Lack of customer service and advise
We bought the Linksea arc bed, bed side and study desk as well as sleep refresh m2k plush mattress, when we assembled the bed and put the mattress on top was 800cm high from the floor, the sales rep Beatriz didn’t give any sort of advice about the mattress doesn’t match the bed because they both high, especially she showed us the mattress!
When we went back and spoke about the issue and asked for the mattress to be replaced and have a lower mattress so our child can be safe, they insisted this is impossible due to COVId ?? But it’s not impossi...
Went into forty winks after much debate amongst competition to buy a custom made gas lift bed in October 2017. Forty winks cost was expensive but I thought given the brand and reputation I would rather pay the extra to avoid fuss - I was wrong.
Got the bed at the end of November and the headboard was made too small to fit on the base (wings didn’t fit around). Called the store and turns out it was a “supplier issue” so they organized a replacement to be made. Got the replacement 4 weeks later in December just before going overseas for Chris...tmas and when I returned from holidays and tried to put it on in Jan 2018 it was too big for the base this time! Contacted the store and let them know and they told me the director of the “supplier” would be contacting me to rectify this.. still haven’t heard from anyone and it’s February Save yourself the hassle and money and shop elsewhere
Take my advice, run as far as you can from Forty Winks at LIVERPOOL mega centra, don't made the same mistake as I do such as stressful for my family for the last 9 weeks
Staff at LIVERPOOL mega centra friendly, they try to get you to purchase these product.
It took 7 weeks to delivery the good rather 2 weeks as promised, finally the good arrived, it was the wrong one, talk to the store manager and another 2 more weeks to exchange, because head office is in Melbourne.
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