Stay away from Forty Winks Toowoomba for your own health's sake
My husband and I visited numerous businesses throughout an entire weekend in Toowoomba looking for a king size mattress. How foolish were we to purchase a mattress from the male Store Manager at Forty Winks who used all the cons in the sales book. On 25/8/19 we paid $3300 up front for a King size MySide (both sides level red) series 6 mattress to be made brand new especially for us. The mattress was delivered to us 10 days later. This mattress was clearly a used/preowned bed. It had 2cm indentations on both left and right sides of mattres...s where others had already left there body signatures. The sides of the pillow top were bulging severely on both sides. All four corners of the mattress were pulling upwards at varying heights. Stitching was coming undone in many areas all over mattress. I felt several areas of pilling on top of the mattress and a small brown mark at foot of bed. We immediately complained to the male Store Manager at Forty Winks who sent the Kingsdown Rep to our home to inspect the mattress. We were told by the Kingsdown Rep many things eg. this is normal...you just need to sleep on it for a couple of months until it settles (and voids the warranty) She then blamed the transport staff for damaging mattress. She offered to make us another mattress. We refused. My husband and I travelled back to Forty Winks that afternoon wanting a refund. Not only were we refused a refund but we were told to leave the store by the male Store Manager. I contacted Kingsdown Customer Service and she told me they had already given Forty Winks a credit for the mattress. I contacted the ACCC to find out our rights. They informed me we had the right for a full refund because the product Forty Winks sold us had major defects. We contacted the male Store Manager and told him what the ACCC advised us. The male Store Manager relented and then told us we wouldn't be given a full refund until he inspected the mattress and found no stains as Forty Winks were going to resell it. So beware, you could end up buying this used/preowned mattress like we did.
Fantastic customer service
I shopped at the Toowoomba store and was greeted by a lovely young lady by the name of Amy. Amy took the time with us with her customer service being A1. Very polite and explained to the point. I congratulate Amy for her old fashioned service . I bought and walked out very happy.
Awesome customer service at Toowoomba store!
Awesome service from Angela. So friendly, approachable, helpful and knowledgeable! Easy parking, great range of bedding options. Great prices and the Manager was also really helpful in making sure we got a great deal! Thank you :)
Pleased with Toowoomba store service.
Purchased king size bed frame & bedside tables from the Toowoomba store. They were upfront about delivery time frames. It took 3 weeks for the items to arrive in Toowoomba and then they arranged delivery to us the following Wednesday. I had a couple of quality issues, however, upon sending photos to the store along with a copy of my receipt they advised they would order replacement parts, deliver to us when they arrived and also install the replacement parts free of charge. I expected more of a fight but was so pleased when it was no trouble at all. It wasn't ideal but in the end it all worked out fine.
We had a problem with our mattress, the company that supplies to them. Forty winks was very helpful and incured the fee of delivery to and from the mattress manufacture so we didn't have to. They always kept me up to date on what was happening with my mattress and how long it would be expected to take to get back to me. Their communication with the customer was very good. The delivery driver was well mannered.
Toowoomba location has easy parking, and a variety of beds to choose from.
There is nothing that I can think of at the moment.
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