excellent customer service
I would like to thank Ben and Belinda and the wonderful staff at the Erina Branch of Forty Winks for there great service they gave me after a problem with our Bed they acted with great care and professionalism
and fixed my problem without any hesitation would highly recommend both Ben and Belinda
Thank you Ben and Belinda
Very happy purchase
Heard from a friend of the service received from this store so thought we would try it as we also needed a new bed. As soon as we entered the store we felt welcomed by Bronwyn who explained everything we needed to know about beds, and after using there 'bed match' test bed pointed us to the comfort levels which we needed to see, her knowledge of beds was unbelievable, all with no pressure or expectation of a sale. After a week or so we eventually settled on a base & mattress which was delivered after approx 3 weeks by 2 very pleasant warehouse ...employees who removed our old bed and set up the new one in a very timely & efficient manner. Sadly as we are of an advanced age we found that even after 7 weeks we could not get used to firmness of our new mattress so took advantage of the stores changeover policy to get a softer mattress, again it was no trouble for Bronwyn to accommodate our needs. During our testing & decision period we went back to the store a spoke to other staff members & found them all to be extremely helpful in every way. I can honestly say that I have never had an easier or more pleasant shopping experience than I did with 40 winks & Bronwyn, and would not hesitate to recommend others to this store. Thanks again Keith
Great custom service
Great custom service .
A big thank You to Eshu for great service , such a lovely gentleman it was a pleasure to be served by you .so much experience & knowledge with a smile
BEST Tempur bed package. Fantastic service!
We really needed a new QS mattress badly. 5 weeks ago we decided to start doing the rounds of the bed shops, not really knowing what we wanted, but knew we had to have something of good quality and with a good warranty. My husband has had many back surgeries and still has a lot of back pain, as well as severe arthritis in knees.
Our first shop was Forty Winks in Cockburn, Bev was so helpful with information on different types of mattresses. I was very interested in the Tempur mattress as I had always thought they had a good rap for being a ver...
Great customer service
We had excellent customer service from the moment we walked into the store. We didnt make a decision straight away, in fact we returned to the store on several occasions to measure up, at no stage was any pressure put on us. Once we had chosen what we wanted we found out the store didnt deliver on the day we needed, not a problem the staff member offered to deliver it for us on his day off, on the Sunshine Coast!! Nothing was too much trouble. Very impressed.
Fabulous friendly staff
We have bought most of our bedroom furniture from here , amazing staff , very helpful. Love our new beds. I highly recommend midland forty winks . I will absolutely be recommending forty winks to my friends .
A1 for customer service
A huge thank you to Rachael at the boat harbour drive store! Rachael made selecting the perfect mattress super easy for us, great product knowledge and advice. We could not recommend highly enough.
Excellent service and right price
Thanks to Tim, our shop for a new bed was so easy and within the right price range. I would highly recommend visiting Hoppers and buying a bed from 40 winks. A really great experience for my daughter and myself.
Exceptional service, Tracey is an Angle - Thank you
Elderly gentleman in Aged Care Home, confused as to what he needed to purchase. Received all the help, compassion and assistance he needed. Purchased a King Single Capri Firm Mattress, Base and Pillow.
Sleeping perfect now and couldn't have done it without the wonderful staff at Forty Winks - Hervey Bay.
Special thanks to Tracey for her extraordinary service.
Brian resting very peacefully.......
Appalling customer service
Paid $70 delivery in addition to $3,500 for the bed only for the rude and unhelpful delivery drivers to try to shake me down for extra cash to help a 52 year old 5 foot 2 woman get her old bed base downstairs. Would have taken them one minute. Why employ such awful people to damage your business and reputation? Also I wasn’t aware that I would have to construct the bed myself. I might as well have bought from IKEA. Rubbish service. Do not go here!!
Warranty claim for Aireloom brand mattress.
Thought I'd start a time lime of events in order to see just how good or bad their warranty handling is.
1) Purchased mattress late July this year - horrendously expensive Aireloom Cannon Queen bed mattress based on sales pitch and testing in 2 different Forty Winks stores over several hours.
2) They delivered the wrong mattress TWICE......! Had to sleep on the couch for 2 nights.
3) Mattress finally delivered on third attempt, no problems for about 5 weeks mattress was great, however the past 2 to 3 weeks I've experienced severe back pain caus...
Stay away from Forty Winks Toowoomba for your own health's sake
My husband and I visited numerous businesses throughout an entire weekend in Toowoomba looking for a king size mattress. How foolish were we to purchase a mattress from the male Store Manager at Forty Winks who used all the cons in the sales book. On 25/8/19 we paid $3300 up front for a King size MySide (both sides level red) series 6 mattress to be made brand new especially for us. The mattress was delivered to us 10 days later. This mattress was clearly a used/preowned bed. It had 2cm indentations on both left and right sides of mattres...s where others had already left there body signatures. The sides of the pillow top were bulging severely on both sides. All four corners of the mattress were pulling upwards at varying heights. Stitching was coming undone in many areas all over mattress. I felt several areas of pilling on top of the mattress and a small brown mark at foot of bed. We immediately complained to the male Store Manager at Forty Winks who sent the Kingsdown Rep to our home to inspect the mattress. We were told by the Kingsdown Rep many things eg. this is normal...you just need to sleep on it for a couple of months until it settles (and voids the warranty) She then blamed the transport staff for damaging mattress. She offered to make us another mattress. We refused. My husband and I travelled back to Forty Winks that afternoon wanting a refund. Not only were we refused a refund but we were told to leave the store by the male Store Manager. I contacted Kingsdown Customer Service and she told me they had already given Forty Winks a credit for the mattress. I contacted the ACCC to find out our rights. They informed me we had the right for a full refund because the product Forty Winks sold us had major defects. We contacted the male Store Manager and told him what the ACCC advised us. The male Store Manager relented and then told us we wouldn't be given a full refund until he inspected the mattress and found no stains as Forty Winks were going to resell it. So beware, you could end up buying this used/preowned mattress like we did.
Great customer service
I was looking around for a mattress and base. We were fortunate enough to only go to one shop fortywinks in Water gardens. The good service and excellent customer service we received by Seerat and Viviana there was no need to go looking around. Thank you both for making us feel comfortable in this store. Keep up the good work ladies. I recommend this store to all people looking for excellent service.
Went into the Watergardens store and was warmly greeted by Vivi.
She went above and beyond to help us and even offered to stay open after hours so I could return with my husband. The service was terrific and I extremely pleased with my purchase. Lots of options to choose from and she got even our finance and installation sorted.
What a wonderful experience
I am extremely happy with the service at Forty Winks watergardens.
We went in there late in the day and was greeted by Vivi. She was so funny and wasn't pushy at all and let us take our time. She answered all of our questions and worked with us to find our perfect mattress. As we fell in love with the most expensive one, she worked wonders to get it within our budget. We are so impressed with Vivi and her staff, their hard work and the welcoming environment they created in the shop. They even organized the delivery free of charge. Good customer...
Great customer service
We were looking around for a new mattress & base and could not go past Forty Winks H/C for their pricing but more importantly the customer service. Kat was amazing & her service is top notch. Would highly recommend.
Great store with huge range on display. Customer service was brilliant and very helpful.
Lisa was very knowledgeable and went out of her way to make sure we were offered all the advice and help to make our decision.
More than pleased with selected product and service provided.
Beware the Shark
I was in crisis the day I walked into the Bendigo Forty Winks store. I could not return to the house I was renting because of a severe allergic reaction to carpet beetles. I was suffering from Hyperosmia, an overpowering sense of smell. I desperately needed a mattress so that I could stay in temporary accommodation. I informed the salesman, who turned out to be the store manager, of my situation and the nature of my condition and requested floor stock because it had already been aired and was less likely to be a problem for me. I was in two min...ds about whether to purchase Bedside Tables and a Tallboy. The room I had been offered to stay in had no furniture but I did not know how long I would be staying there. Witnessing my uncertainty about whether this was the right time to make an additional purchase the manager nevertheless ceased it as an opportunity to make a sale: Any reasonable human being would have advised someone in my predicament to take their time and cautioned them to be certain of their choice because of the stores no refund/change of mind policy. On reflection, it is clear that this vital piece of information, which would have been helpful in my decision making process, was deliberately withheld to land a sale. I put my trust in the store manager, as a bedding specialist, only to discover I was dealing with a ruthless business man who cared more about the sale than meeting his customers needs. When the furniture arrived I had an immediate reaction to the smell of the varnish, which for me was a major health issue. I could not be in the same room with the furniture let alone put my clothes and personal effects in the draws because the smell was overpowering and I would not be able to sleep. Nevertheless, the manager at Forty Winks Bendigo insisted this constituted a change of mind so that he could enforce the stores no refund policy and gave me a store credit instead. This whole experience has left me feeling violated and bullied: violated because I put my trust in someone at a vulnerable time in my life who saw me merely as a means to an end and took advantage of my misfortune; bullied because the salesman/manager refused to acknowledge that this situation constituted a health issue not a change of mind wherein he would been required to give me a refund according to the Forty Winks Refund Policy.
Outstanding before and after purchase service
My partner and I bought a customised (one side soft, one side firm) queen-bed mattress at Forty Winks Fyshwick store, and found the service we received - both before and after purchase - so outstanding that I'm breaking the habit of a lifetime to write a review. The staff were friendly, knowledgeable, sensitive to our needs, and bent over backwards to be helpful - if only this sort of service were available from all retail venues! After a bit of dithering (on my part), met with consummate skill, sympathy and patience (on the part of the Fyshw...ick staff), we have a mattress that both embraces my body and provides my partner with support for his. I cannot recommend this store too highly - I will certainly be recommending it to all my friends.
If there was an option for no stars, I'd choose it.
Purchased Cobar King Bedroom Suite in May 2014 (~$7000). First bed side rail split in 2015, replaced under warranty. Second side rail split 2017. Third side rail split 2019. The fact this is happening repeatedly, and a study of the construction shows the way it is constructed the bulk of the weight load is concentrated on a small section of timber, which is causing it to repeatedly split. Contacted Castle Hill stored for resolution. They've offered ("as a gesture of good will") two new side rails which they are confident won't split. I am sure ...they will as it is inevitable given the design of the bed. Our bed now being held up with extra timber and clamps. They also told me they'd never had any warranty claims on this bed (incorrect as we did a warranty claim in 2015!) Terrible customer service, avoid at all costs.
- ‹ Prev
- Next ›
Questions & Answers
I paid 4 my bed in full almost 2 wks ago.. Also purchased bedroom furniture.. Also paid in full.. When can I xpect delivery...
Hi, I was wondering has anyone had a problem when buying a mattress if they have had a strong chemical smell. I smelt it slightly when I first purchased it but since being pregnant it smells that strong I am unable to sleep in the room my partner has actually noticed it a little more recently. We Purchased this in late June this year. Its just really unbearable.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.