Side by Side Firm lacks adequate topper pad for comfort
We have owned a side by side for 9 years , red and blue. The Topper pad on this queen mattress was comfortable but the springs had sagged. 10 warranty but could not find receipt. Went and brought a new side by side and went for a red / red. Thats firm, Bed arrived ok but gezzz was firm. Think single futon. Seems the topper thickness on this new bed was half the one brought 9 years ago. Anyway sore back, sore hips, terrible sleep. Called Store and spoke to [Name Removed] the Store manager. His advise was cant do anything , you need to buy...a $70 foam topper. Did that , a little difference, still needed more so went and brought a microcloud 1200 grams / sq meter for $300. Now bed has acceptable topper comfort so will stick this out. Wife moaning as i have become a back sleeper and snore given i was a side sleeper and mr silent.
Your delivery will be between 6.00am and 7.00am tomorrow!
I ordered a bed in store. Good service, good price.
Delivery process was a shocker. Adivised the afternoon before that my delivery would be between 6.00am and 7.00am the next day. And that there was no change!
Such poor customer experience means I will never buy from Forty Winks again. And because of the 'shock value' in the story, it means I'll be telling lots of people. NPS = 4
We ordered a bedroom suite from Forty Winks Manly Vale. The suite took 6 weeks to available. The delivery guys were excellent they carried the heavy suite up to our bedroom and even moved the old tallboy into another room and assembled the bed base without charging extra.
The sales staff are helpful and friendly. Delivery drivers are excellent.
Waited 6 weeks for delivery.
I was offered a "comfort guarantee" by forty winks Balgowlah. When i tried to swap the mattress as was promised i could the salesperson verbally attacked me and made me take a refund instead. I paid for the mattress on my credit card but they refused to refund my credit card and sent me a cheque which a) costs me money to pay in and b) costs me time in going to the bank to pay it in.
I would never ever recommend forty winks to anyone again and would not wish the experience i have just had with them on anyone.
They will tell you anything to make a sale then chuck a complete mental when you ask them to stick to their word.
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