Great customer service
I was looking around for a mattress and base. We were fortunate enough to only go to one shop fortywinks in Water gardens. The good service and excellent customer service we received by Seerat and Viviana there was no need to go looking around. Thank you both for making us feel comfortable in this store. Keep up the good work ladies. I recommend this store to all people looking for excellent service.
Went into the Watergardens store and was warmly greeted by Vivi.
She went above and beyond to help us and even offered to stay open after hours so I could return with my husband. The service was terrific and I extremely pleased with my purchase. Lots of options to choose from and she got even our finance and installation sorted.
What a wonderful experience
I am extremely happy with the service at Forty Winks watergardens.
We went in there late in the day and was greeted by Vivi. She was so funny and wasn't pushy at all and let us take our time. She answered all of our questions and worked with us to find our perfect mattress. As we fell in love with the most expensive one, she worked wonders to get it within our budget. We are so impressed with Vivi and her staff, their hard work and the welcoming environment they created in the shop. They even organized the delivery free of charge. Good customer...
Poor customer service
Bought bed frame & mattress at VIP sale night. Customer service was convincing on that night but everything that followed was a frustration. The bed frame (delivered after a month) was flimsy and had holes in the wood of the bedhead. When we came back and asked the staff about this they said it was the design, but this wasn’t explained to us on VIP night and the bedhead on the display was smooth and had no holes. When we asked if we could have a refund they said they could only give a 75% refund (they keep 25%) as per policy, policy/ fine print...that wasn’t even mentioned to us when taking payment. We agreed to exchange the bedhead that was delivered for the display bedhead as the best option. They said it would be delivered in about a week but it’s been 2 weeks and we have heard nothing from them. No courtesy calls, no contact. No efforts to have us return as mildy satisfied customers. Still waiting with planks of wood and a mattress laid out on my bedroom floor.
- Verified customer
Hannah - Number 1 - knows her stuff
Went into the watergardens store to upgrade to a king from a queen. The service we received from Hannah and was fantastic. She really knows her stuff and all the ins and outs about mattresses. She didnt try and push a certain brand onto us, and spent a lot of time explaining all we needed to know. I ended up purchasing not only a mattress but also a new base and header board. The guys on delivery were also great. They gave a 2 hour window for delivery and turned up on time, and were very friendly.
4 weeks later(today) I needed 2 king singles for my kids. I went straight back to Hannah. Hannah gives 110% .. Ill be back again and again
We were looking for a new mattress and we had already pick out one from another store. We thought we would just look in Forty Wink before we made our purchase and I’m glad we did . We were meet by a lovely lady named Nathalie she was so help full and showed us a large range to choose from. She did not put and pressure on us to pick which one. Forty Winks has a great employee working for them .
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