Great customer service
We had excellent customer service from the moment we walked into the store. We didnt make a decision straight away, in fact we returned to the store on several occasions to measure up, at no stage was any pressure put on us. Once we had chosen what we wanted we found out the store didnt deliver on the day we needed, not a problem the staff member offered to deliver it for us on his day off, on the Sunshine Coast!! Nothing was too much trouble. Very impressed.
A1 for customer service
A huge thank you to Rachael at the boat harbour drive store! Rachael made selecting the perfect mattress super easy for us, great product knowledge and advice. We could not recommend highly enough.
Exceptional service, Tracey is an Angle - Thank you
Elderly gentleman in Aged Care Home, confused as to what he needed to purchase. Received all the help, compassion and assistance he needed. Purchased a King Single Capri Firm Mattress, Base and Pillow.
Sleeping perfect now and couldn't have done it without the wonderful staff at Forty Winks - Hervey Bay.
Special thanks to Tracey for her extraordinary service.
Brian resting very peacefully.......
Stay away from Forty Winks Toowoomba for your own health's sake
My husband and I visited numerous businesses throughout an entire weekend in Toowoomba looking for a king size mattress. How foolish were we to purchase a mattress from the male Store Manager at Forty Winks who used all the cons in the sales book. On 25/8/19 we paid $3300 up front for a King size MySide (both sides level red) series 6 mattress to be made brand new especially for us. The mattress was delivered to us 10 days later. This mattress was clearly a used/preowned bed. It had 2cm indentations on both left and right sides of mattres...s where others had already left there body signatures. The sides of the pillow top were bulging severely on both sides. All four corners of the mattress were pulling upwards at varying heights. Stitching was coming undone in many areas all over mattress. I felt several areas of pilling on top of the mattress and a small brown mark at foot of bed. We immediately complained to the male Store Manager at Forty Winks who sent the Kingsdown Rep to our home to inspect the mattress. We were told by the Kingsdown Rep many things eg. this is normal...you just need to sleep on it for a couple of months until it settles (and voids the warranty) She then blamed the transport staff for damaging mattress. She offered to make us another mattress. We refused. My husband and I travelled back to Forty Winks that afternoon wanting a refund. Not only were we refused a refund but we were told to leave the store by the male Store Manager. I contacted Kingsdown Customer Service and she told me they had already given Forty Winks a credit for the mattress. I contacted the ACCC to find out our rights. They informed me we had the right for a full refund because the product Forty Winks sold us had major defects. We contacted the male Store Manager and told him what the ACCC advised us. The male Store Manager relented and then told us we wouldn't be given a full refund until he inspected the mattress and found no stains as Forty Winks were going to resell it. So beware, you could end up buying this used/preowned mattress like we did.
Fantastic customer service
I shopped at the Toowoomba store and was greeted by a lovely young lady by the name of Amy. Amy took the time with us with her customer service being A1. Very polite and explained to the point. I congratulate Amy for her old fashioned service . I bought and walked out very happy.
Awesome customer service at Toowoomba store!
Awesome service from Angela. So friendly, approachable, helpful and knowledgeable! Easy parking, great range of bedding options. Great prices and the Manager was also really helpful in making sure we got a great deal! Thank you :)
- QLD, Logan
- Verified customer
Never Shop Here
Bought a My Side (Series 4 - Green) mattress from their Logan store. They use a "bed match" gimmick to get you in and direct you towards the mattresses they want to sell irrespective of whether it's what you need.
I got to try out a few beds and decided which one I found the most comfortable. At that point the saleswoman started pushing for a sale. I mentioned that I had just bought a bed frame from Ikea and wanted to make sure that the mattress fit the frame well. She told me that the double mattress was a standard size and would fit any d...ouble bed frame. No mention was made of the fact that this mattress is incompatible with certain types of wooden slats nor that this can potentially void the warranty. Yesterday I had a manufacturer rep out to look at the mattress to determine why it feels so much softer than the floor model and is starting to sag. It was only then that I found out that I had the "wrong slats" and I needed to replace them. I called the store to say that I wanted a refund because I had purchased this mattress on the basis of a dishonest sales pitch. I was told that as there is nothing wrong with the mattress they can't issue a refund and it is not their responsibility to advise on the thousands of bed frames that they don't sell! It is also not possible to return a mattress that has been slept on over change of mind due to hygiene issues, something which was not disclosed at time of sale. They even claimed that no one has ever made a complaint of this nature before, which I don't believe at all because the moment I told her the result of the inspection she said "Oh, you have posture slats?". Way too aware of the problem for me to have been the first customer affected. No warranty info was given to me at the time of purchase save that the warranty period is 10 years. 10 years does me no good if their nondisclosure voids the warranty. Despite repeated requests I have received NO warranty information. Who knows what other fine print exists that will void my warranty?
Customer Service at Aspley Forty Winks
I would like to write a review about the excellent service and advice I received when purchasing a mattress, ensemble & pillow at the Aspley Store from Jan Stone.
Her service and knowledge of products was exemplary and her manner was helpful and friendly. I walked out the the store highly confident with what I had purchase.
A new customer
OMG we’ve just put down a deposit for our ( expensive) new mattress with forty winks at bundaberg ........after reading some of these reviews , I’m really worried now about quality/ after sales service/ delivery/ so many people said that their brand new mattress sagged and had terrible problems within a few months.....
We had a brilliant young sales person, who was quite new to the job, but gave us 120% of her time and knowledge ( she was happy to defer to a more experienced person a few times, which we were happy with) this was one of the reasons we happily bought the mattres.
I really hope we can be one of the positive feedback reviews after sleeping on our new mattress
- QLD, Bundall
- Verified customer
Brand new and sunken mattress-update
Update: the people helping on this site have amazed me with how quickly and efficiently they've corrected this problem. Thank you for taking the time to listen and help the customers that need help from higher up. We received ongoing updates via messaging and phone calls within an hour of my posting the problem, to the manufacturers staying in touch with us every step of the way, to the transport company keeping us always in the loop or where the new mattress was.
I have updated my feedback to reflect the after service that head office h...
Don't order if you're in a hurry !
I ordered a bed from the Kawana store. I was disappointed to hear it would take two weeks to get it. Now I've learnt that they won't have the bed until well after the two weeks I was told. The worst part is that even when they do get it they don't intend to deliver it to me until four days later...You would think that because I've waited for so long they would make an effort to get it to me sooner - but it's obviously not convenient for them. Terrible service.
- QLD, Jindalee
- Verified customer
Not happy with mattress quality
I purchased a Crown queen plush mattress almost 3 months ago and have persisted with sleeping on it in the hope that I’m imagining the feeling of falling out the side but my husband feels the same way. The middle of the mattress seems to go up higher when we are sleeping on it (the sort of thing you see in very old mattresses where there are body imprints either side). We can’t sleep on this mattress and are now sleeping in 2 separate spare beds to get a good nights sleep. Very disappointed and upset that we have paid for something we cannot sl...eep on and wouldn’t even try to sell to someone else. Happy with the service at Forty Winks Jindalee but as there’s no trial period for Crown mattresses we are stuck with it and made a very expensive mistake. Would have considered paying extra for a different mattress if offered a new one but definitely wouldn’t buy Crown again.
Waiting and waiting
I haven't even received my bed yet but am already very upset with the service. We have been waiting for over one month for a bed frame that was paid for in January and have had to call the store on a regular basis to find out where it is and to get get an estimate of when it will arrive. I would have expected that staff would have called me every time it didn't arrive as promised, rather than me always having to chase it down and find out what's going on. I have been given so many promises of delivery dates but the goal post keeps gettin...g moved. It was not communicated to me when I purchased it that it would take a very long time, they said two weeks max. My son has had to sleep on the floor and I've been giving him weekly promises that it will be here soon, but have had to break that promise too many times. Hopefully all will be well with the bed when we eventually get it. Next time I will read the reviews before I shop somewhere for a big ticket item like that.
Do Not Shop Here ! You'll Regret It
We purchased a King size Bed set from Forty Wink Jindalee, the sales person was [name removed]. My Partner and I put the bed frame together (not rocket science) and we noticed a few defects with our bed frame.
Upon calling Forty Winks to discuss our concerns with our bed frame, we were met with a extremely rude lady who immediately told us that it was our fault, we must have not followed the instructions and how every person who doesn't pay to have it assembled has the warranty void and then Hung the phone!
I called back the following da...y requesting to speak with a supervisor as i would like to make a formal complaint of the way this situations has been handled and if they only took the time to listen, they would see that the bed frame has defects from the manufacture STOKE Furniture. My matter has not been resolved and my experience with Forty Winks has been Appalling. I regret shopping and supporting a business that not doesn't care about their staff's neglect for their brand and reputation, but also one that doesn't care for its customers. STAY AWAY! And do not shop here. Mouth to mouth advertising (referrals) are the best form of advertising!
Worst customer service! Plain rude
Terrible customer service and plain rude.
We purchased a king size bed frame, when it was delivered we unpacked and noticed some minor defects. The attachment for the bed head looked insecure and flimsy.
Spoke to a lady who said all their bed frames are checked and does not have any defects. She arranged for a manager to contact me, however we have not received any calls and keep getting run around.
Honestly, i would avoid purchasing anything from Forty Winks, there are so many other places where you get good customer service.
My only mistake was not reading reviews and trusting a brand name.
Worse bed we have slept in
Our bed was bought in stores . It has all ready been replaced but it's the same as what the first one was. Because we didn't buy a base with the bed as we had a flat base for it to go on were told the base was not satisfactory for mattress I find this hard to beleive. We told that if we had any further problem with bed we would have no claim.
Brilliant service at Forty Winks Jindalee
A great experience from sales to delivery, store employees were welcoming, acknowledging you when entering store and were very helpful with no pressure to buy. The delivery person made an after hours drop when a furniture item was inadvertently missed from the initial load. We would definitely recommend buying here.
Cheap rubbish furniture
We paid a huge amount of money for a mattress bed and side tables and chest of drawers. Beware to look at the fine details. Our drawers are terrible quality with cracks in the wood, veneer peeling at edges (its 3 months old) and just generally made of rubbish - And because it was on a payment plan ill be reminded every month of how i still owe a fortune on shoddy furniture. Sigh.
You guys rock
Not only do you supply AMAZING mattresses you give the greatest deals (not to mention you know what you are talking about!)
Purchased Mattresses, Mattress protectors And pillows
Great customer service, always have a friendly smile and willing to help out in any way.
Thanks Forty Winks!
Great service, great delivery and great mattress
Purchased a mattress from the Cairns branch on the weekend, got a great deal and got it delivered on the day at the exact time they said they would be there. Will be going there first next time I'm in the market for similar items. Highly recommend anyone seeking great service and a great deal to go have a chat with them.
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