- Verified customer
Rude, dishonest, uncommunicative and unprofessional
I purchased a Tempur mattress and electric base from them. They were price matching another shop, although with a very bad grace. We had a half hour discussion that to seal the deal they needed to deliver and install the bed as the other shop would. Eventually they agreed to do so. I was told I could expect delivery within about 3 weeks. It's taken nearly 8 and they have reneged on installing it, they've just dumped it in the bedroom and left. they never updated me about the delays and responded to my phone calls about it begrudgingly.
When...I called the store to resolve this before the removers left, [name removed] the manager who had been superb up until the point of my putting a deposit down, was actually rude, aggressive and dishonest on the phone! I'm shocked at the unprofessionalism of this shop and how uninterested in any form of communication or customer service they are once you have paid. I will be doing all future purchases through the port macquarie shop or a different chain altogether.
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