We went to look at beds, great service. Jerry was awesome - informative, but didn't try to over sell anything!
Poor customer service
Bought bed frame & mattress at VIP sale night. Customer service was convincing on that night but everything that followed was a frustration. The bed frame (delivered after a month) was flimsy and had holes in the wood of the bedhead. When we came back and asked the staff about this they said it was the design, but this wasn’t explained to us on VIP night and the bedhead on the display was smooth and had no holes. When we asked if we could have a refund they said they could only give a 75% refund (they keep 25%) as per policy, policy/ fine print that wasn’t even mentioned to us when taking payment. We agreed to exchange the bedhead that was delivered for the display bedhead as the best option. They said it would be delivered in about a week but it’s been 2 weeks and we have heard nothing from them. No courtesy calls, no contact. No efforts to have us return as mildy satisfied customers. Still waiting with planks of wood and a mattress laid out on my bedroom floor.
Hannah - Number 1 - knows her stuff
Went into the watergardens store to upgrade to a king from a queen. The service we received from Hannah and was fantastic. She really knows her stuff and all the ins and outs about mattresses. She didnt try and push a certain brand onto us, and spent a lot of time explaining all we needed to know. I ended up purchasing not only a mattress but also a new base and header board. The guys on delivery were also great. They gave a 2 hour window for delivery and turned up on time, and were very friendly.
4 weeks later(today) I needed 2 king singles for my kids. I went straight back to Hannah. Hannah gives 110% .. Ill be back again and again
We were looking for a new mattress and we had already pick out one from another store. We thought we would just look in Forty Wink before we made our purchase and I’m glad we did . We were meet by a lovely lady named Nathalie she was so help full and showed us a large range to choose from. She did not put and pressure on us to pick which one. Forty Winks has a great employee working for them .
The staff were very helpful and friendly. They answered all our questions and took time to help us decide on which mattress to get.
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