- Verified customer
Forty Winks O'Connor - Be Careful
From an initial perspective the store is well presented, sales people are friendly and try to wow you with their years of dedicated service. They also promise to be with you every step of the way when finding a bed and any after sales service if required. However the truth is far from this, their opinion is every bed in the store is great just lie down and see. They will tell you this bed aligns your spine perfectly, and don't worry if the bed feels warm, you just need breathable sheets. I know I should have been more skeptical but sometimes y...ou would like to think there are just some honest people in this world. What a mistake that was, as soon as you pay for the mattress, game over, god help you if you have any trouble. Once I had the mattress delivered, I called a friend to assist in moving it to my bedroom (King Size) he subsequently told me he had very bad experience with a similar mattress which prompted me to look at the reviews, which were terrible. With this new information I proceeded to call the sales Rep to express my concerns and that I would like to return the mattress and exchange for another. The mattress is unopened and hasn't moved from where it was delivered at this stage. The sales Rep proceeded to blast me and said I hadn't even slept on it and I should sleep on it and if I have any problems we'll go from there. So I opened the mattress and slept on it for the next couple of nights, unfortunately the reviews were accurate and I had a terrible sleep (even got the sleep tracker to prove it) So I went in to the Forty Winks store to have a discussion, they sent me home and said they'd be in contact. The next morning a Rep from the mattress company called and basically said you've opened the mattress and slept on it nothing we can do... Are you serious...What a setup!!!! I only opened the mattress because you advised me to :( The rep proceeded to say they can potentially retop it costing approx.$550 but I'm not interested in throwing more money away.
Pathetic Furniture & Service
Warning !!!!!!!do Not Shop At Forty Winks Nunawading.
They have the worst customer service, they lie constantly, and deliver inferior furniture.
I purchased a full bedroom suite ordering the brand Flamingo Furniture Monet for two rooms.
1. The items were scratched, in particular all over the dressing table.
2. The Bedhead was made on an angle.
3. The side rails had been put together with off cuts of pine timber and then stained to make it look new.
My partner and I recently purchased a bed from the Mackay store after much effort trying different beds from different stores we found forty winks to have great customer service and we had an awesome shopping experience . Also we believe we got a great deal definitely worth a look
The best local customer service
Thank you, Adam and the team to make the shopping experience at Forty Wings in Hervey Bay such a great one. You have put all effort in getting all we were looking for and free delivery as well. Couldn't be any happier. Ingrid
Perfect Sales and experience
Jayne was more than helpful and knowledgeable with all products at the Midland store. She welcomed my family to the store and could not have done more to assist us. She was very patient with showing us lots of different alternatives to fit our budget. I would definitely recommend Jayne and forty winks in the future to family and friends.
Very happy with our purchase.
Looked around for a great deal and we did find what we really wanted. Great price and service. Happy to shop there again.
Very pleasant experience .
Over the moon
Absolutely over the moon with both the bed we purchased and the service we got from Forty Winks Watergardens. Viviana was very knowledgeable and a pleasure to deal with. Her easy going manner and product knowledge made our decision to purchase from Forty Winks a very easy one. Thanks Viviana!
Extremely Unprofessional and Worst Customer Service
Ok so after waiting 3 weeks from the order, no one even bothered to call me when it is going to get delivered !! I followed up multiple times and then got a date. On the day no update whatsoever and again I was the one who followed up. Guess what !! I was told not going to happen and got a new date now !! Let's see when the waiting game ends. Can't believe this is 2020 and they can't even co-ordinate their order/logistics. Not going back for sure. And whenever I get it (IF I do), have to see how the product is.
- NSW, Bankstown
- Verified customer
Wonderful service from start to finish. Great service from the whole team. The staff provided excellent service and I would recommend anyone to go into Forty Winks Bankstown, they had an extensive range of furniture and pillow selection
Superb customer service - Two very happy bed shoppers
With some spectuclar customer service received from a Ms Linda, we walked away with a bed and mattress which is of excellent quality and was reasonably priced.
The friendly staff offered us coffee and advice (we were complete amateurs in the bed game) from the moment we walked in the store.
We also found the bed was very easy to assemble.
Thanks Forty Winks Thomastown, we will come again.
Excellent attentive Service and advice from Bundaberg Store
We are very happy with the service and staff when we purchased three mattresses and one base, excellent quality product, we recommend that you visit the Bundaberg store for your next bed
brought a bed from these guys and they got it in for me in one hour. The lady was very nice and the only one that helped me from all the other shops
excellent customer service
I would like to thank Ben and Belinda and the wonderful staff at the Erina Branch of Forty Winks for there great service they gave me after a problem with our Bed they acted with great care and professionalism
and fixed my problem without any hesitation would highly recommend both Ben and Belinda
Thank you Ben and Belinda
Very happy purchase
Heard from a friend of the service received from this store so thought we would try it as we also needed a new bed. As soon as we entered the store we felt welcomed by Bronwyn who explained everything we needed to know about beds, and after using there 'bed match' test bed pointed us to the comfort levels which we needed to see, her knowledge of beds was unbelievable, all with no pressure or expectation of a sale. After a week or so we eventually settled on a base & mattress which was delivered after approx 3 weeks by 2 very pleasant warehouse ...employees who removed our old bed and set up the new one in a very timely & efficient manner. Sadly as we are of an advanced age we found that even after 7 weeks we could not get used to firmness of our new mattress so took advantage of the stores changeover policy to get a softer mattress, again it was no trouble for Bronwyn to accommodate our needs. During our testing & decision period we went back to the store a spoke to other staff members & found them all to be extremely helpful in every way. I can honestly say that I have never had an easier or more pleasant shopping experience than I did with 40 winks & Bronwyn, and would not hesitate to recommend others to this store. Thanks again Keith
Great custom service
Great custom service .
A big thank You to Eshu for great service , such a lovely gentleman it was a pleasure to be served by you .so much experience & knowledge with a smile
BEST Tempur bed package. Fantastic service!
We really needed a new QS mattress badly. 5 weeks ago we decided to start doing the rounds of the bed shops, not really knowing what we wanted, but knew we had to have something of good quality and with a good warranty. My husband has had many back surgeries and still has a lot of back pain, as well as severe arthritis in knees.
Our first shop was Forty Winks in Cockburn, Bev was so helpful with information on different types of mattresses. I was very interested in the Tempur mattress as I had always thought they had a good rap for being a ver...
Great customer service
We had excellent customer service from the moment we walked into the store. We didnt make a decision straight away, in fact we returned to the store on several occasions to measure up, at no stage was any pressure put on us. Once we had chosen what we wanted we found out the store didnt deliver on the day we needed, not a problem the staff member offered to deliver it for us on his day off, on the Sunshine Coast!! Nothing was too much trouble. Very impressed.
Fabulous friendly staff
We have bought most of our bedroom furniture from here , amazing staff , very helpful. Love our new beds. I highly recommend midland forty winks . I will absolutely be recommending forty winks to my friends .
A1 for customer service
A huge thank you to Rachael at the boat harbour drive store! Rachael made selecting the perfect mattress super easy for us, great product knowledge and advice. We could not recommend highly enough.
Excellent service and right price
Thanks to Tim, our shop for a new bed was so easy and within the right price range. I would highly recommend visiting Hoppers and buying a bed from 40 winks. A really great experience for my daughter and myself.
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Questions & Answers
do you do after pay
Forty Winks S.Forty Winks
Hi Robyn, currently we do not offer AfterPay at our Forty Winks Cockburn store but we do have a range of other convenient payment options in-store.
I paid 4 my bed in full almost 2 wks ago.. Also purchased bedroom furniture.. Also paid in full.. When can I xpect delivery...
Hi, I was wondering has anyone had a problem when buying a mattress if they have had a strong chemical smell. I smelt it slightly when I first purchased it but since being pregnant it smells that strong I am unable to sleep in the room my partner has actually noticed it a little more recently. We Purchased this in late June this year. Its just really unbearable.
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