly engineered joints leaving VERY much to be desired at the $2000 price tag. None of the corners actually pull square, and the fasteners and joiners used are just not effective or on par with the quality that should be expected at this price point.
To top it off, I can't even get a response from the store in the few weeks since the bed arrived to try and find a resolution.
Frankly, if you're looking for quality and value, you will find much higher quality...and long term solutions elsewhere. (I mean, our first bed was literally a $200 floor model from fantastic furniture, and she held up much longer before getting nearly as creaky and loose feeling as this one has become in just a few weeks...)
Great after sales service, above and beyond
We had some trouble assembling a bedhead we had delivered in flatpack form from Forty Winks. (We assembled the bed base and one side of the bedhead with no issues but we just could not get the second side of the bedhead to slot together properly). One phone call to the store and they were helpful in the extreme. In the end two of the staff from the warehouse came to our place, sorted out the one side that we couldn't get to fit together, and we now have an assembled bedhead. Thanks to the team. They even went above and beyond and attached the bedhead to the base for us. Would highly recommend.
Outstanding before and after purchase service
My partner and I bought a customised (one side soft, one side firm) queen-bed mattress at Forty Winks Fyshwick store, and found the service we received - both before and after purchase - so outstanding that I'm breaking the habit of a lifetime to write a review. The staff were friendly, knowledgeable, sensitive to our needs, and bent over backwards to be helpful - if only this sort of service were available from all retail venues! After a bit of dithering (on my part), met with consummate skill, sympathy and patience (on the part of the Fyshw...ick staff), we have a mattress that both embraces my body and provides my partner with support for his. I cannot recommend this store too highly - I will certainly be recommending it to all my friends.
Terrible quality bed frame!
We just bought a new bed frame and mattress (service was amazing) we got it home and set it up. When we put the slats on the bed we realised they are the most flimsy and thinnest pine slats they could possibly find. This is for a queen sized bed which didn't come with a middle bar to stablailse it. We put the mattress on top thinking that might even it out, nope! Mattress just sinks to the middle, this is worse than our last bed which was very old. Not impressed with the quality at all! I am pregnant and will not be happy if these slats break and cause injury which seems highly likely! What's worse is the warranty on the mattress says it will be void if the mattress is on a saggy and non-supportive frame.
My husband and I needed a new bed, after looking around and being ignored at a few places we finally went to Forty Winks in Fyshwick. We were greeted almost instantly and our questions were answered as thoroughly as possible. We purchased a bed that we were told would take 3 weeks to arrive but we were called less than a week later and were told it had arrived. The only thing missing was the bedside tables which would take an extra week. The sales girl offered us the display ones if we wanted them and as we had seen them and they were in great ...condition we took them instead of waiting for the ones to arrive from Brisbane. The delivery guys even rang on the day of delivery to ask what time I would like it delivered...this amazed me as normally with deliveries you are given a date but no time. The sales girl rang later in the day to make sure I was happy with the delivery and service! I recommend Fyshwick Forty Winks to anyone who wants great service to go with a value buy. Friendly service, great product knowledge, prompt delivery and really great communication. Nothing to dislike.
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