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I'd go back
The furniture arrived in packaging that looked damaged. It was no surprise to find some glass for the doors was broken. Clearly due to inferior quality of packaging. On the box were instructions from the manufacturer on how to get parts replaced. When I rang FW they told me not to worry about that initially, and that the guy who looks after faults was unavailable, but he'd call back. He was obviously too busy to call anyone back. The manufacturer sent the new part to the FW store, no thanks to FW. Luckily I had to go pas...t that store the day after it arrived....they didn't offer to deliver it, but I didn't push them on that point. Compared to the Freedom packaged furniture we also got I'd say that the FW packaging was cheap and nasty. Don't get me started on the 48 holes that I had to line up simultaneously to get it to go together. Once it was all together - great Hard to build, and poorly packaged
I was offered a "comfort guarantee" by forty winks Balgowlah. When i tried to swap the mattress as was promised i could the salesperson verbally attacked me and made me take a refund instead. I paid for the mattress on my credit card but they refused to refund my credit card and sent me a cheque which a) costs me money to pay in and b) costs me time in going to the bank to pay it in.
I would never ever recommend forty winks to anyone again and would not wish the experience i have just had with them on anyone.
They will tell you anything to make a sale then chuck a complete mental when you ask them to stick to their word.
Lots of broken promises and poor after sales service at 40 Winks Alexandria
We purchashed a complete bedroom suite at 40 Winks Alexandria and were promised 6-8 weeks for delivery....it took 9 weeks. Upon receipt of the suite I opened the box containing the mirror and it was broken. I called the store and was told a replacement will be ordered and delivered within a week. 3 weeks later when I had not heard anything I called the store and was told that someone would return my call....no one did. I called another 3 times and was given the run around and still no one returned my call. In frustration I called head office ...in Melbourne and spoke to a higher up.. the next day I recieved a call from 40 winks telling me my replacement mirror will be delivered on monday...but as I have been promised so many things from these people without disappointment I am not holding my breath. Poor service and would never recommend 40 Winks at Alexandria
I can't recommend more highly the quality and service given by the staff at the Alexandria(NSW) Forty Winks store. They were so accommodating and considerate of our pesronal situation that I have never experienced before by any retailer.
A 6 star service from at top class retailer. Forget the rest.....I recommend Forty Winks Alexandria store for all your bedding needs...I'm sure you won't be disappointed.
Honest，informed and genuinely helpfull to assist you in all aspects of your purchase of bedding goods from informed guidance to assisting you in achieving in accommodating your personal , both physical and financial needs
Ordered many bedrooms from this store only to get prompt delivery and after services.they always had a great range to cater for all our tastes..the knowledge and experience these two young chaps give is a blessing to the Sydney community..
My wife and I having been shopping at Forty Winks Bankstown for the past 14years.. They have now changed their name to Beds n Dreams....We both have experienced excellent service and prices from [names removed]..Great prices, variety and displays. Highly recommend them.
Sales staff were extremely helpful and very informative on different mattresses. We had visited many stores in our area and were very confused on trying to compare apples to oranges, at Forty Winks (Rutherford NSW) we brought the most comfortable bed we had tried and $600 cheaper than the cheapest we had seen. Not to mention excellent quality manchester at great discounted prices, plus our King sized bed can be pickup within 3 days not 2 wekks like the other stores. Thanks..
Great Range, Knowledge, Excellent Service, Sensational prices and warranty. Happiest bed purchase I have ever made - even purchased all the linen in the one place :)
nothing to complain about....
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