A1 for customer service
A huge thank you to Rachael at the boat harbour drive store! Rachael made selecting the perfect mattress super easy for us, great product knowledge and advice. We could not recommend highly enough.
Exceptional service, Tracey is an Angle - Thank you
Elderly gentleman in Aged Care Home, confused as to what he needed to purchase. Received all the help, compassion and assistance he needed. Purchased a King Single Capri Firm Mattress, Base and Pillow.
Sleeping perfect now and couldn't have done it without the wonderful staff at Forty Winks - Hervey Bay.
Special thanks to Tracey for her extraordinary service.
Brian resting very peacefully.......
You guys rock
Not only do you supply AMAZING mattresses you give the greatest deals (not to mention you know what you are talking about!)
Purchased Mattresses, Mattress protectors And pillows
Great customer service, always have a friendly smile and willing to help out in any way.
Thanks Forty Winks!
I can't praise the staff of Forty Winks Hervey Bay high enough when we had an issue with a Serta Mattress.
They went into bat for us and finally after 16 months got the manufacturers (I use that term loosely) of the Serta mattress to give us a full credit on a mattress that had body impressions develop after two weeks and got progressively worse.The Serta people even told us to try sleeping crossways as a way of making the mattress sag evenly. Sending it back for repair made no difference as they claimed there was nothing wrong with it. Be very wary of buying a mattress from the Comfort Group. The King Coil Mattress we bought as a replacement has so far been excellent. It is great not having a hill in the middle of the bed.
customer service? What customer service
Mattress ordered and deposit paid. Order included 2 "free" Latex Pillows. I asked the same day if a mattress protector could be made of the same material as the surface of the mattress. I was called back and told that the pillows represent a value of $350! To make a special protector I have to pay another $100. I agreed. Mattress delivered Jan.12. No protector. A fabric was delivered - not the same as the top of the mattress - and the protector would be locally made. I did not agree and insisted on the agreement. A protector made By Beard.
A great Bargain
During a recent visit to Forty Winks, I had been looking for a nice comforatable mattress for my husband to sleep on after recent spinal surgery. After trying a few of the mattresses mu husband indicated the one he wanted. It was originally over $6000 but due to a small tear in the mattress and a little haggling on both sides we saved over $2000 on the bed. We were so thrilled.
Great at haggling
Questions & Answers
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