Great customer service
We had excellent customer service from the moment we walked into the store. We didnt make a decision straight away, in fact we returned to the store on several occasions to measure up, at no stage was any pressure put on us. Once we had chosen what we wanted we found out the store didnt deliver on the day we needed, not a problem the staff member offered to deliver it for us on his day off, on the Sunshine Coast!! Nothing was too much trouble. Very impressed.
- Verified customer
Not happy with mattress quality
I purchased a Crown queen plush mattress almost 3 months ago and have persisted with sleeping on it in the hope that I’m imagining the feeling of falling out the side but my husband feels the same way. The middle of the mattress seems to go up higher when we are sleeping on it (the sort of thing you see in very old mattresses where there are body imprints either side). We can’t sleep on this mattress and are now sleeping in 2 separate spare beds to get a good nights sleep. Very disappointed and upset that we have paid for something we cannot sl...eep on and wouldn’t even try to sell to someone else. Happy with the service at Forty Winks Jindalee but as there’s no trial period for Crown mattresses we are stuck with it and made a very expensive mistake. Would have considered paying extra for a different mattress if offered a new one but definitely wouldn’t buy Crown again.
Do Not Shop Here ! You'll Regret It
We purchased a King size Bed set from Forty Wink Jindalee, the sales person was [name removed]. My Partner and I put the bed frame together (not rocket science) and we noticed a few defects with our bed frame.
Upon calling Forty Winks to discuss our concerns with our bed frame, we were met with a extremely rude lady who immediately told us that it was our fault, we must have not followed the instructions and how every person who doesn't pay to have it assembled has the warranty void and then Hung the phone!
I called back the following da...y requesting to speak with a supervisor as i would like to make a formal complaint of the way this situations has been handled and if they only took the time to listen, they would see that the bed frame has defects from the manufacture STOKE Furniture. My matter has not been resolved and my experience with Forty Winks has been Appalling. I regret shopping and supporting a business that not doesn't care about their staff's neglect for their brand and reputation, but also one that doesn't care for its customers. STAY AWAY! And do not shop here. Mouth to mouth advertising (referrals) are the best form of advertising!
Worst customer service! Plain rude
Terrible customer service and plain rude.
We purchased a king size bed frame, when it was delivered we unpacked and noticed some minor defects. The attachment for the bed head looked insecure and flimsy.
Spoke to a lady who said all their bed frames are checked and does not have any defects. She arranged for a manager to contact me, however we have not received any calls and keep getting run around.
Honestly, i would avoid purchasing anything from Forty Winks, there are so many other places where you get good customer service.
My only mistake was not reading reviews and trusting a brand name.
Brilliant service at Forty Winks Jindalee
A great experience from sales to delivery, store employees were welcoming, acknowledging you when entering store and were very helpful with no pressure to buy. The delivery person made an after hours drop when a furniture item was inadvertently missed from the initial load. We would definitely recommend buying here.
I recently bought my daughters bed through your Jindalee branch. It was her 10th birthday and I had decided to surprise her as she had seen this bed in store previously. Unfortunately I fell sick and ran out of time! I went to your Jindalee store a week before her birthday- whilst they didn't have one in stock, they did organize the warehouse to make a quick delivery and done some "shuffling around". My heart had originally sunk when I heard that I was too late- however your staffs quick thinking and actions made my little girl soooooo happy!!! Thank you!!
poor service and no followup
clearly forty.winks don't pride themselves on its about the customer.
"we won't sleep till you sleep" what a laugh.
I purchased a bed and base which is not what I saw in store, the base is wayyyy higher than that of the display models and although not entirley unhappy with the mattress the information given about the mattress was clearly rubbish. once approached the store about inconsistency they just wiped their hands of me. clearly made their sale and wanted nothing to do with customer satisfaction.
normally I don't go as far as to write a complaint letter however I did and never even heard back from their office. I'd be very wary purchasing anything ever again pretty disappointing service!
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