Worst service I've ever received. Horrible experience
Went into the store to purchase a middle range mattress and found one that I likes and the sales guy aksed what size I needed and I said a king single. He told me it will come into the factort mid week and will be delivered on Saturday. I was in the meantime looking up reviews on the mattress etc and got quite nervous by people feedback. None the less I convinced myself will be ok. When we got the keys to our new place and measured I realised the two King singles won't fit so BEFORE delivery I went to the store to return them or exchange them for the right size. I was SHOCKED when the same guy that sold it to me told me it was a special to order custom made mattress and that I can't change it I need to pay 25% or take it. Now I never ordered anything custom made to which he answered king single is a special size we make to order. We are taking about a mattress store and a very standard size! After an hour of arguing and him swearing and getting abusive I was forced to pay the 25% and leave. This is when the mattress was still on their factory I hate to think about the people that have problems with their goods once delivered. Horrible and inflexible service!!
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