Warranty claim for Aireloom brand mattress.
Thought I'd start a time lime of events in order to see just how good or bad their warranty handling is.
1) Purchased mattress late July this year - horrendously expensive Aireloom Cannon Queen bed mattress based on sales pitch and testing in 2 different Forty Winks stores over several hours.
2) They delivered the wrong mattress TWICE......! Had to sleep on the couch for 2 nights.
3) Mattress finally delivered on third attempt, no problems for about 5 weeks mattress was great, however the past 2 to 3 weeks I've experienced severe back pain caus...
delivering wrong mattress and very bad conversation
(DFO South Wharf, Melbourne, VIC) terrible very terrible experience.I bought a king mattress in M they send my F firm one, and i realised after the delivery, (it was the customer service fault). I called, and all i got a very bad conversation from the customer service, she was trying to cover up her mistake by make me the one how order the wrong mattress.
after 3 night sleeping on the floor because it was weekend the manger wasn't there, on Monday i went to the store asking to talk with the manger, and he was filled with her lies. all i can say it was very bad experience very bad.
- Verified customer
5 star experience at DFO southwarf
My wife wanted a new bed and mattress for our new home which was under construction. We visited DFO southwarf Forty Winks in december and booked a bed and seally posturepedic mattress to deliver in May. Paid 30% deposit and cleared the rest before deivery. I really liked that option. Cam was excellent in customer service and he promised for call backs and he did call back for a request to raise the bedhead. We found the staff warm, welcoming and willing to help. Especially CAM. Thanks
Scum of the earth
My wife suffers from neck pain when she wakes up, and is always trying to find a more comfortable pillow. She tried a Tempur pillow at the Forty Winks stand at the home show and liked it. We bought two, for $387, but when we got home we realised that we had been sold a different model to the one we had tried at the home show. The pillows were much thicker, harder and heavier. We took them back to the South Wharf Forty Winks store as per the card that the salesman had given us when we bought the pillows, to try and exchange them for the same model we thought we were buying, but were refused. Never deal with these thieves.
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