Very happy purchase
Heard from a friend of the service received from this store so thought we would try it as we also needed a new bed. As soon as we entered the store we felt welcomed by Bronwyn who explained everything we needed to know about beds, and after using there 'bed match' test bed pointed us to the comfort levels which we needed to see, her knowledge of beds was unbelievable, all with no pressure or expectation of a sale. After a week or so we eventually settled on a base & mattress which was delivered after approx 3 weeks by 2 very pleasant warehouse ...employees who removed our old bed and set up the new one in a very timely & efficient manner. Sadly as we are of an advanced age we found that even after 7 weeks we could not get used to firmness of our new mattress so took advantage of the stores changeover policy to get a softer mattress, again it was no trouble for Bronwyn to accommodate our needs. During our testing & decision period we went back to the store a spoke to other staff members & found them all to be extremely helpful in every way. I can honestly say that I have never had an easier or more pleasant shopping experience than I did with 40 winks & Bronwyn, and would not hesitate to recommend others to this store. Thanks again Keith
Poor customer service
I tried to purchase a bed from interstate for my mum and was told I had to come in store to be able to sell it to me at the sale price. There was no interest in having the sale. At all. Penrith store. Yet my local store in vic couldn't have been more helpful even while I was In Qld.
Will never buy from Forty Winks ever ever ever.
After saving for months and trying out many beds until I was happy with my choice I purchased a King ensemble from the Penrith Forty Winks store at sale time. A few days later I received a call from the seller advising me that the bed I purchased would be different to the one I paid for when it arrives. The lady was extremely arrogent and spoke very rudely to me when I question her why the change and I suspected something suspicious. When she told me which ensemble she replaced it with I knew the one and it was cheaper and I wasn't happy with t...hat bed nor the change. She swore at me and I told her she couldn't just change my order without a reason. She yell, swore and screamed at me saying I didn't know what I was taking about. I told her then I would contact fair trading. My husband then rang the shop and had the same response and words were exchange by them both. After ringing fairing trading they suggested to ask for my money back and cancel the order. I ask for the manager and arrange for a time to come in. She stood next to the manager and began swearing at me for cancelling the sale and told me that I was reduculous to think that the bed I purchased could have been purchased at that price. I took the manager over to the bed and it still had the price on the ensemble. The sign had ensemble and the correct price she had made the mistake on the tagging it was the price for the mattress alone but she refused to admit her error. The manager said if I would like to pay another $750.00 I could have the ensemble I had purchased. In tears I demanded I requested money back as she continued to yell at me for cancelling the sale. The manager did ask her once to be quiet but she continued. The worst costomer relations I have ever come across, don't waste your time there.
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