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Forty Winks Physical store

Forty Winks Physical store

ACT, Fyshwick, QLD, WA, etc...
2.9 from 309 reviews · View Statistics

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Jemmo

JemmoCentral Highlands and Goldfields, VIC

Great Service

published

The staff could not be helpful enough. Helped us with choices and extra discounts as we were buying a number of beds and mattresses to fit out an Airbnb and wanted it to be comfortable. Very happy, especially with salesperson Lana

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBendigo
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Clare

ClareGreater Melbourne (Metropolitan), VIC

Terrible Service

published

Ordered a single bed mattress and told it would be a few days for pick up. 1 week later told it was stuck in a delivery guy’s truck who was too sick to come into work. Rang after 14 days and told us it was I store. They didn’t bother calling us to advise. They told us to pick it up I store and someone would help us to the car. No surprise, no one was available. Don’t shop here if you are looking for service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouth wharf
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L Ha

L HaSouth East Queensland, QLD

Terrible Service

published

Very upset with the lack of customer care and service provided!
I wouldn’t recommend using them go else where, they are just interested in taking your money and leaving you in the Learch for months without a bed and sleeping on the floor.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationTweed Heads
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Tom

TomPerth, WA

Fantastic

published

Went to Fortywinks Joondalup to get a new mattress had the most amazing service from Naida. She put me on bedmatch and was very professional the mattress. I bought is amazing including the pillow Thanks heaps for a wonderful experience

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationForty winks Joondalup
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Ottie

OttieSydney, NSW

Still yet to see

published
Incentivised ReviewNo
MargMac

MargMacPerth, WA

Jaymi was very helpful and knowledgeable!

published

Jaymi took the time to talk us through our options with our new king base and mattress combo. Even going back and forth between a few options across a range of prices. We never felt pressure to go with the more expensive mattress as Jaymi talked us through the perks of three others and encouraged us to try them out and go with the one which felt most comfortable (both for sleeping and for price). Ultimately the customer service receives is what made us most comfortable to spend our money with Forty Winks vs other stores.

We love that Forty Winks support west Australian companies, whose products are made right here in WA!

Looking forward to our new king arriving in a few weeks.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCannington
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Exceptional quality-service and ultra comfortable.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
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Justice

Justice

  • 6 reviews
  • 11 likes

Can't believe what the store franchise operator/manager said to me!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Tracey M.

Tracey M.South East Queensland, QLD

  • 2 reviews

Unsatisfactory product.

published

The product delivered was nothing like the product tried in the showroom. Mattress has sunken areas even with monthly turning after 1 year of use. After sales service has tried to fix the problem however a sub standard mattress topper is not going to make us go away. Very disappointed. We thought spending $4000 on a mattress would get us quality. Oh how wrong we were.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationTweed Heads NSW
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Hendo

HendoSydney

  • 5 reviews
  • 6 likes

Wonderful service

published

Excellent service, did a bed match test and found the perfect mattress, king koil. Highy receommend as I really feel like I choose the best mattress with the knowledge from staff.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
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1 comment
Forty Winks
Forty WinksForty Winks

Hi Hendo, thanks for taking the time to leave a review. Providing the best level of service in store is really important to us so we're really pleased to hear this!

Bruce

BruceSydney, NSW

Side by Side Firm lacks adequate topper pad for comfort

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationManly Vale, Sydney
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Tamara

TamaraWoodend, Ipswich

Warranty not worth anything

published

This is the 2nd lot of trouble we have had with our mattress. After having it replaced due to a hole in it the first week, we are now 2 years into using it and it's caved in on both sides. It's not just wear and tear or 'dipping' as they state. We have been given the option of paying costs to have it removed, inspection costs, delivery costs to bring it back ... Whilst we will be out 2 months without a mattress at all.
We will never purchase a mattress from forty winks again and hopefully this is enough to deter anyone from buying there and thinking they'll pay thousands for a quality product only to have to replace it in 2 years.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Lisa

LisaCentral, SA

  • 12 reviews
  • 9 likes

No assembly spent 2.8k

published

Spent 2.8k the pieces cane delivery guys awesome but no assembly ridiculous (coved 19 apparently)
But I’m a hairdresser and still work
Almost impossible to understand instructions and don’t believe it’s together right as it’s in their website that they will assemble if it falls to pieces I’ll be wanting it fixed foc
Wouldn’t have purchased if I knew it wouldn’t be assembled really upset

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationGepps Cross SA
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Lazy Drivers and Poor Instructions to Fix a Head Board

published

Purchased a bed on the understanding it would be assembled and delivered.

Bed was delivered but the two Jobs Worth's that delivered it refused to take the bed upstairs.

Instructions on how to attach a standard headboard bracket to the base of the bed are not clear at all! Trying to find a You Tube Video...if any of the Jobs Worth's have put one together.

This Company clearly has no after sales service and its staff are no doubt preying for their redundancy pay.

I have attempted to be positive about this Company, but I am struggling.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationNorth Geelong
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Al A.

Al A.Greater Melbourne (Inner), VIC

Shopping Online & COVID-19

published

I never thought I'd buy new beds and mattresses online and over the phone during this tough times but guess what, I had to! End to end service from Forty Winks Nunawading (sales, delivery and installation) was excellent. Price was within my budget, delivery took place as I was told (4-5 weeks) and installation was also on time and professionally done. Thank you FW!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNunawading, VIC
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Esther

EstherSydney, NSW

Very caring and helpful

published

Late last year, friends and relatives told us to visit Forty Winks, Crows Nest. Craig was very knowledgeable and spent a lot of time with us trying out different mattress as all three of us have different requirements. We finally settled on our choice and asked Craig if he can speed up delivery since we were sleeping on borrowed mattresses. He called the factory in Queensland immediately to check if stock was available even though it was past closing time and we received the delivery within a week. He and Darcy worked to ensure the delivery time was within our Strata Manager’s restrictions. The delivery guys were on time, really nice and tidied up all the rubbish before leaving.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrows Nest
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Phill

PhillGreater Melbourne (Inner), VIC

  • 5 reviews
  • 2 likes

Don’t bother with Forty Winks

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Alina

AlinaSydney, NSW

Lack of customer service and advise

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationCasula
See all answers

Very poor customer service. Taken money but can't supply mattress. Not refunding as well. We lost money

published

We paid for a mattress and promised a delivery within 2 weeks. It has been one month now and they are saying they can't provide mattress. They are not ready to refund as well. We lost money and ended up sleeping on floor. I wish I would have checked the ratings before shopping there. Worst experience ever.

Incentivised ReviewNo
dianemaree

dianemareeSydney, NSW

Excellent service from Kathleen.

published

We are so thankful for the courteous professional service we received. Her product knowledge and experience helped us to make the right choice and avoid a finish that would not have suited our particular needs

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCampbelltown NSW
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Page 1 of 16
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Questions & Answers

ajond

ajondasked

VIC, Nunawading

what would the delivery fee be for 2 single mattresses and 2 bases to Ringwood?

No answers
javed

javedasked

VIC, Narre Warren

I have been trying to contact. I bought a mattress with 15 years warranty but it is dipping & sagging.
It needs to return Invoice # NW 7837.
Any help?
Phone message ask to email but there is no email address any where.
My email is: javed3174@hotmail.com. [number removed]

1 answer
Soc o
Soc o

Narrewarren@fortywinks.com.au

Robyn T

Robyn Tasked

WA, Cockburn

do you do after pay

1 answer
Forty Winks
Forty WinksForty Winks

Hi Robyn, currently we do not offer AfterPay at our Forty Winks Cockburn store but we do have a range of other convenient payment options in-store.

Get an answer from our members and Forty Winks representatives

Details

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CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and MattressesBedroom and MattressesBedroom and Mattresses
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