Reviewer Photos & Videos
Wonderful Service and great deal - thank you Rosa
Have purchased all our beds from Forty Winks Bankstown and have never been disappointed. Attended VIP night and got a great deal on a bed for spare bedroom. Thank you Rosa for your patience and great service.
The reviewer stated that an incentive was offered for this review
Brought a bed from Campbeltown store and paid deposit, and found out that the exactly same bed in Crossroad store was cheaper by $400. So call back and spoke with store manager and she said it’s franchise and they don’t do price match. Even put complaint to Head office and spoke with Area/State manager but even he said he cannot do anything and if you wish you can cancel the order (will lose the deposit) and purchase from other store. Worst service ever from manager and area manager. They actually don’t care about customer. Never ever going to purchase from Forty Winks again.
- NSW, Auburn
- Verified customer
Over Promised and still no delivery!
We went in to the Auburn store and purchased a bed frame and Mattress on the 27th of Dec 2018. Today is the 15th of January and i still haven't received my order. What is even more frustrating is the fact that I had to keep calling the store to follow up on my delivery. The salesperson at the store should have known about the stock before attempting to sell us the product and clearly was driven by making a sale instead of understanding the customers needs. She over promised and we are still without a bed. Terrible service and I wont be shopping there anymore!!!
Bankstown store - Rosa
After 15 long years of a mattress, I talked my parents into visiting Forywinks Bankstown store. Rosa, was amazing. Not pushy at all, but very helpful, informative and most of all professional.
I ended up purchasing my parents two pillows and a mattress from Rosa. Anytime I need anything, this is the store to go to. Big Thank You Rosa.
- NSW, Coffs Harbour
- Verified customer
Rude, dishonest, uncommunicative and unprofessional
I purchased a Tempur mattress and electric base from them. They were price matching another shop, although with a very bad grace. We had a half hour discussion that to seal the deal they needed to deliver and install the bed as the other shop would. Eventually they agreed to do so. I was told I could expect delivery within about 3 weeks. It's taken nearly 8 and they have reneged on installing it, they've just dumped it in the bedroom and left. they never updated me about the delays and responded to my phone calls about it begrudgingly.
When...I called the store to resolve this before the removers left, [name removed] the manager who had been superb up until the point of my putting a deposit down, was actually rude, aggressive and dishonest on the phone! I'm shocked at the unprofessionalism of this shop and how uninterested in any form of communication or customer service they are once you have paid. I will be doing all future purchases through the port macquarie shop or a different chain altogether.
Rosa from Bankstown was so helpful great to deal with
Easy to find a bed with Rosa help good range of stock available happy with the beds I have purchased have purchased beds from Forty Winks at Bankstown This the reason I have return Very Happy with Sale Prices.
very helpful staff and good prcing
very happy with the help i got from the staff at forty winks. I bought alot and i will definitely buy from them again.
I found my perfect match!
Was struggling to find the perfect bed for me & was recommend Forty Winks from a friend. As soon i walked in i was made to feel very welcome by their friendly staff. They introduced me to their bedMATCH range & was able to find the perfect mattress for my needs. Their customer service was excellent; very professional, polite & knowledgeable of the products they were selling. I highly recommend Forty Winks to anyone looking for all their bedding & mattress needs!
Finding a Diamond in the Rough!
I cannot believe how amazing my new mattress is! Firstly I would like to thank the team at Forty Winks, West Gosford. The amount of information and advice I received from the staff was amazing. They answered all my questions and gave me more information than I was originally after.
My old mattress was only 6 years old but recently in the last few years I started having back pain every morning. I took a gamble on the Sealy mattress and it's the best choice I have made. I no longer wake up with back pain. Thank you so much Sealy and the team at Forty Winks, West Gosford.
The salesman at Forty Winks at Bennetts Green was the most helpful I've encountered. He explained my bed options in concise and understandable words. He helped me find the best mattress for my budget and did not try to pressure me into paying more. Even though I was just checking mattresses out, needing to buy one in Sydney for a relative, he was still extremely helpful. He was extremely polite and helpful, I would highly recommend him.
Bad quality bad service
I bought a bed with mould growing on the wood frames. It took three months to even get a refund and I had to also pay for the return pick up costing half the price of the bed
Advanced Comfort Mattress - Warranty not honoured as expected
Tried to make a warranty claim for collapsed springs without any success.
Sincere Bedding (the manufacturer) dragged the chain for 6 weeks and then wanted to see the mattress.
Once seen, they wanted me to fund its transport to their factory to be examined. Upwards of $150 cost to me.
They told me that its not an everyday bed. Its a guest room bed. Not what I was told in store.
Shouldn't sit on the bed. Not what I was told in store.
I moved on elsewhere. Shame as it was my 4th Mattress from that store.
WHAT HAVE I DONE !
After sleeping ( if I can call it that ! ) on a mattress that obviously was not for me - who knew ? For 5 years - I just put up with it because I could not return or swap it. I finally had had enough and decided to purchase a new mattress. After visiting a few different companies I walked into Forty Winks Caringbah. I was greeted with a smile and how can I help. John was on his own with a shop full of people ( staff called in sick ). He was so professional and calm. Being in retail myself, I was happy to walk around the store playing" Goldie L...ocks " to find my "just right " John showed me a few beds that he thought would suit my needs. I asked which bed was the best ? Unlike any other sales person - he said the best is the one that feels good for you. I loved his honest and not at all pushy attitude. I bought a mattress and two pillows. He had one in stock and I had it delivered 2 days later. On the day I purchased the bed I went home and tried to search reviews on the mattress. Up comes product review Forty Winks. WHAT HAVE I DONE . I tell you what I did, I obviously found the best branch and the best sales person . John was amazing , so were the delivery guys. On time as promised and courteous. If the pillows are an indication of what type of sleep I going to get - I cannot wait.
My old broken mattress was better
I brought my "everyday comfort plush queen mattress" from forty winks two weeks ago since my second hand mattress was deterring my boyfriend from staying over and I was also finding it hard to sleep. But being a single mother of two I couldn't really afford to buy a new mattress, so I decided that I would really cut back in groceries, personal products even nice treats I put in my sons lunch box to be able to get a $600 mattress. I know that seems a little selfish but I've never had my own mattress due to being in Forster care my teenage years ...and a struggling mother in my adult years. So I first shopped around, because knowing I was spending so much money on myself I wanted to make sure I was making the right decision. I settled on a the king koil mattress at forty winks and I realise now it was for sales pitch from the nice sales lady. She told me the mattress is HARPA assertived and made with spinal care so I'm guaranteed a good nights sleep. I was so excited to get the mattress home and have my first of many great nights sleep. I straight away noticed the mattress wasn't as plush as the one I layed on in store. I thought maybe it needs some time for the pillow top to puff up (it didn't). The first night was ok then the second and third I started to realise the mattress was no where near as soft as it should be and that I was getting a sore stiff back. It feels like the mattress is uneven and not made with spinal care at all. It's now been two weeks and I have a kink in my neck, my arm and no amount of rotating the mattress (like specified) is helping. I'm so disheartened and upset I had to struggle to afford what I thought would be the best personal investment and it turning out to be a nightmare. Don't ever buy a King Koil and never from forty winks, they only care about making a sale then to inform you that King Koil is considered the worst mattress makers amongst customers. I don't know what to do from here and I'm so annoyed. I haven't asked for a refund because all I've seen in reviews is that it's practically impossible! So instead of banging my head against a brick wall and getting upset with someone with no help through a phone, I'm going to tell as many people as I can not to ever shop at forty winks!
Delivery & rude staff at Auburn Store nsw
I haven't received my bed and staff are not helpful. franchisee lied truck broken, deliveryman told me running late.
I will never shop with Forty Winks and never recommend them to anyone. I rather go to Heavey Norman than Forty Winks.
Sales person knowledgeable, helpful and honest
We needed a new mattress after 23 years and went back to Forty Winks Crows Nest. Craig was fantastic - he guided us through the product range (but was not pushy) and really helped us figure out what mattress types would be best suited. We narrowed it down to 3 in different price categories and we alone decided to purchase the more expensive brand (although it was on sale). Craig gave us a new mattress protector. Delivery was as expected and they took away our old mattress as promised. The new mattress and base were flawless and we slept like lo...gs. A week later we returned to buy new pillows to complement the new alignment of that mattress. Craig gave a good deal on the pillows too! We are totally thrilled with our purchase and experience with the Crows Nest store and absolutely love our King Koil New York mattress.
- NSW, Campbelltown
- Verified customer
The worst customer service. I will never buy from them again.
I bought in store and was wrongly advised by the salesman and not advised of my options, therefore I trusted that I was purchasing what was on display.
To make it worse the men who came to deliver the rest of the bed and assemble were extremely rude.
Went into forty winks after much debate amongst competition to buy a custom made gas lift bed in October 2017. Forty winks cost was expensive but I thought given the brand and reputation I would rather pay the extra to avoid fuss - I was wrong.
Got the bed at the end of November and the headboard was made too small to fit on the base (wings didn’t fit around). Called the store and turns out it was a “supplier issue” so they organized a replacement to be made. Got the replacement 4 weeks later in December just before going overseas for Chris...tmas and when I returned from holidays and tried to put it on in Jan 2018 it was too big for the base this time! Contacted the store and let them know and they told me the director of the “supplier” would be contacting me to rectify this.. still haven’t heard from anyone and it’s February Save yourself the hassle and money and shop elsewhere
- NSW, Alexandria
- Verified customer
My son's bed broke and I've been told never to call Forty Winks again!
I bought a Seasons king single bed frame two weeks ago from the Forty Winks Alexandria store and picked it up yesterday.
I followed the steps exactly as outlined in the instructions, however, one of the rails pulled itself out of its anchor point in the bed end, falling to the ground. That has damaged the top hole so badly and irreparably that the bed rail cannot be safely fixed into place.
I'm extremely disappointed that an item in Forty Winks's inventory could break so easily under its own weight like this - it means my three year old...son didn't have a place to sleep last night. I'm also concerned from a safety perspective just how safe this bed is, now. The safety of the bed even in working order itself is also dubious - that this item would break under its own weight is a massive safety concern. I emailed the store this morning but didn't hear back so I called them. They told me they needed to speak to the manufacturer of the bed. Then later told me the manufacturer would call me today, which they didn't. I was then told by Forty Winks a replacement part would be sent out to me but they could not give me a delivery day.
- NSW, Castle Hill
- Verified customer
Very bad customer service
I bought a mattress in end November with all forty winks castle hill store pushing the sale to me with the promise that the sale price is lowest ever & no need to wait for future sales. It got delivered in mid December but I found that same mattress $300 cheaper a week later. I called management for refund but they didn’t oblige. Words like Customer Service, Trust, etc. do not exist in their dictionary. In fact, that store is the only one I found in 15 years in Australia to not worry about customer loyalty
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.