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Forty Winks Physical store

Forty Winks Physical store

ACT, Fyshwick, QLD, NT, Millner Darwin, etc...
2.9 from 271 reviews

Reviews

(117)
(9)
(5)
(14)
(126)
  • Product Quality
    4.2 (38)
  • Return Claim MadeYes (5) · No (35)
  • Warranty Claim MadeYes (3) · No (38)
  • Product Appearance As advertised (58%) · Not as advertised (42%)
  • Customer Service
    4.1 (43)


Benjamin

BenjaminDysart

  • 3 reviews

Great service

published

My partner and I recently purchased a bed from the Mackay store after much effort trying different beds from different stores we found forty winks to have great customer service and we had an awesome shopping experience . Also we believe we got a great deal definitely worth a look

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMackay
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Benjamin, we're very pleased to hear your positive feedback. Thanks for the recommendation and we hope you enjoy the new bed!


Ingrid G.

Ingrid G.Wide Bay-Burnett, QLD

The best local customer service

published

Thank you, Adam and the team to make the shopping experience at Forty Wings in Hervey Bay such a great one. You have put all effort in getting all we were looking for and free delivery as well. Couldn't be any happier. Ingrid

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHervey Bay
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Ingrid, thanks so much for the fantastic feedback! We're glad you had a great experience and that Adam and the team were able to make your visit memorable. We will pass on your feedback to the team.

Kim W

Kim WPerth, WA

Perfect Sales and experience

published

Jayne was more than helpful and knowledgeable with all products at the Midland store. She welcomed my family to the store and could not have done more to assist us. She was very patient with showing us lots of different alternatives to fit our budget. I would definitely recommend Jayne and forty winks in the future to family and friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland
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1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Kim, thank you for the recommendation and we're pleased to know we were able to help. We'll be sure to share your great feedback with the team!

Mary

MaryVictoria

Amazing service great bed!

published

Bought a bed from forty winks Knox could not have.been happier with the professionalism and knowledge of sales consultant highly recommend. The bed is amazing haven’t slept so well in years thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKnox
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1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Mary, we're very pleased to hear that you are happy with your new mattress! Thank you for supporting Forty Winks Knox.


Miss H.

Miss H.Greater Melbourne (Outer), VIC

  • 6 reviews

Very satisfied

published

Very happy with our purchase.
Looked around for a great deal and we did find what we really wanted. Great price and service. Happy to shop there again.
Very pleasant experience .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWatergardens
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Thank you for the 5-star rating and for supporting Forty Winks Watergardens. This is great feedback to receive!


S.F.M.

S.F.M.Greater Melbourne (Metropolitan), VIC

Over the moon

published

Absolutely over the moon with both the bed we purchased and the service we got from Forty Winks Watergardens. Viviana was very knowledgeable and a pleasure to deal with. Her easy going manner and product knowledge made our decision to purchase from Forty Winks a very easy one. Thanks Viviana!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWatergardens
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Thanks so much for the fantastic feedback! We're so glad you're over the moon with your new bed and that Viviana was able to make your visit to our store memorable. We will pass on your feedback to the team.


UnhappyCustomer

UnhappyCustomerGreater Melbourne (Inner), VIC

  • 2 reviews

Extremely Unprofessional and Worst Customer Service

published

Ok so after waiting 3 weeks from the order, no one even bothered to call me when it is going to get delivered !! I followed up multiple times and then got a date. On the day no update whatsoever and again I was the one who followed up. Guess what !! I was told not going to happen and got a new date now !! Let's see when the waiting game ends. Can't believe this is 2020 and they can't even co-ordinate their order/logistics. Not going back for sure. And whenever I get it (IF I do), have to see how the product is.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationForty Winks Nunawading
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi, we're very sorry to hear this. Bringing you the best shopping experience is really important to us so we take your feedback seriously. Please know we will do everything we can to ensure a timely delivery. Thank you for your patience.


Linda Ng

Linda NgSydney, NSW

Fantastic experience

published

Wonderful service from start to finish. Great service from the whole team. The staff provided excellent service and I would recommend anyone to go into Forty Winks Bankstown, they had an extensive range of furniture and pillow selection

Customer Service
Product Quality
Store LocationForty Winks Bankstown
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Linda, thanks so much for the fantastic feedback! We're glad you had a great experience and that the team at Forty Winks Bankstown was able to make your visit to our store memorable. We will pass on your feedback to the team.

Paul

PaulGreater Melbourne (Inner), VIC

Superb customer service - Two very happy bed shoppers

published

With some spectuclar customer service received from a Ms Linda, we walked away with a bed and mattress which is of excellent quality and was reasonably priced.
The friendly staff offered us coffee and advice (we were complete amateurs in the bed game) from the moment we walked in the store.
We also found the bed was very easy to assemble.
Thanks Forty Winks Thomastown, we will come again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationForty Winks Thomastown
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Thanks so much for the fantastic feedback Paul! We're glad you had a great experience and Linda was able to make your visit to our store memorable. We will pass on your feedback to the team.

Joan and Peter

Joan and PeterWide Bay-Burnett, QLD

Excellent attentive Service and advice from Bundaberg Store

published

We are very happy with the service and staff when we purchased three mattresses and one base, excellent quality product, we recommend that you visit the Bundaberg store for your next bed

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBUNDABERG
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Joan & Peter, thanks so much for the fantastic feedback. We're glad you had a great experience and our team at Forty Winks Bundaberg were able to make your visit to our store memorable. We will pass on your feedback to the team.


nick k.

nick k.Greater Melbourne (Outer), VIC

Fast bed

published

brought a bed from these guys and they got it in for me in one hour. The lady was very nice and the only one that helped me from all the other shops

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWatergardens
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Nick, thanks for supporting Forty Winks Watergardens and we're glad to hear you were happy with the prompt service provided. Enjoy the new bed!


excellent customer service

published

I would like to thank Ben and Belinda and the wonderful staff at the Erina Branch of Forty Winks for there great service they gave me after a problem with our Bed they acted with great care and professionalism
and fixed my problem without any hesitation would highly recommend both Ben and Belinda
Thank you Ben and Belinda

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationerina
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Thanks so much for the fantastic feedback, Jackie! We're glad you had a great experience and that Ben and Belinda were able to help. We will pass on your feedback to the team.


Keith

KeithSydney Surrounds, NSW

Very happy purchase

published
Customer Service
Product Quality
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Keith, thanks for sharing your experience with us and for supporting Forty Winks Penrith. We're so glad to hear you were happy with the service provided and we hope you're enjoying the new bed.


Robyn

RobynGreater Melbourne (Outer), VIC

  • 2 reviews

Great custom service

published

Great custom service .
A big thank You to Eshu for great service , such a lovely gentleman it was a pleasure to be served by you .so much experience & knowledge with a smile
thanks .Robyn

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Robyn, so pleased to hear you were happy with the service that was provided from our Forty Winks Nunawading team. Thank you!

Cozzy

CozzyPerth, WA

  • 13 reviews
  • 1 like

BEST Tempur bed package. Fantastic service!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationForty Winks, Cockburn, WA,6164
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Cozzy, a belated thank you for taking the time to leave this review. We really appreciate it and are so glad you're enjoying the mattress. Thanks for supporting Forty Winks Cockburn!

Great customer service

published

We had excellent customer service from the moment we walked into the store. We didnt make a decision straight away, in fact we returned to the store on several occasions to measure up, at no stage was any pressure put on us. Once we had chosen what we wanted we found out the store didnt deliver on the day we needed, not a problem the staff member offered to deliver it for us on his day off, on the Sunshine Coast!! Nothing was too much trouble. Very impressed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJindalee
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Tina, a belated thank you for taking the time to leave a review. We're very pleased to hear you were happy with the service provided and want to thank you for supporting Forty Winks Jindalee.


Fabulous friendly staff

published

We have bought most of our bedroom furniture from here , amazing staff , very helpful. Love our new beds. I highly recommend midland forty winks . I will absolutely be recommending forty winks to my friends .


Nicola

NicolaWide Bay-Burnett, QLD

A1 for customer service

published

A huge thank you to Rachael at the boat harbour drive store! Rachael made selecting the perfect mattress super easy for us, great product knowledge and advice. We could not recommend highly enough.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Linda B.

Linda B.Greater Melbourne (Outer), VIC

Excellent service and right price

published

Thanks to Tim, our shop for a new bed was so easy and within the right price range. I would highly recommend visiting Hoppers and buying a bed from 40 winks. A really great experience for my daughter and myself.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers

Suzanne Thornton

Suzanne ThorntonWide Bay-Burnett, QLD

Exceptional service, Tracey is an Angle - Thank you

published

Elderly gentleman in Aged Care Home, confused as to what he needed to purchase. Received all the help, compassion and assistance he needed. Purchased a King Single Capri Firm Mattress, Base and Pillow.
Sleeping perfect now and couldn't have done it without the wonderful staff at Forty Winks - Hervey Bay.
Special thanks to Tracey for her extraordinary service.
Brian resting very peacefully.......

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHervey Bay
See all answers

Page 1 of 14

See all Forty Winks reviews

Questions & Answers

Robyn T

Robyn Tasked

do you do after pay

1 answer
Forty Winks
Forty Winks S.Forty Winks

Hi Robyn, currently we do not offer AfterPay at our Forty Winks Cockburn store but we do have a range of other convenient payment options in-store.


Donna B.

Donna B.asked

I paid 4 my bed in full almost 2 wks ago.. Also purchased bedroom furniture.. Also paid in full.. When can I xpect delivery...

1 answer
Alexandria B.
Alexandria B.

Contact the store you bought it from and get them to check with the manufacturer.


Melissa T.

Melissa T.asked

Hi, I was wondering has anyone had a problem when buying a mattress if they have had a strong chemical smell. I smelt it slightly when I first purchased it but since being pregnant it smells that strong I am unable to sleep in the room my partner has actually noticed it a little more recently. We Purchased this in late June this year. Its just really unbearable.

1 answer
Alexandria B.
Alexandria B.

What was the brand?
Was it all foam?
How humid does it get in the room & how hot?


Get an answer from our members and Forty Winks representatives

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