??!
1 photo
Forty Winks Physical store

Forty Winks Physical store (page 2 of 14)

ACT, Fyshwick, QLD, WA, etc...
2.9 from 272 reviews

Reviews

(116)
(9)
(5)
(14)
(128)
  • Product Quality
    4.1 (38)
  • Return Claim MadeYes (5) · No (35)
  • Warranty Claim MadeYes (3) · No (38)
  • Product Appearance As advertised (58%) · Not as advertised (42%)
  • Customer Service
    4.0 (43)

Reviewer Photos & Videos

Suzanne Thornton

Suzanne ThorntonWide Bay-Burnett, QLD

Exceptional service, Tracey is an Angle - Thank you

published

Elderly gentleman in Aged Care Home, confused as to what he needed to purchase. Received all the help, compassion and assistance he needed. Purchased a King Single Capri Firm Mattress, Base and Pillow.
Sleeping perfect now and couldn't have done it without the wonderful staff at Forty Winks - Hervey Bay.
Special thanks to Tracey for her extraordinary service.
Brian resting very peacefully.......

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHervey Bay
See all answers

Appalling customer service

published

Paid $70 delivery in addition to $3,500 for the bed only for the rude and unhelpful delivery drivers to try to shake me down for extra cash to help a 52 year old 5 foot 2 woman get her old bed base downstairs. Would have taken them one minute. Why employ such awful people to damage your business and reputation? Also I wasn’t aware that I would have to construct the bed myself. I might as well have bought from IKEA. Rubbish service. Do not go here!!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationALEXANDRIA
See all answers
Stickers

Stickers

  • 2 reviews

Warranty claim for Aireloom brand mattress.

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationSOUTHWHARF
See all answers
1 comment
Stickers
Stickers

22nd Oct) New mattress delivered this morning. Looks like Forty Winks did the right thing in the end.....!

Furniture Shops

Find out how Forty Winks Physical store compares to other Furniture Shops

Know better, choose better.

Compare all
Your worst nightmare

Your worst nightmareSouth East Queensland, QLD

Stay away from Forty Winks Toowoomba for your own health's sake

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationForty Winks Toowoomba
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi, please accept our sincere apologies. Please know we have notified our State Manager to investigate this and we will be in touch once we have some more information. Thank you.

Rose

RoseGreater Melbourne (Inner), VIC

Great customer service

published

I was looking around for a mattress and base. We were fortunate enough to only go to one shop fortywinks in Water gardens. The good service and excellent customer service we received by Seerat and Viviana there was no need to go looking around. Thank you both for making us feel comfortable in this store. Keep up the good work ladies. I recommend this store to all people looking for excellent service.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Rose, we appreciate you taking the time to leave a review and we're glad to hear we were able to help. Thanks for choosing Forty Winks Watergardens!

Julia

JuliaVictoria

Excellent service

published

Went into the Watergardens store and was warmly greeted by Vivi.
She went above and beyond to help us and even offered to stay open after hours so I could return with my husband. The service was terrific and I extremely pleased with my purchase. Lots of options to choose from and she got even our finance and installation sorted.
Great store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWatergardens
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Julia, this is fantastic to hear! Thanks for choosing Forty Winks Watergardens.

Rachael

RachaelGreater Melbourne (Metropolitan), VIC

What a wonderful experience

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWatergardens
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Rachael, providing our customers with the best possible experience is really important to us so we're pleased to hear this! Thanks for choosing Forty Winks Watergardens.

Erin F.

Erin F.

  • 3 reviews

Great customer service

published

We were looking around for a new mattress & base and could not go past Forty Winks H/C for their pricing but more importantly the customer service. Kat was amazing & her service is top notch. Would highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers Crossing
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Thanks Erin! Glad to hear we could help. Thanks for choosing Forty Winks Hoppers Crossing :-)

FANTASTIC !!!

published

Great store with huge range on display. Customer service was brilliant and very helpful.
Lisa was very knowledgeable and went out of her way to make sure we were offered all the advice and help to make our decision.
More than pleased with selected product and service provided.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga W.A.
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Bobby, we appreciate you taking the time to leave a review. Thanks for choosing Forty Winks Malaga!

Furniture Shops

Find out how Forty Winks Physical store compares to other Furniture Shops

Know better, choose better.

Compare all
Little Fish

Little FishCentral Highlands and Goldfields, VIC

Beware the Shark

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationForty Winks Bendigo
See all answers
Lorna

LornaO'Connor 2602, ACT

Outstanding before and after purchase service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick, ACT
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Lorna, thanks for your feedback. Bringing you the best in-store experience is really important to us so we're thrilled to hear you were happy with the service. Thanks for choosing Forty Winks Fyshwick.

SqueakyWheel

SqueakyWheelHunter Region, NSW

If there was an option for no stars, I'd choose it.

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationCastle Hill
See all answers

Unacceptable Operations

published

Contract stipulates 2 weeks to contact for delivery, it’s been an unacceptable 5 weeks now. Only contact I’ve had with store was because I had to call and email to get any information about my order. Responses I’ve received are “It’ll be ready when it’s ready”. “Someone will be in contact with you about delivery”. (No contact made). For 2.5k dollars you would think they would care a bit more about meeting customers expectations and holding to what is stated in their Terms . I am unsure what the REAL problem is but have to do MUCH better 40winks.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi, please accept our sincere apologies for the inconvenience caused. Can you please provide your order number so we can follow up with the Castle Hill store? Thanks.

After sales service non-existent

published
Customer Service
Product Quality
Warranty Claim MadeYes
Store LocationTweed Heads
See all answers
Liz

LizMetropolitan Adelaide, SA

  • 5 reviews
  • 1 like

Dylan & Maggie - brilliant!

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Liz, thanks for the kind words and we'll be sure to pass this feedback on. Enjoy the new mattress!

Furniture Shops

Find out how Forty Winks Physical store compares to other Furniture Shops

Know better, choose better.

Compare all
Michelle O.

Michelle O.Sydney, NSW

Wonderful Service and great deal - thank you Rosa

published

Have purchased all our beds from Forty Winks Bankstown and have never been disappointed. Attended VIP night and got a great deal on a bed for spare bedroom. Thank you Rosa for your patience and great service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBankstown
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Michelle, thanks for choosing Forty Winks Bankstown! Enjoy the new bed :-)

The reviewer stated that an incentive was offered for this review

Fantastic customer service

published

I shopped at the Toowoomba store and was greeted by a lovely young lady by the name of Amy. Amy took the time with us with her customer service being A1. Very polite and explained to the point. I congratulate Amy for her old fashioned service . I bought and walked out very happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationToowoomba
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Robyn, this is great to hear! Thanks for choosing Forty Winks Toomoomba and we'll be sure to pass your feedback on :-)

Terrible.

published

Brought a bed from Campbeltown store and paid deposit, and found out that the exactly same bed in Crossroad store was cheaper by $400. So call back and spoke with store manager and she said it’s franchise and they don’t do price match. Even put complaint to Head office and spoke with Area/State manager but even he said he cannot do anything and if you wish you can cancel the order (will lose the deposit) and purchase from other store. Worst service ever from manager and area manager. They actually don’t care about customer. Never ever going to purchase from Forty Winks again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationForty Winks Campbeltown NSW
See all answers

Fantastic shopping experience

published

Upgraded to King size and picked the perfect store. Range was amazing, staff friendly and helpful and delivery fast and efficient. Even added to my purchase with sheet sets and protectors. I will not hesitate to recommend and to shop here again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Chris, thanks for choosing Forty Winks Midland :-)

Jane

JaneWestern Australia

Highly recommended - delighted !

published

I wanted to purchase a queen size mattress. For me that is an important and large purchase.
From my first phone call to Forty Winks Melville, Dani"s (Daniela) professionalism, warm welcome and knowledgable approach made the whole exercise smooth and easy.
With my store visit, Dani, listened to me, helped clarify and made my decision process easy.
I am very pleased and Highly recommend !!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationForty Winks Melville
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Jane, we greatly appreciate you taking the time to leave a review for our Melville store. Pleased to hear we could help and we'll be sure to pass your feedback on. Enjoy the new bed!

The reviewer stated that an incentive was offered for this review

Page 2 of 14
See all Forty Winks reviews

Questions & Answers

javed

javedasked

VIC, Narre Warren

I have been trying to contact. I bought a mattress with 15 years warranty but it is dipping & sagging.
It needs to return Invoice # NW 7837.
Any help?
Phone message ask to email but there is no email address any where.
My email is: javed3174@hotmail.com. [number removed]

No answers
Robyn T

Robyn Tasked

WA, Cockburn

do you do after pay

1 answer
Forty Winks
Forty Winks S.Forty Winks

Hi Robyn, currently we do not offer AfterPay at our Forty Winks Cockburn store but we do have a range of other convenient payment options in-store.

Donna B.

Donna B.asked

QLD, Hervey Bay

I paid 4 my bed in full almost 2 wks ago.. Also purchased bedroom furniture.. Also paid in full.. When can I xpect delivery...

1 answer
Alexandria B.
Alexandria B.

Contact the store you bought it from and get them to check with the manufacturer.

Get an answer from our members and Forty Winks representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.