Reviewer Photos & Videos
- NSW, Penrith
Forty Winks Penrith should be shut down
If I could rate -10... I would!!!
Purchased a king mattress and base for $4560. 2 requirements. Australian Made and we didn't want to upgrade to 50cm sheet depth, photos speak for themselves! Not to mention the base is smaller than the mattress - both made by the same supplier! Store manager is the person that got it all wrong and the owner hides behind her.
They gave us 1 x 'complimentary set of sheets' for stuffing up and expect it's acceptable and I should throw out 5 other sets of sheets!
After months going backwards and forwards they have offered us a refund only we are expected to forfeit 30% ($1200) + cleaning fee for them to pick the mattress up and probably put it back on the showroom floor!!!
Very happy purchase
Heard from a friend of the service received from this store so thought we would try it as we also needed a new bed. As soon as we entered the store we felt welcomed by Bronwyn who explained everything we needed to know about beds, and after using there 'bed match' test bed pointed us to the comfort levels which we needed to see, her knowledge of beds was unbelievable, all with no pressure or expectation of a sale. After a week or so we eventually settled on a base & mattress which was delivered after approx 3 weeks by 2 very pleasant warehouse ...employees who removed our old bed and set up the new one in a very timely & efficient manner. Sadly as we are of an advanced age we found that even after 7 weeks we could not get used to firmness of our new mattress so took advantage of the stores changeover policy to get a softer mattress, again it was no trouble for Bronwyn to accommodate our needs. During our testing & decision period we went back to the store a spoke to other staff members & found them all to be extremely helpful in every way. I can honestly say that I have never had an easier or more pleasant shopping experience than I did with 40 winks & Bronwyn, and would not hesitate to recommend others to this store. Thanks again Keith
Poor customer service
I tried to purchase a bed from interstate for my mum and was told I had to come in store to be able to sell it to me at the sale price. There was no interest in having the sale. At all. Penrith store. Yet my local store in vic couldn't have been more helpful even while I was In Qld.
Will never buy from Forty Winks ever ever ever.
After saving for months and trying out many beds until I was happy with my choice I purchased a King ensemble from the Penrith Forty Winks store at sale time. A few days later I received a call from the seller advising me that the bed I purchased would be different to the one I paid for when it arrives. The lady was extremely arrogent and spoke very rudely to me when I question her why the change and I suspected something suspicious. When she told me which ensemble she replaced it with I knew the one and it was cheaper and I wasn't happy with t...hat bed nor the change. She swore at me and I told her she couldn't just change my order without a reason. She yell, swore and screamed at me saying I didn't know what I was taking about. I told her then I would contact fair trading. My husband then rang the shop and had the same response and words were exchange by them both. After ringing fairing trading they suggested to ask for my money back and cancel the order. I ask for the manager and arrange for a time to come in. She stood next to the manager and began swearing at me for cancelling the sale and told me that I was reduculous to think that the bed I purchased could have been purchased at that price. I took the manager over to the bed and it still had the price on the ensemble. The sign had ensemble and the correct price she had made the mistake on the tagging it was the price for the mattress alone but she refused to admit her error. The manager said if I would like to pay another $750.00 I could have the ensemble I had purchased. In tears I demanded I requested money back as she continued to yell at me for cancelling the sale. The manager did ask her once to be quiet but she continued. The worst costomer relations I have ever come across, don't waste your time there.
Find out how Forty Winks NSW, Penrith compares to other Furniture Shops
Know better, choose better.
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.